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Dimplex 23-in Deluxe Electric Fireplace Log Set - DFI2310

Dimplex 23-in Deluxe Electric Fireplace Log Set - DFI2310

Reg. $499.99
You save 30%

Key Features:

  • Incandescent bulb flames & LED lit logs for realistic looking fire effect
  • Natural inner glow with the hand painted logs and ember bed
  • Easy to install in any existing fireplace
  • Plugs into standard household outlet
  • Manual controls easy to access
  • On/off remote control turns fireplace on or off

View Specifications ▼

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Item Details

The Dimplex 23" Deluxe Electric Fireplace Insert/LED Log Set is an easy way to reinvigorate an existing gas or wood fireplace. Just install the log insert into any existing fireplace and you are ready to start enjoying the maintanence free flame effect. The fan-forced heat allows you to provide a little extra heat to the room. You can even use the remote control to turn the fireplace on or off when ever your like. Flame effect and heat operate separately so you can choose whether you need the warmth or just the ambiance of a fire.

Setup for the Dimplex 23" Deluxe Electric Fireplace Insert/LED Log Set is quick and easy with only a standard outlet required to provide all the power the fireplace needs. You can start enjoying the look of the log insert in just minutes.

*** See "Options" tab for Expandable Trim Kit Accessory


23" Deluxe Electric Fireplace Insert LED Log Set, On/Off Remote & 1 Year Warranty. Optional expandable trim kit available.

Product Details





Fuel Bed






Manufacturer's Warranty

1 Year


23.21" W x 19.5" H x 10.64" D

Shipping Weight

34 lbs










Bulb Type




Supplemental Heating Area

400 sqft

Heat Location

Top vent heater

Remote Control Options





Add a Direct Protect Extended Warranty (Details)


$39.99 1-Year


$69.99 2-Year


This Dimplex product includes a 1 Year limited warranty.



Ships via Federal Express.

The Dimplex 23-in Deluxe Electric Fireplace Log Set - DFI2310 ships SAME DAY and is delivered in 2-5 DAYS!



Product Specifications





Fuel Bed







1 Year









Bulb Type




Supplemental Heating Area

400 sqft

Heat Location

Top vent heater

Remote Options


Product Dimensions


23.21" W x 19.5" H x 10.64" D

Shipping Weight

34 lbs

Product Description

The Dimplex 23" Deluxe Electric Fireplace Insert/LED Log Set is an easy way to reinvigorate an existing gas or wood fireplace. Just install the log insert into any existing fireplace and you are ready to start enjoying the maintanence free flame effect. The fan-forced heat allows you to provide a little extra heat to the room. You can even use the remote control to turn the fireplace on or off when ever your like. Flame effect and heat operate separately so you can choose whether you need the warmth or just the ambiance of a fire.

Setup for the Dimplex 23" Deluxe Electric Fireplace Insert/LED Log Set is quick and easy with only a standard outlet required to provide all the power the fireplace needs. You can start enjoying the look of the log insert in just minutes.

*** See "Options" tab for Expandable Trim Kit Accessory


Add a Direct Protect Extended Warranty (Details)


$39.99 1-Year


$69.99 2-Year



The Dimplex 23-in Deluxe Electric Fireplace Log Set - DFI2310 ships SAME DAY and is delivered in 2-5 DAYS.


+ Write a Review

Great little fireplace!

"I put this in my existing, but non-working fireplace. It was dead space and log set adds warm to the room."

none | NYC

Great fireplace. Very realistic flames.

"Used for aesthetics"

Mike | Oneids, ny

Second one I have purchased

"This is the third Dimplex electric firebox I have purchased and the second of the same model for different houses. Best value overall of all I have looked at. No problems, they just work. So realistic that a friend suggested that I open the glass doors before the flame damages the glass. I reminded him that it was actually an electric fireplace."

Mickey | Sarasota, FL


"I got this for the way it looks and not for supplemtal heat. I love it! It is really beautiful and realistic! If you need supplemental heat, this probably isn't a good choice, but if you just want it for looks, you can't go wrong. Great price, too, and it took me longer to clean the revenants of the last fire out of the fireplace than it did to install this product."

SteveB523 | Charleston, WV

Perfect insert

"Fireplace fit perfectly, easy to set up and the flames are very realistic. I would definitely buy again."

AaronD | Houston, TX

We love the authentic look of the Flame!

"We love our choice of this electric fireplace and would recommend this product!"

Jeanne | Central New Jersey

The Fireside"s glow

"High end looks T a budget price! A warm,vibrant realistic flame that adds more than a touch of class regardless of the season or occasion!"

Bruce | Peoria, AZ

our family absolutely loves our fireplace insert !

"The insert has made our family room very cozy and looks beautiful by our Christmas tree! We always have it on when we are in the room. There is no mess, easy to use, and relaxing to watch! This was a surprise gift to my family. They love it and so do I !"

Laura the decorating | Twinsburg Ohio


"Beautiful fireplace. Very realistic. I would recommend to everyone."

Rob | Decatur, IL

Very happy with our purchase

"Our older home (1936) has a brick fireplace that is the central focus of the house. We had wood fires in it for the first several years we lived here, but in recent years have not. We wanted to be able to have the ambiance of a fire any time we wanted, and to be able to turn it off and not worry about it when we went upstairs to our TV room/bedroom. Also did not want to clean put the ashes any more. This does it very well. It fills a niche for people like us who just want the comforting ambiance of a fairly believable fire on demand without the mess and the safety issues. Would not use it as a major heat source, although it does put out some warmth, and we have not tried it on high."

Satisfied customer | Louisville, KY

I would buy this product again and from the same company.

"The customer service rep that helped me was amazing!!"

Paula | Morristown, TN


"Very easy set up, warm cozy feeling, adds just that little extra for cold evenings"

Sue | Westminster, MD

Exactly what we expected.

"Fireplace hsd never been used. Perfect for the dimplex to make it look like a real fire."

Mike | Green Valley, Az

Great Price and Super Fast Shipping!

"Our full masonry fireplace never gets used any more and when we modernized the nearly 20' high indoor brick facade, we knew we wouldn't be burning wood any more. Since our home is all electric, we only had a few options. We looked at all the Dimplex models including the very realistic Opti-Myst, but at nearly $1000, that was not really in our budget. We saw this and the Revillusion locally and the DFI2310 sold there for $100 more. Had a hard time bringing myself to spend that much on something I'll likely use a couple times a year. Electric Fireplaces Direct was a great alternative. I ordered the TUESDAY before Christmas and had it by FRIDAY! We had a great family gathering and enjoyed the look and warmth on Christmas Day. Only 2 things I'll mention about my CONs. If the sun is shining, or a lot of lights are on, the mirror glass that displays the flames also reflects some movement in the room. If the fan is on HIGH, its a bit noisy in a quiet room. Not obtrusively loud, but noticeable. We are happy with the choice, did not really like the way the Revillusion looked and it cost more."

ljerryd | Texas

Just as advertised

"Was pleased with product"

Chasey | Yonkers NY

I would buy this product again

"Realistic flames, some heat, I have fireplace in a large room could have been better for heat purposes. I would buy again."

T | Lawrenceburg

I would buy it again

"We use it for ambience"

Judy | Pembroke MA


"The logs are located in a basement family room in a brick fireplace opening and gives the room wonderful ambiance on those special occasions when entertaining. I also got the "Crackle" remote which has a very realistic sound."

GrandmotherJ | PA

It is realistic and even povides heat if you desire.

"If you want a fireplace without the hassle of cleaning out the ashes, this is the fireplace for you. It looks like a real fire and even provides heat if you want it. This is my second one. I broke the first one because I did not read the directions on replacing the light. Really a simple process."

Sully | Tampa, Fl


"This makes it seem like it is a real fire, but don't have the hassle of getting wood or starting a fire. There is no clean up after an evening of enjoyment."

Jack | 41042

Get this insert, you will be so happy you did!

"I would like to start this review off with, I love this fireplace insert!! I am at a point in my life that after years of work & mess involved with burning wood & coal I decided to hang it up as much as I love a real fire. I have been aware of electric fireplaces but I thought no way they could compare with a real fireplace. I Googled electric fireplaces & found this website. I read reviews & looked at videos on youtube of several of them in my price range. I decided on this one & and was not disappointed. In a darkened room it looks very realistic, most people would swear it is a real fire. The flames look very real & the log embers pulsate as the flames shoot around them. I love that I can have a "fire" anytime I want at the click of a button with out all the hastle. It puts out a fair amount of heat & the fan is very quiet but if you need one for heating a large room, look for one with a higher wattage . The bottom part of the back is a mirror which is to reflect the logs & give depth to the fireplace but in a lighted room at certain viewing angles you will see a reflection of the room, no biggie but worth mentioning. Overall, I am very pleased with my insert & highly recommend it."

Perry | Bluefield, WV

Second purchase of Dimplex Fireplace Insert

"We use this as an additional heat source and it is an attractive addition to an originally wood burning fireplace that we don't use anymore."

don't have one | Medford, Oregon

Looks great!.

"I have a brick fireplace so I choose to use this electric fire place inside it . It looks great. I am very happy with my purchase ."

Dee | Seymour TN

Dimplex 23" Deluxe Electric Fireplace Log Set - DFI2310 work

"Dimplex 23" Deluxe Electric Fireplace Log Set - DFI2310, along with the crackle provides all the comfort of a real fireplace without all the hassle"

Myles | 315 Heritage Blvd., Vero Beach Fl 32966

I use the heater now and then. I seldom turn off the flame.

"This is my third duraflame. I gave #1 to my brother. #2 could have been fixed (the bulbs burnt out) but I decided on an upgrade. I have a log insert for a 1940s gas fireplace with a beautiful surround. I tried other electric fireplaces, but this one has the best flame and its the flame I am really interested in. I work at home and hated the dark, empty fireplace. With a flame in the fire box, I love the room. Only problem is everyone wants to come in here now and I can't get as much work done"

Jet Jackson | WV

We love our new fireplace insert.

"We love our new easy to install fireplace insert. We have had a lot of compliments on the beauty and warmth it provides to our room."

Teh | Toledo, ohio

I am delighted with our fireplace insert.

"We have a wood burning fireplace that I decorate with candles in the warmer months for a focal point. I wanted something that would be attractive in winter, as well as provide some extra heat to the room. I love the way it looks. I added Mexican black landscape rocks to the floor around the unit, which gives it a finished look. We'll have to see how much heat the unit adds to our room. Our ceiling is vaulted, so it gets pretty chilly on winter nights."

Avid decorator. | Annapolis, MD

Outstanding Help with specs and purchase Outstanding Product

"Your Order taker went above and beyond for me. I was able to modify the existing fireplace opening and the Unit fit perfectly Thanks"

Jim The Villager | The Villages florida

Works better than Expected

"Used this to place into my existing fireplace. We cleaned fireplace, capped chimney, and installed this behind my existing doors. Looks great, easy to use, and adds plenty of supplemental heat to my downstairs of my bi-level."

DJ | New Jersey

Very Happy with this Purchase

"We haven't been using the fireplace for years mainly because the task of cleaning it, i.e. Removing the ashes, having the chimney cleaned. I have been wanting to purchase an electric insert for years but kept putting it off. But I decided I was going to get one this year and be ready for Christmas. Did my research and decided to buy the Dimplex 23" Deluxe. I am soooo happy I did! Very and I mean very easy to setup and the flame is so realistic, nice heater also. All in all I am very satisfied with this fireplace insert. I LOVE IT!"

Yolanda | Helotes, TX

I strongly recommend this product.

"This unit is quite affordable."

AW | Alexander Want

I Love My Fireplace

"I was looking for an alternative to burning DuraFlame logs. Especially as in San Jose we are subject to "No Burn" restrictions on "spare the air" days. A gas insert would have been very expensive. This is what drove to consider an electric option. The Dimplex 23-inch deluxe electric fireplace insert is a perfect solution and the price is very reasonable. I was skeptical as to how realistic the electric flames would be but I was pleasantly surprised that they look great. The ambiance it creates is wonderful and with 3 heat settings (Off, Medium, High) you can light it up summer through winter. I can highly recommend it."

Richard | San Jose, CA

Amazing and Realistic!

"We bought this for my mom as a Christmas gift. It is absolutely beautiful! It was perfect for her odd shaped fireplace. The ambience it creates is amazing and it looks realistic. Mom loves it!"

Gift from the Family! | Quesnel, BC

Dimplex 23-inch deluxe electric fireplace insert/log set

"I use the product for the look and also for heat. It is easy to install and is safe to use. i have a lot of problem with the heat component. It needs a lot of resetting to turn on the heat. A big disappointment to learn dimplex does not replace the unit when it does not work as their warranty of one year is misleading. It only covers parts, no replacement or install for part provided. My unit was delivered mid Dec 2016 and rarely used. Barely 5 weeks old, put in my complain with Electric Canada who was quick to direct me to technical support of Dimplex. The company only provides parts. My first purchase online and I am really disappointed."

Bia | Vancouver, bc

Exceeded expectations

"I bought an old house with a wood burning fireplace. Before using it I had it inspected and I needed a lot of fixing and money to bring it up to code. I missed my fires and was researching converting to gas. I came across the option of an insert and liked the simplicity but worried it would look cheap. After doing a lot of research I selected this log insert. I am blown away by how realistic this looks! Placed behind my glass fireplace doors it looks like a gas fireplace. Everyone who sees it thinks it's gas- they don't believe I just unpacked it and plugged it in! Best online purchase I've made.Now I can enjoy my fireplace this winter. Thank you for a great experience!"

Bev H | Grimsby Ontario

Very happy

"we looked at plenty in the stores and none were as realistic as this one."

Oneeye | Kelowna British Columbia

A great fireplace insert!

"Love the realistic flame, heat output and ease of use. Our local fireplace shop recommended this fireplace insert but Electric Fireplaces Direct offered the best price."

KC Road Warriors | Overland Park, KS


"The flame is realistic"

Dianna60050 | IL

I love this set of logs!

"This set is exactly what I was looking for. It heats my vaulted ceiling living room nicely. I was a little disappointed that it was so small but for the price range, excellent product. Yes, I would buy again."

Mom | Fort Worth, TX

It fit out fireplace perfectly and looks great!

"The force of the fan and it dosen't have different speeds only one fan speed and it is low."

JB | Saint Petersburg, FL

Very well made and the fire is absolutely beautiful

"Very realistic"

Brenda | Grand Falls-Windsor, NL

Not too pleased but keeping it rather than sending it back

"Does not fit my existing fireplace well . There is a space on either side. And does not hook onto fireplace it just sits there even though it is the 23" as required it would be wonderful if it fit properly"

"A" | Huntington NY

Cozy looking fireplace insert

"I use this insert in my living room. My old wood burning fireplace needs a liner, and this was a cheaper option. It was received within a very reasonable time frame and I installed it myself within half an hour from delivery. I wish it would throw off more heat, and that the logs were a bit bigger to resemble actual pieces of wood. They are smaller than any piece of wood I used previously. It's a nice little unit for the money."

Lizabit Ann | Winnipeg, MB

we love the fire logs

"We use it for the beautiful flames and logs"

jim | springfield mo.

Easy set up and realistic logs and flame

"Used this fireplace insert in a restored 120 year old New England federalist colonial. It is realistic, and creates a wonderful ambiance. I would recommend this unit without reservation; it is also a great value! My spouse was initially somewhat skeptical of the purchase but has been pleasantly surprised and more than pleased with the unit and the atmosphere it creates. Thank you!!"

Bill | Boston MA


"We live in Texas and don't get very much cold weather. We can enjoy the fire all year round and don't have to mess with cleaning out the ashes any more. We love it!"

Buckwheat | Huntsville, TX

Works for us!!!

"Gives a feeling of warmth even without heat being on. Adds ambiance to our room and it is surprisingly realistic. We love it. Glad we purchased it. Beats cleaning ashes out of the fireplace!!!"

Bob the Builder | High Point, NC

Perfect Choice!

"My Dimplex Fireplace insert is the perfect solution to heating my living room...I have a very lovely modern fireplace from the Fifties creates the ambiance for the room...but our community is facing pollution problems with wood-burning fireplaces and, although it is not required right not, I decided to up-grade my home to respond to the trend for more environmentally appropriate technology...and VIOLA!!...this electric fireplace insert allows me to meet ALL of my goals! It is VERY simple to install -- like put the plug into an outlet -- that simple. However, i did learn in the process that i could NOT use an extension cord and did have a new outlet installed on the wall next to the fireplace. The fireplace insert has very realistic burning logs of a fire at the height of the fire -- meaning all the logs register red with realistic pulse of hot-to-cool-to-hot flames...i have actually walked by it and had the impulse to throw my Kleenex into the flames. NOT RECOMMENDED! :). My living room is small, around 400 sq ft, so i am at the maximum range for heating the room. Our winters on the west coast above San Fancisco are relative mild compared to many areas so, if your area reaches below freezing temperatures, i would recommend a system that can deliver more heat to 400 sq. ft....that said, i absolutely love my simple, quiet, clean, aesthetic and energy efficient fireplace insert...all fireplace without the hassle and environmental fallout. PERFECT!"

Forest Lover | Northern California

Very attractive and fits in fireplace perfect

"We use this fireplace every morning to heat our living room to take the chill off the room rather than turning the furnace on"

sawbuck | Weatherford, Tx

thrilled with my electric fireplace.

"I replaced a Franklin Stove type of electric stove with his electric fireplace. It is so beautiful and with the addition of a water glass fire screen no one knows that its not real...especially when the heater is on. Its also extremely quiet. We are thinking of purchasing another unit for another fireplace in our home."

lytestyles | Knoxville, TN


"My fireplace is in my dining room so I use it when I have guests. It sets the mood. Everyone loves it. best part, dont have to bring in wood."


nice addition to our living room

"Just plug it in and you're done."

heip | British Columbia Canada

Couldn't Be Happier!

"This is my second insert of the same model in 5 years. I live in Florida and have a wood burning fireplace that I used to burn real wood, then fake logs and now my Dimplex insert. I first saw a Dimplex insert in a non-working fireplace in a high end home theater store. It looked so good that I open the screen and wrote down the name. The reason I am on my second insert is that I run the system a lot (certainly without the heat) for mood lighting. It's a great effect and very relaxing. Would highly recommend using this insert for anyone looking for a legitimate fireplace effect without the mess and cleanup."

SatisfiedCustomer | St Petersburg Fl

It's just as I imagined

"I love it. It looks even more real looking through my old fireplace screen. I would like to add some crackling noise if such a device exists. The extra cost to have the logs lit up is well worth it."

Mary | Spokane wa

We'll be looking forward to cold weather!

"We used the product to fill the void of an existing fireplace that had become unsafe due to a rusted firebox, after capping the chimney."

AZ | Ocean city, MD

So realistic you feel you could get burned

"Hated the mess of a real fire and the danger of gas. Takes the chill off the room."

None | Tallmadge ohio

The Perfect Solution

"This product was the perfect solution to a former wood burning fireplace that could not be used for health reasons. How simple to set up, just open the box, place it in the fireplace and plug it in- instant realistic fire without health hazzards and mesy clean up. I wanted a really nice looking fire without the heat and this was the perfect product and cannot say enough about it. Use the heat only rarely because it was not the primary purpose for my needs. I would recommend this product without hesitation. Even the crackler sounds good."

Larry | Rush, New York

Cozy ambience

"Delivery was fast. Flame is surprisingly realistic and provides a cozy ambience to the room. Would not count on it to provide much heat to an averaged size room. Bought to replace a wood burning fireplace that may have become "less than safe" for real fires. I actually find myself backing up to it. Happy with purchase."

Barefoot Beach | Fort Morgan, Al

Wonderfully versatile, designer's dream

"I needed a small fireplace to fit into a custom-built wall cabinet that houses a TV on top. This one fills the bill exactly! My interior designer loved this idea for a totally integrated kitchen - major appliances, TV, storage cabinets all in matching panels. I didn't need the heater but that's nice to have as an alternative. The fireplace is very reasonably priced and arrived on time. Thanks!"

Angela | Victoria, BC

Glad my research led me to this purchase

"The insert was purchased to replace a wood fireplace that never had an adequate draft (no matter what the remedy) I could gone with propane,but the insert looked great on the website so we went with it. Could not be more pleased."

none | Hebron CT

I would buy this product again

"I use the unit strictly for the realistic flame, and the sound of a real fireplace. (Crackler. I was impressed with the free shipping and the super quick delivery. I wish I could not see the reflection of the floor in the backdrop mirror"

Sonny | Warren Ohio

Just like new

"Product arrived right on time, well-packaged. Installed it in an existing (circa 1925) brick fireplace and it looks fabulous. Works great. Even better than I imagined. Thank You !"

Linda | Winnipeg, MB

erecent electric fireplace purchase

"we are very pleased with the purchase of our electric fireplace. We are all electric here. The staff was very pleasant and efficient and the delivery was timely and on time as they said. We have used most days and find it very nice to use and very realistic looking for reasonable price. thanks to all"

dave | bloomington indiana

Not enough heat

"It looks good but It does' give off enough heat."

Don | Ocean springs, MS

This is exactly what I wanted!

"Ordered on the 21 of Dec. it arrived the am of thre 24th..Couldn't wait to get it out of the box! I have a stone fireplace that is never used, too much mess. Checked into every type of incert on the market, this is the perfect answer. It didn't cost an arm and a leg either. Thanks so much for such a great product."

Samm | Albany, Ga.

Love our Dimplex electric fireplace insert!!

"We purchased the insert because wood burning is restricted in our valley to preserve air quality and we couldn't afford to retrofit with natural gas. To say we are delighted with the result is a huge understatement. Two of our family members are now planning to purchase inserts from you based solely on our experience and recommendation."

Shari and Lew | Murray, UT

Adds charm

"Looks good, could put a little more heat, we like it"

Poppyseed | Downingtown, Pa

Dimplex 23- Inch electric fireplace insert.

"My husband and I really like our new fireplace insert, but were disappointing with the amount of heat it gives off. You have to be about 6 inches from the fireplace to even feel it. More heat forced out through the front would make it feel more realistic. I do like the ambiance of it and that it is clean unlike a wood burning fireplace."

Di | Prescott Az.

Wow just wow

"Everything was just great. Was here fast, easy to open, easy to set up. It looks beautiful and have enjoyed it everyday."

Carolyn | Texas

A nice faux flame.

"As a senior, I enjoy the added warmth to my environment for not merely the heat, but as a focal point for reverie. The "flames" offer a visual resting place that often brings about fond memories. From a practical and life style aspect, of course, no longer being challenged by heavy logs and cleaning out soot is a positive. The shipping was immediate and the protective packing was next to a work of art. My mild criticism has to do with the reflections of room contents upon the mirrored glass. Also, would double layers of reflective glass offer more DEPTH to the illusion of flames? I would like another for a second fireplace. Good website."

Athena33 | Toledo, Ohio

Great Purchase

"We love our new fireplace. We had gotten to the point that we only burned the fireplace at Christmas. Now we turn it on and enjoy a fire several times a week. Family has visited and thought we had bought gas logs. The only problem we have had and it is addressed in the paperwork is when we have the heat on high and all the Christmas decorations turned on, the breaker has tripped several times. On low heat we haven't had a problem with too many things running on the circuit. I would give it 5 stars if they could get around needing a dedicated circuit to run on high heat. We can handle low heat only until the Christmas decorations come down and then see what happens when we run it on high. It was hot on Christmas Eve - we had to turn on the air conditioning - but we were still able to enjoy a fire with flames only for Christmas pictures. We wish we would have made this purchase a long time ago!"

Cactus Jane and Simon | Wichita Falls TX

I would buy this again!!!!

"We just bought a home that had a fireplace but no insert! We shopped around but couldn't beat your price! We are thrilled with what we received,it was so easy and it looks so real ,we love it! We would love to win another one!"

Sue | Glasgow,ky

Appearance and Attractive Design Exceeded Expectations!

"The Dimplex Deluxe Electric Fireplace Insert/Log Set purchased & installed in my formal/contemporary living room significantly increased the overall ambiance and appearance of the room. Guests have routinely commented how realistic and cozy it looks as well as what a great addition it is. I couldn't be happier with my investment!"

Flames on the water | Tacoma, WA

Dimplex 23 inch Deluxe Electric Firreplace....the very best

"The product is easy to install..."

Armel | Dieppe New Brunswick, Canada


"this was a gift for my husband, we both love the ease and real look, heats small den which has thermostat so saves money"

Linda | Toronto, Ontario, Canada

Great Fireplace but Annoying

"The embers appear fine from a distance but when standing close to the fireplace and looking down there is white light showing where there should be red embers so we are wondering whether there is a cover or piece of fireplace missing. We will check with a local dealer to see if this is how it is supposed to be or a flaw. If it is how it should be, this is not good enough for an otherwise great fireplace. And if this is a flaw, this is not good either. How annoying given this is probably the best insert of this kind available."

dansplace | Saskatoon, Saskatchewan, Canada


"Totally please with the unit.. It' one of the neatest things that I have purchased in my 80 years. I have had a wood fireplace for thirty years . I wish I had . This has got to be the way if the future"

Phil | Newport News, Va

the perfect fireplace

"after a horrible experience ordering this item from an online auction site- I decided to go direct and I am glad I did. not only was the price better but the service was outstanding on every level."

james | long island,ny

Wonderful product!

"I purchased this to add character and beauty to the room and it has done just that. They were easy to put in place, realistic looking and people that have seen them just love them. I could not be happier."

ME | Richmond, Kentucky

Great product

"Packed and shipped excellent! Easy to set up! Love the ambience it adds to the room. Wish it threw off a little more heat., but well worth the price."

IJacquie | New York

Nice Budget Fireplace Insert Option

"Comes well packaged Cord could be longer Had to wait 1 month for delivery"

205Captain | Montreal, Quebec

very realistic looking

"I read all the reviews and I'm sold on this one. I'm concerned about it fitting in my fireplace because is not totally square in dimensions. It tapers toward the rear. I noticed that this product also tapers in the rear of the unit. Does anyone else have a fireplace that is not totally square and tapers or narrows toward the back? Your input is important."

Peggy | Biloxi, Ms

Electric Fireplaces Rocks!!

"I was looking for alternative for a existing wood burning fireplace. Thinking gas, but gezzzz, that was going to be $3000-$4000. I'd looked at electric several years ago, specifically Dimplex, but still wasn't impressed with the realistic look of the fire. Technology has finally reached my level of expectations. I'm willing to pay the price if I think I'm getting my money's worth. I needed a small unit to heat the living room and keep the firebox from being another hole in the wall allowing heat to escape. I read every review listed about the log inserts offered and thought I'd take a chance on this design because it definitely fit my budget. I did take the existing firebox apart and removed a section that was prohibiting the blowing heat off the unit to blow into the room instead of into the existing metal. I'm heating an area approximately 900 sq ft, main level. I turned the heat down, the unit on and it took about 30 minutes for the unit on high to increase the thermostat indicator two degrees. I've never had the unit increase the inside temperate more than two degrees and I have new windows and doors. The unit was on for about 4 hours and I have not run it longer than this with the exterior temperature ranging 30-40 degrees. I hope this helps those who do not feel the unit provides much heat a better gauge of the heating production of a space. I kept the existing wood fireplace insert-modified as well as the screen coverage. I also purchased the sound crackler for atmosphere when I want the feel of a wood fireplace without the smoke, maintenance, and a hole in the wall allowing heat to escape!"

tchr2dy | Lawrence, KS

Simple, Easy game changer

"My only suggestions for improvement would be to have other color flame options and a Very quiet fan so that I can enjoy the esthetic and the functionality. Very nice product overall."

Meghan | Rochester, NY

Don't Pass This One Up !

"We don't have to turn on the heat for the whole house, and this unit brings the room up to comfortable in minutes. I don't care to have hot air blow in my face from a register overhead, and this eliminates that. We LOVE to sit and LOOK at it. Our insurance won't cover a real fireplace. There's none of the mess of a real fireplace. It's instant ambiance and heat, PERFECT! already bought one for our daughter."

Seacat | North Louisiana

Love how real the flames appear but...

"I am so impressed with how realistic the flame is. However, part of how that is accomplished is by the use of reflective glass at the back. When the lights are low in the room at night, the flames look so real that you can hardly believe they are not real. But if there are lights on in the room, you see reflections of the light and the room in the glass. So this does not look realistic and actually looks a little strange. Also during the day, I have to put the screen across the fireplace, because the insert looks strange with the light reflections on the glass at the back of the fireplace and the unrealistic looking logs. We have gas ceramic logs in another fireplace and the logs are very realistic, even when the "fire" is not lit. However, the cost to have the gas on and all the heat going up the chimney means that we use it only for special occasions. With this electric insert, I put it on every night. I am getting use to the reflections, but it is a distraction. So that is the trade off. Also, the remote only turns the fire on and of. It does not work for the heat controls. So if you want to turn on the heater, which adds almost no heat to the room (even on the high setting), then you have to reach into your fireplace to the insert, in order to access the switch. I still would highly recommend this insert and I love having it on every night."

Heidi | Mill Valley, CA

So happy with this!

"I love to walk in the room and just click the remote and have a beautiful flame and heat."

Suzy | St. Petersburg, Florida

I am enjoying my fireplace so much!

"In a small living room, provides great ambience- lots of compliments from friends"

EL | atlanta

very nice flames

"grat shipping--great looking flames--easy to set up--looks great-- heater blower motor not really strong--could use a stronger or a 2 speed fan--does put out heat-but only like right in front of unit. otherwise its a very nice piece."

yankee | st louis mo

Sit back...Relax...and enjoy!!

"I'm single and older and this was the perfect way for me to have the beauty of a fire without all the mess. It was quick and easy set up. The videos and measurements were very helpful in deciding which logs would be best for me..."

Parks | Georgia


"My hubby was so impressed with this he told me, "you have to write a review about this, it's perfect!" It is better than we thought we would be able to have! We have a beautiful stone fireplace but the chimney was no good & we couldn't replace it without tearing out the whole thing. So we thought, what do we have to lose? If it's too fake looking we will send it back & just put candles in the firebox. It is really very nice, good size, nice flame, very well constructed. We can't wait until our company over the holidays see it. They will love it!"

dmaker | Pa

I love the fireplace it looks so real and helps to warm the

"I use my fireplace to help warm my den.its fantastic and actually the only thing missing is the smell of wood burning.its certainly a lot easier to start a fire. I really love it."

I don't have a nickname | Dallas,Ga

I was really surprised !

"Service was Great! Product as advertised!! I will buy again!!!!!!"

Don | Prosper TX

Better than expected

"Needed a solution for a capped off fireplace and this fit perfectly. So real looking you would thing it is a live gas insert."

The Shores | Manchester, NH

Total Satisfaction

"Space was an issue. Bought the log insert, placed a fire screen in front and I was able to use it in any room. Just pick up and move it. Dimplex has the VERY BEST realistic fire of any. I tried other and now have 2 Dimplex. Outstanding and kept their word. I tried one type fireplace and found the flame unrealistic. took the return with no strings attached. Refunded quickly. I then purchased the Dimples log insert again from and BINGO perfect with quick delivery. I am now looking at a type stove through this company. I am known as one who searches the net for a quality product from a reliable company. Dimplex and make a great team."

Johnny Gymnast | Charleston SC

Received the product in perfect condition, promptly

"It is really attractive, adds to looks of living room, actually look like a real fire"

Nita | Bangs Texas

Great investment!

"Did a lot of research before purchasing this model. Decided to write a review, because that is what helped me with my decision. The video of the flame is very accurate. Fast shipping also. Very easy to install. We are very pleased that the logs and flame look so real. We bought it mostly for the flame, but will surely use the heater, as we live in northern Illinois. Stressed over this decision , but now that it is set up we are very glad we purchased this one. We replaced a 28" LP gas log. We were concerned that it would look too small, but it looks fine. This insert looks more real than the actual flames of the gas log. We no longer have to worry about the price of LP gas, the fumes, or fire. No more opening the flue. I just sit in my chair and turn it on with the remote. Nothing negative to say about this item."

Beth | German Valley, Illinois




Great electric fireplace

"This is a beautiful and very functional electric fireplace insert. We use it in the master bedroom, which tends to be cold and where the fireplace is very small. The flame is very realistic and the heating element is really quiet. The only thing is that the heat comes from the top of the insert, so if you sit in front of it you do not immediately feel the warmth, but it does heat up a large room. We love it."

ARK | Cleveland, OH

2nd Dimplex - !st was perfect and made my decision very easy

"as a very easy supplemental heating when required in a large room and for an attractive picture like piece where we relax."

just nick | upper montcliar new jersy

quiet,fits perfectly,looks beautiful

"our 3rd Dimplex inset, by far the quietest. best fitting model- so realistic."

Kentucky Bluegrass Family | Louisville, KY

Will buy again for lower level family room

"Inserted in wood burning fireplace in living room. Looks very nice. Wish it gave off a little more heat."

Carol | Colorado Springs, CO

really nice

"delivery was very quick and on time"

kiki | michigan

I would buy this product again

"I Purchased this product to use for supplement heat and looks. Haven't been able to use it since it is still summer here, but am very anxious to be able to use this product."

Gam | Little Rock, AR


"I have an old fireplace with a sealed off chimney. This insert is so realistic and cozy I love it. I put a fireplace screen in front and it's beautiful. The ambiance is fantastic. I was sceptical at first, but I couldn't be happier. I do wish the cracker worked on remote as well."

Bmac | Boston

Love our Dimple Fireplace insert

"We remodeled our family room and got rid of an old t v wall unit and replaced it with a fireplace/tv unit. However the fireplace used sterno like flames(oil cans). We decided to research for a more realistic and flame free unit to insert into our new fireplace. What we purchased is so beautiful. It looks like real flames with amber burnings. So life like. .. and although we are in Florida there will be a time when we will use the heating element. Thank you so much for this wonderful item. We absolutely love it."

Terry and Linda | Delray Beach, Florida

Everything I expected and more

"I transformed a bedroom into a Medieval room, complete with Medieval fireplace. The Dimplex unit was the perfect addition which added realism, warmth, and the atmosphere I wanted."

Tony | Pensacola, FL


"I got fed up cleaning out the old fireplace. Living in Florida I wanted something that was cosy when it is cooler in the Winter, and on dull dreary wet days. This is ideal, with the flip of a switch I have the cosy effect without the mess. It looks so realistic."

Green Thumb | Clearwater, Florida

EXCELLENT - I would highly recommend

"I'd originally purchased the Opti Myst which I had problems with, also I didn't realize the water container needed constantly filling & cleaning - difficult to keep crawling into the fireplace. Electric Fireplaces were great, I received a full refund and purchased this unit. Just unpacked the box, lifted into the grate, and plugged it in. Very lifelike flame & logs, I absolutely love it - in fact I prefer it to the Opti Myst"

Green Thumb | Clearwater, Florida

I would buy this product again

"Fast delivery. Very nice product but we don't use the heating system."

Lindahoulala | Montreal

Fabulous alternative to wood-burning fireplace!

"My whole family is tickled with this insert!"

Kynonnie | Louisville, KY

A fireplace log easy to install.

"Instant flame, fan to help heat a room. Speedy delivery at no cost to the consumer."

Woodworker | Charlotte, N. C.

Would buy another

"Love it and get lots of compliments"

J. L.P. | chevy Chase Md.

Better than expected !

"I have allergies and cannot tolerate wood fires, so this works well for me."

jeff 21 | sacramento, ca

Looks Great

"t in the black hole that was the fireplace. Was able to pack in insulation around the old drafty metal box."

Bill | Shawnee KS

Great Fireplace

"Was delivered on schedule.Love the realistic flame and easy setup. Exactly what I was looking for."

Al | Lake Kiowa, Tx

Second Purchase!

"This is my second purchase of this brand. Our daughter and son-in-law just added a baby to the family in Austin this January. They live in an older duplex with a working fireplace in the living room but were hesitant to use it because of the age. I had this fireplace insert shipped to them. It fit perfectly and they've been delighted with both the warmth as well as the flickering light. Winter has been unusually harsh in Texas this year and this little insert has made a chilly room a cozy place to snuggle with a new baby! Best gift we've come up with in a long, long time!"

Txflyt | Kerrville, TX

Delivery was great arriving next day.

"The delivery service was great, I had it installed to heat 350sq.ft but it does nto put our enough heat it seems the fan does not work as well as it should I am having it looked at again. It was advertised to heat 400sq.ft. I would recommend your Company to a friend and also the firelogs it I can get it to work."

Mot | Opelika, AL

Great addition to our home

"No longer need to lug firewood and build messy fires! So realistic and all you need to do is push your remote button. Warms the room and adds ambiance. Have shown neighbors that were looking for options for their older wood burning fireplaces, versus having expensive gas lines dug for gas logs. Has made this terribly cold winter here in Ohio more bearable! Just took it out of the box and plugged it in. You might need to have an electrician install an electrical source in your old fireplace. We already had it due to an old fan system. Great price and very quick delivery. So much better than those old electric logs of the past!"

Runaround Sue | Ohio

Works just like we want it to

"We use this fireplace insert to keep our upstairs living room warm. It's attractive and looks like a real fire burning in the fireplace. It warms the room well and we like that we can turn it on and off by using a remote."

Lorellen | Lawrenceville, PA

Great product. Easy to install .

"Provides ambiance without all the cutting, sawing and hastle of starting a fire, cleaning chimney flues and extinguishing fires, opening and closing dampers etc."

sawdust | San Antonio, Tx


"This fireplace is worth every penny. Our wood burning fireplace in the hearth room was messy and too cold when there wasn't a fire, so we used a space heater just to be comfortable. This fireplace looks and feels incredibly real. We've had it on every evening since it was delivered. Thanks for a wonderful solution."

heat is on | St Louis, MO

bought one, then ordered 3 more

"we bought an old house with 7 fireplaces that have been sealed up, and we ordered one of the deluxe 23 inch dimplex units-liked it so much that we ordered 3 more, now plan to order an additional 2 more for a total of 6! they have such a realistic flame and with no assembly they are a dream to set up. Absolutely the best for us."

the jolly rancher | rusk, texas

I purchase this for a friend he loves it

"I purchase this for a friend he just loves it and wish he had purchase one sooner he has a sunken living room and the heat he gets from it is just perfect."

gimp | Lodi ca.

Dimples 23-inc delux electric fireplace

"This is very nice to look at , I am not sure it is really heating the vent is at the top of the unit. I was told to,pull it all the way to the front of my opening and that would force the heat down. But do love the look and feel it gives"

La | k.C.Mo

Just as I expected. Excellent choice.

"Use this fireplace inside my built in fireplace in my living room. Looks absolutely real and adds character to my home. Which it gave a little more heat. The heat is fine when I sit on the floor right next to the fireplace."

Evie | St. Louis, MO


"Very fast delivery Wife and I are very pleased with the appearance and functionality of the product"

The old historian | Southeastern Ohio

A great insert

"This unit is used as an insert for the family room fireplace, so there is no smoke to worry about. You can tell the difference when it is on, also like the remote feature."

Catty | Macclenny, Fl.

Love it..Love it..Love it

"This insert was on my bucket list. My husband didn't think it would look good. He was pleasantly surprised. We love it!"

Katie | Fishers, IN

Very pleased!

"Love the ambiance of having a fire in the room. It is exactly what we were looking for. It came very quickly and was well packed. Looks very realistic!"

Deb | South Carolina

We are very pleased with this product...

"Easy set-up,realistic flame, fast delivery. Very Pleased....."

Abby | corsicana,tx

Beautiful realistic flame

"We purchased this set of fireplace logs after reading many reviews on many other sets. We have two dimplex stoves and really loved the realistic flame. We have placed the logs in our kitchen fireplace behind a leaded glass screen. The effect is stunning! It makes the room so cozy and inviting! So pleased with our purchase."

Sunshine | Columbia, CT

Excellent Product!

"We are enjoying this fireplace insert. It supplies plenty of supplemental heat in our 450x450 basement. Great product!"

JC | Fairfax, VA

Love it!!

"We have a wood burning fireplace we haven't used in years due to allergies. We tried a gas insert and hated it. The fire was pretty but occasionally had odor and it was a pain to keep the gas bottle filled. This unit was simple to install, took 3 minutes, the flame looks good. At first we thought the heat would not be sufficient, but in a short time the room was warm. It's really a great product for our 600 sq. ft. room."

BeBe | Mobile, AL

just as promised

"realistic ,attractive,easy to operate"

poppy | n.j.

Inexpensive alternative to gas logs

"Ordering and delivery were very satisfactory."

Bill | Albuquerque

I could almost roast chestnuts

"I kept the fireplace insert on throughout the holidays and loved it. It instantly creates a cozy atmosphere in the evening, and the flickering logs are unbelievably realistic. My daughter was impressed! We haven't needed the heater yet in Florida, but we are expecting some cold evenings and will definitely use it then. It would be more perfect if it had a longer cord, 10 feet or so, and if the mirror did not reflect light during the day."

Judy | Valrico, FL

Cozy addition to our living room

"Bought our fireplace in time to add ambiance to our living room for the Christmas Season, and it provided all we were asking for! Loved it so much that we quickly purchased another identical fireplace and gave it to our daughter for her condominium and with the quick delivery it was providing a warm and cozy addition to her living room for Christmas as well!"

Doug-Out Doug | Renton, WA

Ambiance and warmth to our Christmas

"My wife has wanted one for sometime to replace wood burning. She is quite happy with the product."

AZ Hunter | Gilbert, AZ

The best Christmas present ever!!

"Put a useless fireplace back to work. Looks so realistic, family members beleive it to be a real fire burning. Cannot say enough good things about it."

Capt. Rob | Highland, Illinois

Looks like a Real Fire

"I have always wanted a gas log because they look so real but my home is all electric. So I stuck with expensive wood and then cleaned up the mess over and over again. And even quit burning logs. Now I have a beautiful, real looking fire blazing away in my fireplace with no mess. I love the ease of turning it on for myself or company. Everyone is amazed that it is electric when it looks so real. Although I wish it gave off a little more heat it is still amazing that it does help heat up my small living room. I am so pleased I purchased this product and have already recommended it to friends and relatives."

Barb, the grandma | Ft. Worth, Texas


"i use the product as a decorative. My home contains fireplace mantels and this insert gave it purpose."

Carla M | Cleveland, Ohio

This was a great find......

"I use it every evening. It looks great, but the heat goes nowhere."

Moe | Alameda, CA

Great Alternative

"I really enjoy burning real wood but it kills my allergy problem. This is a great alternative especially during the wintery nights."

Mike | Copperas Cove, TX

Dimples 23 inch fireplace insert

"I really love this. Enough heat to heat my large room a little-looks pretty-easy set up."

ann | Ma.

Love it!

"I absolutely love my new fireplace.... so easy to set up, provides good heat, and is so beautiful. And it is remote-controlled! It is in my living room, and provides the perfect ambiance that I was looking for....thank you so much! A great investment!"

Dee | Del Rio, Texas

very realistic look in old rock fireplac

"I use the product for looks more than for the heat but it does produce enough heat to take chill out of room. It has a very realistic look especially when room lighting is low and no light directly into the fireplace. It is just what I was looking for and am very pleased with it so far."

dirtfarmer | Texas

After 1 year I still love it

"Frequently people write a review as soon as they receive something, but I wanted to wait a year and make sure I didn't have any issues and still like a product. I still love my electric fireplace. On cold mornings I will turn the heat on to take the chill off then turn off the heat and enjoy the fire. Several friends have seen it and loved it. It works perfect for what I want. If I want to burn wood, all I have to do is unplug it and put it in the closet."

Carrie | Edwardsville, IL

Excellent Choice

"We seldom used our wood burning fireplace as it was just too much trouble. Decided to get an electric model for looks more than heating. Julia, the sales lady convinced me to purchase this model rather than a cheaper one and I am so thankful she did. We are really enjoying it and would recommend it highly. Thanks so much."

Fritz | New Braunfels, TX

Perfect perception

"We have two fireplaces and now two inserts. Love how it looks and love the heat!"

karend | Tallmadge Ohio

Truly love the product

"We had a gas log and the heat it generated was way too much for our use. This flame looks so real that no one knows it is artificial. We can now use it all day and keep the heat element off and enjoy the fireplace whenever we choose."

keats | Boston, MA

Birthday Gift

"Received as a birthday present. Have not used the fireplace in our condo in 18 years as we don't not want the mess of real wood nor the trouble of gas. Can finally now enjoy the ambiance and warmth of our fireplace!"

Tom H. | Jacksonville, Florida

Good product, timely delivery

"Everything they said was true!"

Jay | cambridge, on

I would buy this product again and again

"Does a good job taking the chill out of a room ,looks good and very easy to set up. This is my thrid Dimplex product I currently have 2 Dimplex woodstoves also and I love them all."

Chicopee Irish | Chicopee, Ma.

Better than Gas!

"When remodeling our great room we wanted to change out the gas fireplace insert since it was so costly to use. My husband found this on-line and I would have to say I was skeptical about it. Boy was I wrong. It looks great plus puts out ample heat for the room. Love it so much more then the gas insert we had before. High quality for a reasonable price!"

Tom | Loudon TN

Does the JOB

"We now use our wood burning fireplace with no mess and no hassle. It turns the room warm in a matter of minutes and creates a cozy atmosphere. Would highly recommend this insert."

SV | Morgantown,WV

Warm and cozy

"I am very pleased with the fireplace insert. I was reluctant to purchase this product online without being able to see it in person. It turned out to be better than I could have imagined! The ordering and delivery process was very efficient. The online customer service was extremely helpful. Installation was simple. It has turned our formerly dark/cold family room into a delightful place! No more cutting wood and hauling logs."

JR | Stephens City, VA.

Put the chainsaw away

"Installed log set into existing brick fireplace. No changes required to the fireplace structure so simply pull the unit out and burn wood again if so desired. Electric flame incredibly realistic."

Bollie | B.C. Canada

Amazing and realistic fireplace insert!!

"Speedy delivery. The item was received within 3 days. I also like the fact that my livingroom gets pretty cold in the winter and the insert remedies that. Love the remote control!"

Happy Camper | West Harrison, NY

Pretty great insert!

"Great product for our use. Installed in an older fake fireplace hearth to replace old "rotating bulb plastic log" setup. Only thing I would change is I'd be sure to get a unit where the remote control can also turn on/off the heat. On this unit, all it does is turn the whole thing on or off. To control wether the heat is on requires you play with switches on the front of the device."

Andre | Nova Scotia

Satisfied customer

"Our new fireplace insert looks very realistic. Its' appearance and performance far exceeded our expectations! We were searching for an insert to replace our wintertime practice of burning wood. The electric insert was very easy to install. While it doesn't give off a lot of heat, it does take the chill out of our family room and clicking the remote is so much easier than visiting the woodpile to get the fire started. We couldn't be happier with our purchase and would recommend it wholeheartedly."

Mom Mom of 10 | Nottingham, MD

Great Product

"Great replacement for our old gas fireplace"

RL | Ontario, Canada

The perfect solution!

"This insert unit is very impressive! We are using it in an old ranch house that we are renovating for use by our guests. It was the perfect solution for an old fireplace where did not want an actual fire to be started and at the same time highlight an attractive old fireplace built by our family over 60 years ago."

Cattle Rancher | Northwest Colorado

Glad I made the purchase

"It performs like it is designed to. Creates a nice warm and cozy ambiance without the fuss. Very easy to operate and does look great. I am just amazed at how realistic the flames look, really. The glowing amber logs lit up via led lights are a really nice touch. Just adds to the realism."

Tincanar | New Hampshire

Creates a very inviting atmosphere.

"We were more interested in creating a warm, inviting ambiance than heat, although the unit sure does both."

Tex | Ormond Beach, FL

Excellent Product!

"The entire process from ordering to delivery was handled efficiently and professionally. Set-up was very easy. Our vacation rental guests love having a working fireplace, even in Hawaii in the summer!"

The Log Cabin | Ahualoa, Hawaii

make my living room warm and cozy

"I was thrilled to receive my fireplace insert. I was tired of dust and smoke from my open brick fireplace. It is great to have the control to operate this unit. I am very pleased with it overall."

Penny | Duncan B.C.

wish we had it sooner

"We have only had it for a month but have enjoyed the heat on a chilly summer evening. It is so easy to move that we can enjoy the ambiance of a fire even on our outside deck or wherever there is an electrical outlet."

The Pea Princess | Dubois, Pa

I love it!!

"I set mine on the decorative grate in the fireplace and it looks amazing! Couldn't be happier with the product or the company. Highly recommend."

1890 rock house | TX

great ambiance

"we purchased for our family home that we have turned into a rental and did not want people starting fires in the fireplace. This adds a nice ambiance to the fireplace and room and give us the added safety we were looking for. No mess to clean up and looks great"

Scarlett | Florida

Great Fireplece Insert!

"We just love this fireplace insert. Looks great and realistic, very quiet and heats the room up very fast when using the heating side. Just love turning it on with just a press of the automatic controller also."

Tinknocker | SSF

Excellent Addition to our FirePlace

"We purchase the insert in February since we were tired of building fires and the odor that comes with that. The insert was simple to set up throws off an OK amount of heat, not too much and does what we hoped, adds to the ambiance or the room."

Dean | Ohio

I would buy this product again

"Happy with set-up,realistic flame,quiet"

pinkie | Jackson,Tn.

Relaxing by my new fireplace

"Very pleasing to just sit and stare at the realistic looking fireplace. For years we had a wood burning fire in the fireplace. Now the years have caught up to me and no more wood fires. We sealed the fireplace up and deceided to go with an electric insert. I've only used the insert about 3 times so far, but all 3 times I'm convinced we made the right decision. Would do it again!!"

Rob | Virginia Beach, VA

exactly what we had hoped!

"extra heat to replace our ventless gas fireplace that had an odor. We love it."

aub | memphis, tn


"I was a bit skeptic about how realistic the flame would look. I live where the county will not allow fireplaces to burn most of the time. I love the look of a burning fireplace. Well I definitely have that now. I am very pleased with my purchase and do recommend this company and the products they offer."

Patti | Sacramento, Ca.

Love it

"Love the fireplace. It is a good compromise. My husband wants a "real" fire but I want the ease of turning on the fire with a switch and no mess. We bought this because we can now do both. When my husband wants a real fire he can easily just lift out the insert. We have had this for a few weeks now and we use the electric fire almost every night and he has not once resorted to a real fire. This one is much easier!"

Sue | Philadelphia, PA

Thank you love are fire place.

"We have a wood stove in the basement that we use for heat also.Put the new stove in the living room up stairs . Love the no mess and warmth it gives off."

That girl | Montana

Everything I wanted

"Just wanted the fire without the smoke and this was everything we wanted"

EL OSO | Harbor OR

Ambience was what we desired.

"We use it mostly for relaxing before it in the evenings. Just enough heat to take a chill off."

Willie | Huntsville, Al

A Fireplace We Love

"We love our fireplace. It looks real and gives off the right amount of heat while we are watch- ing t.v. Don't have to use "whole house" heat. Everyone that visits has only positive comments to say about it. So glad we have it."

Toots | Ocala, Fl

Good product . Not enough heat produced

"Good product. Does not produce enough heat."

Henry the Golfer | Florida

Looks very real generates good heat

"The AC cord heats up to 30 degrees cecius"

Ed of the north | Dryden, ON. Canada.

My Super Bowl guests thought it was real

"I ordered this product on a Thursday afternoon. It was delivered on Monday morning before 10:00 AM. It was installed and being used that evening. Living in Texas I use it mainly for ambiance, but when heat is needed it puts out."

Joan the golfer | Lake Kiowa, Texas

Why did I wait so long to get this?

"The fireplace insert has created such a warm, cozy atmosphere in my living room. Would love this same atmosphere in my bedroom. I love the realistic look of the logs and fire . . .none of my visitors knew it was not real fire. I also love the sound affect of burning logs. I have wanted this insert for a long time, and finally was able to purchase it. I absolutely love my fireplace insert. The instructions were clear and it was easy to assemble."

Marie the procrastinator | Sharon Hill, PA

A most realistic imitation fire.

"Since open fireplaces are about to be forbidden in our town, the excellent realistic effect of burning wood and flickering flames, together with a heat source give us the comforting quality of the occasional living room fire. We also have the Dimplex stove in another room where it gives the same realistic effect. We feel that both represent excellent purchases."

Nobby Clarke | Pointe-Claire, Qc, Canada

Excellent product, highly recommended

"This fireplace exceeded my expectations. I bought it to replace my mom's gas logs. It was very easy to install, no assembly required. This fireplace looks more realistic than I was expecting. The heater fan is extremely quiet but does not move much air. I feel that if the fan ran a little faster that it would heat better. My mom and I are very pleased."

Eric the Engineer | Mt. Airy, NC


"Prompt delivery and easy set-up, really didn't have to do anything except plug electrical cord into outlet. Very happy with the realistic appearance of burning logs and the flames."

Malcolm | Miami, FL

Excellent product.

"Replaced gas fireplace. This looks MORE realistic. No more unburned gas smell. No more heat loss through the flue (even with a damper). This is my SECOND unit."

Dilbird | Bismarck, ND

Best money I ever spent

"We operate this unit day and night. All of our family and guests marvel at how realistic the flames and logs appear to be. You get a warm cozy feeling even without running the heat."

Runner | Jacksonville, Fl

Very nice product.

"This is the second best thing to having an actual gas log burning fireplace."

Beebie | Westlake Village. Ca

I just love it

"I just love it it's perfect so many ppl asked me if it's real, thank you for making my living room cosy"

Hadz | Pa, Allentown

Great service, quailty and value.

"Use it in a wood burning fireplace easy of use and quailty pretty good."

Skip | Southeast

Completes our fireplace

"Our home came with a real wood burning fireplace that was never utilized due to the mess associated with "live" fires. With this insert we get the appearance and heat of a real fire without the hassles!"

Tommy | Greenville, NC

Looks good but no heat

"I tore it apart to see if some defect kept it from heating ,found a very small element and real small fan."

Ladder 16 | Snyder,Texas

Meets Expectations

"My fireplace was roughed-in for a Gas insert with dedicated gas line plus shut-off valve, and a good wood masonry chimney. Local contractors wanted >$5K to put in a standard opening Gas insert (2.5K parts cost and 2.5K labor = 5K total cost), that one man could install in an afternoon. It was considered an easy install. My calculations show the energy savings for an expensive Gas insert install would take '>20 years' to make up initial cost difference of using this electric insert, if I used it 100% of the time. Plus the Gas fireplace would not last that long anyways without maintance. The Electric insert installed instantly, but I did put in a new electrical outlet to hide the cord, which took a couple hours of my time. $300 cost compared to >$5K is 'super' plus this electric fireplace is very energy efficient and safe."

Brian in the Mills | Almonte

"High Five" For My Electric Fireplace

"I placed this insert in my TV "entertainment center" space where my old, small TV used to be. My large flat screen is now on top and the fireplace insert underneath. I absolutely could not be more thrilled with this fireplace. My guests are so astonished when I turn it on. It's beautiful and economical. It heats my living room slowly and quietly. I can't say enough about this product. Wish I could put one in every room in my house!"

Katie | Princeton, Minnesota

Made my wife happy!

"We recently bought a home only to find that the old fireplace was not safe to use with wood without needing expensive repairs. I bought this unit for my wife for Christmas and we are both very happy with the look. If you don't tell people it is electric, it takes quite awhile before they realize. The heat is very secondary to us, in fact I wish they made it without the heater and could offer it at a reduced price option. We did not compare brand to brand in person, but I would find it hard to believe another model could look better."

None | Mountain Home, Ar

We just love it. We think it is a great

"Use it, not only for supplemental heat, but had family and friends over for Christmas and they loved the looks and the fact it looked as though there was a real fire in the fireplace."

None | Huntsville, Al

dimplex 23 inch electric fireplace inser

"love the fireplace, it adds warmth and is attractive.. was so easy to install..thank you"

george | missouri

Best I Have Seen!

"Inside and existing fireplace opening, fits nice."

Mood Man | Cincinanti, Ohio

Great product

"Easy to set up, gives off enough heat to make the room more comfortable. Flame looks good."

Mark | Abington, PA

Beautiful Mutual Christmas Present

"I have wished for this electric log insert - for a long time. It brightens and adds beautiful ambiance to our apartment that can't have real fireplace. Its as lovely as I expected! A wonderful mutual Christmas gift that my husband and I gave each other!"

Deva | Neepawa, Manitoba, Canada

Little to no heat

"For the price, very disappointed in the lack of heat."

L.j. | Pittsburgh, pa

We love this unit.

"Replaced my expensive to operate gas logs. Did not buy it to produce heat. Just looks. Perfect ! Everyone thinks it's real. You feel warm just watching it."

Sambo | Jacksonville, Fl

Liked It So Much We Bought A Second One

"We had bought our 1st Dimplex DFI2310 Fireplace Insert early 2011 and installed it in our fireplace in the recreation room. We have enjoyed the ambiance of this fireplace insert with its relaxing realistic flame so much that we decided to buy another Dimplex DFI2310 and install it in our living room fire place. The new insert operates and looks just as great as our original one. In the 2 plus years of operation we have never had a problem or even had to replace either one of the two 60w E-12 (small) socket base candelabra bulbs. We use the units about 5 to 6 hours a day."

PapaJim | Mountlake Terrace, WA

Yes, I would buy this again!

"I have many allergies and can't use our fireplace because I can't tolerate any kind of smoke. This is a answer to our wanting a "real" fire in our fireplace. We are so enjoying this every evening."

Rosie | Austin, Texas

This is a great product.

"I use it in my living room fireplace. It's great because I don't have the mess and cleanup of a real fire. The logs are beautiful, beyond what I expected. Very realistic looking. The only thing negative I would say is that it doesn't put out a lot of heat. Other than that I am very pleased with it."

Rebecca the Dancer | Lexington, KY

Excellent product

"Inserted in former wood burning fireplace in townhouse family room. Provides some heat and adds to atmosphere!"

LTR | Phoenix, AZ

It is better than I imagined

"It looks great when it is on and puts out enough heat to take the chill off, if that is what you need it for. At night off or on it looks fine. I am sitting at my laptop and the time is 10:00AM, I can see the mirror reflection now with all the natural light I have coming into my room. That would be the only con, but the pros make up it. I have had this about a month and I use it just about everyday."

CarrieB | Glen Carbon, IL

looks good - not enough heat

"looks good and realistic flame but hardly any heat. wanted it for supplemental heat source"

kc | indy

Puts out almost no heat

"The remote control doesn't control heat settings.But that's ok cause it puts out very little heat."

Fireman50513 | Snyder,Texas

So worth the purchase !

"We have a Hearth Fireplace in our kitchen that was just to much for me added this and I LOVE IT. Kids come down in the morning and turn it on right away. I have had company and they love it. Does not give off much heat but enough to take the chill out of the room. At night it is so Beautiful. I can't thank you enough for this product."

Nicole Langhorne | Langhorne PA

Does What We Wanted

"We had looked into having a propane fireplace insert installed, but the cost of the installation and related equipment (new tank, flu liner, etc) was going to be as much as the stove. We were looking for something to add some ambiance to the room, add a little bit of heat and have the ease of 'on' and 'off'. This unit has met our expectations and was a fraction of the cost of the propane insert. The heat output is not enough to make the 20' x 18' room hot but it does make a difference and the furnace runs less."

Thrifty Yankee | Wilmot, New Hampshire

Warm & cozy, without the mess! Love it!!

"We had a woodstove but didn't like the mess (soot, wood chips, etc.) We wanted to use our fireplace without the mess then I saw the electric ones. After a lot of searching, pricing and reading reviews I picked this one, SO GLAD I did! It's perfect, fits our fireplace, adds warmth and that extra touch to our family room without the mess! Eliminates the chill in our large room. I highly recommend this fireplace! Ordered and delivery was quick, easy to install and ready to use! Thanks for making our holidays warmer!!"

Warm & Cozy | Manassas, VA

Surprised by how realistic this is.

"I was very surprised at how realistic this little insert was. It looks like a warm, cozy fire and I don't have the mess of a real fire. It was exactly what I was wanting!"

The Coffeys | Commerce, Texas

Just what we expected!!!

"We have so many burn-ban days and wood is very expensive and messy and this is the perfect solution. When my hubby and I are watching news in the morning with our coffee, it is perfect for zone heating and we don't have to have the heat on to heat the whole house. We found this unit at a local shop and had promises for 3 weeks that it would arrive in "5 days". We got tired of waiting and ordered it on line and actually got it in 5 days."

Jude | Mesa, AZ

Our Mom loves it!

"We bought this as a Christmas present for our mom. She had told us she had seen an electric fireplace that looked like real flames. Having never seen one ourselves, we were a little concerned if the Dimplex would meet her standards. She says she loves it!"

JDW | Washington NC

Looks Great!

"I love the way this looks. I thought it was really easy to set up. But it dosen't warm the room very much,(about 400sqft) and the fan is LOUD."

amy | Fairfax, CA

Love it!

"Love, love, love it! I have a large family room with a floor to ceiling fireplace. When I come home from work I don't feel like starting a fire - with this unit I just click the remote and instant 'fire'. It looks beautiful and the flames look so real. It only took me a few minutes to set it up (power cord is nice and long too). Haven't used the heat part yet so I can't comment on that. Did I mention that I love it? Get one and you won't be sorry."

Betzy | Poland, Ohio

So real looking absolutely love it! I

"We use this in place of our gas logs it is so real looking and the heat It puts out is just enough! Like to have another one for my sunroom looking into it!"

Bill | Brigantine n.j.

Love Love IT

"I really enjoy having a fireplace but not much on building a regular fire. Our house is all electric and this looks a lot like a real fire. It is very attractive, couldn't been happier."

NJ in Texas | The Colony, Texas

Product is just right.

"Decorative insert for library fireplace. Gives a comfortable feel to the room."

No nickname. | Massena, NY

Better than expected!

"Bought a unit from a national home improvement retailer. It was easy to set up and provided heat, but had no flame. It was so far from realistic we returned it. We ordered a Dimplex and have thoroughly impressed! Very realistic flame and very quiet. Great unit!"

SilverWing82 | Texas

A great fireplace insert

"I purchased this electric fireplace to replace a "real fire" when a chimney was deemed unsafe for real heat and smoke. The fireplace looks pretty and as real as an electric fireplace can be. It produces a nice little glow and heat and has a convenient remote for switching it on and off. Would definitely recommend."

Ellen | Providence RI

Love, Love, Love !

"Great ambiance for a formal living room."

Kat | Texas


"We have a fireplace and have been looking for something that gave us the look of real wood but not the work. This is a great purchase. Salesperson was very knowledgeable and helpful. Delivery was very prompt. After receiving I decided to go ahead an install it in our fireplace and surprise my husband. When he came in, he could not believe the realistic look. We love being able to have a 'fire burning' without the heat....great ambiance!"

Tricia | Central Arkansas

Recommended for beautiful aesthetics

"We love our fireplace insert and the added beauty it lends to our family room. We have a large room so the heat output is not efficient but we use more for the looks than for heating. Everyone who sees it has complimented the realistic look and beauty that it adds to the room."

Peaches | Pittsburgh, Pa

Awesome insert

"I never thought of using an electric log insert until I had one while vacationing at Kiawah Island, SC. The villa had an insert that was not as nice as this one but it gave me a great idea. I bought this for my living room because I was tired of the mess and work of a wood burning fire. These logs look great behind my fireplace screen and provide heat for my 19'x16' room. If I ever want a wood burning fire I can simply take the insert out and have one. This insert is awesome."

Sterling | Pinehurst, NC


"The wheel inside, that turns, was scraping and making a load noise. Easy to fix."

C-BUG | Myrtle Beach, SC

Better than hoped for

"This log insert exceded my expectations for an electric and made my old decorative fireplace come to life. It transformed the room into a warm inviting atmosphere."

Chuck | Houston


"We have a large fireplace in our dining room (converted family room) and a real fireplace is too hot. We bought the Dimplex insert and it is perfect for our purpose. Couldn't be happier. We had family over for Thanksgiving and the 'fire' added a very cozy, comfortable touch to our dining experience. A friend that was over for dinner is ordering one."

Jimupnorth | Yakima, WA

Remote now working

"Dimplex came through and sent a new remote which was easy to initialize & it has been working ever since the initial hookup. Now that it has gotten colder, we still need another space heater (ironically, a Dimplex!) to keep the room at a decent temperature (say 70 degrees)."

JB | Shiremanstown, PA


"Love the ambiance of a fire with no work and no mess. Very soothing after a long day......."


happy with purchase

"I think this product is overpriced--but, I have gotten lots of compliments on the fireplace. I had a hard time justifying spending this much money on a decorative fireplace. In the end, I was fairly happy with my purchase--and it was the only product out there that my budget could afford and looked fairly realistic. I would purchase this again, and recommend it to others that need an electric log set. It was worth spending the extra money for the deluxe set with glowing logs."

Beau | omaha, ne

Very Good Product

"The only negative we have found with the product is the heat source. As many buyers have said, it does not provide the heat that it should. Part of the problem is the heat output is at the top of the unit and in most real fireplaces the firebox is preventing what heat there is from blowing into the room. not a great design. other units we shopped had the heat source on the bottom. other than that we like the unit alot and would recommend to friends"

NH Kenpoist | Manchester, New Hampshire

Love love love?

"Works great! We use it every night."

Mer | Akron Ohio

Better than expected

"An architect friend wouldn't believe that the flame was electric and prodcued by a simple plug -in."

JB | essex,ct

Cozy Ambience

"Bought the unit for our dining room. Years ago we remodeled our home and the old family room became our dining room which has a large fireplace. We couldn't really use the fireplace since it would put out too much heat for comfortable dining. The Dimplex Fireplace Insert is the perfect answer! Now we can comfortably sit at the dining room table and enjoy the cozy ambience of a fire while dining. Should we ever need to use real wood in the fireplace, the unit will be easy to remove and set aside. The fireplace insert is perfect for our needs. Couldn't be happier."

Jim is happy | Tieton, WA

Better than the real thing!

"I love to use the fireplace for the holidays. It gives a warm and cozy ambiance to the room without over-heating (we have this at our home in Arizona). I would have one in every room of our home if I could. It is so realistic. I love it!!! Thank you for your quick delivery."

TinaK | Boston, MA

Excellent product, I love it.

"This is the second Dimplex fireplace that I buy, The flame is very realistic and it looks beautiful in my home, people always make comments about how nice it looks. I don't use it to heat my home because I have central heat, but just by looking at the flame it makes you feel warm, I guess it is a mental thing."

Beto | San Antonio, TX

my Dimplex DFI2310 is it

"It looks real, and puts off enough heat to take the chill off."

mac | sharpsburg ga.

An exceptional product and a pleasure to

"My use is in family room and mainly used for enjoyment. It is realistic and trouble free and easy to use. I find nothing negative about this product."

Stan the man | arlington, tx

Good looking, easy to install.

"great customer service and two day delivery neatly packaged."


Awesome Electric Fireplace!

"We recently moved into a beautiful apartment with a vintage fireplace that was non-operational due to cracks in the flue. While researching fireplace candelabra, I came across the Dimplex fireplace insert. I was skeptical about how realistic this would look, but the reviews were great so I thought I'd give it a try. I'm so glad I did! Our fireplace is very small, and tapers slightly to the rear. We just met the minimum front measurement and I had concerns that the unit wouldn't fit. For those of you with a similar fireplace design, this insert is not square but tapers slightly, which is visible in the photo of the unit alone. It was a perfect fit and looks almost custom. Easy to set up - it took less than five minutes. The flames are quite realistic looking, but the effect is enhanced by viewing it through a screen. The heater doesn't put out a ton of heat, but it works well and is quiet. I bought it for atmosphere, not as a heat source. I am very, very pleased with this unit. It adds a great deal of visual warmth to our beautiful fireplace. Buy it - you won't be disappointed."

Suze | Los Angeles, CA

Excellent value and realism

"Fireplace insert received yesterday. Outstanding packaging. It took longer to remove the insert from its packing (10 minutes max) than it did to set it into the fireplace, level it, plug it in, sync the remote with the unit, and push the ON button. The visual display has to be seen to be appreciated. VERY REALISTIC. I almost thought I could smell the smoke!! I am extremely impressed."

Charlie | Abingdon, VA

Good product and service



Love, love, it....

"Replaced wood burning fireplace with the Dimplex electric. Absolutely love this fireplace insert, especially in the evening hours. Wish it had several more logs, otherwise great."

Lucy | Annapolis Maryland


"Very nice!"

Stef | Ma

Remote no good

"Unable to synchronize the remote to stay functional. Have placed four calls already. First time was told a new circuit board would be sent. Did not arrive. Second time was told a new remote would be sent. Did not arrive. Third time was told new remote was shipping that day. Today I am placing a fourth call!!!!"

JB | Shiremanstown, PA

pleasantly pleased

"It is pleasantly realistic but it's below average as a functional heat source. It was easy to install."

big luch | Pittsburgh Pa

Just what we needed!

"The price was right and it is the perfect fit for our former wood-burning fireplace. So much easier than burning wood! Love seeing those flames on a dark night. The gal I spoke to on the phone for information and to order was so helpful and pleasant."

Marcia the Reader | Ackley, IA

Great Unit

"I researched this item for quite awhile and decided to buy. I am very happy with it as it looks real and very easy to use. This is a fraction of the cost of having a gas insert installed. The heat output is ok but not overly effective for larger rooms. I would highly recommend this unit for room ambiance and supplemental heat."

Greg | Amherst, NY

Welcoming feature to our home

"We only use it to give our home and warm and welcoming place for all to enjoy. Our grandchildren think it is the most awesome fireplace they ever saw. We like it because it is easy to use and doesn't make a mess with having to log wood etc. We would highly recommend this product. Would be better if we had another one for our basement maybe later. Thank you for the quick delivery. Jeff"

Jeff the toolman | Ottawa, Ontario

Loving it at a great price!

"I found it locally at a much higher price, went on line to see reviews and found it for about half the price with free delivery. Ordered it effortlessly with it arriving within 10 days. Easy install, but upper logs did not light up. I called the warranty place the next day and they were great to deal with. They sent me a new log set which arrived in about 10 days. Easily installed it, but it still didn't work. I called them again to a very apologetic person on the other end of the phone. They sent me a new LED controller that arrived in about 10 days again. A little harder to install but certainly not brain surgery and it works perfectly. The selling company and warranty company were great to deal with this from start to finish. So I had a little problem when I got it, which can happen with anything, hence why there is warranty. But really doesn't come down to the way they handle the situation? And they couldn't have handle it any better. I just bought and received the trim kit which adds wonders to the look of the already good-looking fireplace. I am very happy with my purchases and the way I was treated. Just don't look for the fireplace to heat your room, unless of course it catches on fire."

Don | Edmonton, Alberta.

My Third Purchase

"Bought this for our kitchen fireplace. Very authentic & warmed up the kitchen. Next purchase was for my den fireplace and then my husband's "man cave". We love this product!"

Jabbe | Newport, ME

Wonderful alternative for a fireplace...

"We replaced our unvented gas fireplace that bothered the wife with her lung problems and couldn't be happier. Thank you so much for a quality product that is pollution free...."

fishnut | Roseburg, OR

This is my second purchase. Very good

"Delivery and ease of install very good. The only thing is my remote does not work. I know it is the remote as I have changed batteries. I also have another fireplace and the remote from that one works this unit."

Dog person | Alpine Ca.

Realistic Flames !

"Very easy to use, with remote, heat on or off , nice to watch at night, as the flames flicker, and logs glow and then dim...very romantic for us two empty-nesters ! Told and shown to all our family and friends, who are looking to buy an alternative fireplace...we will be enjoying this fireplace for years to come !!!"

Susita55 | Terryville, CT


"The logs and flames look so real! Warms the room nicely too!"

Shirl | Waterford, Michigan

Very satisfied

"We installed this in an existing gas log fireplace which was inefficient and impractical in the locition it is in. We wanted the electrice fireplace primarily for the ambiance."

Moses | Wichita, KS

Beautiful . . . and clean heat

"We are renting a nice house with a wood-burning firecplace. We have hardly used it. Too messy, and if it's cold enough to want a fire, all the heat in the room escapes up the chimney. This is our perfect solution. Inexpensive enough to invest in for a home that's not ours. Can move with us if we ever leave this place. And answers all our needs for a beautiful flame and for comfortable warmth. We went shopping for a gas insert--not knowing this existed--and were so glad to change our minds!"

MDB | St. Paul, MN

the look without the hassle

"Be realistic about your expectations, does it have all the characteristics of a real fire, no. Does it have most of the effects without the hassle, yes. Sometimes the little trade-offs we make, make sense. This is a perfect example of the best of both worlds. Who needs it all when you can have most of it?"

simple man with simple tastes | Richmond,Va.

Could not be happier!

"I saw a Dimplex stove three years ago and was so impressed it was something I always wanted. It fits perfectly into my wood burning fireplace and is so realistic looking. My friends are all amazed when I tell them it is electric."

Warm and toasty | Peterborough Ontario Canada

My family has always loved "real" fires.

"I use the fireplace insert to create a lovely ambiance in my family room. My family has always loved "real" fires.... I was looking for less work and this is just the ticket! I love it! It arrived in perfect condition and in 10 minutes I had it unpacked and installed. Thanks for making my life easier."

Happy Valley Fan | State College, PA

Why did I wait?

"Excellent alternative to major chimney repairs needed for wood burning fireplace."

CRS | Ocean City, MD

It looks as HOT as can be.

"Good operating instructions. However as there are 2 heat switches we are led to believe that there are also 2 fan speeds which is not the case."

Want D. Best | Brossard QC Canada

Its as hot looking as can be.

"I live in a condo and invited 3 neighbors to see how it looked in my fireplace, that I no longer use because of the hassle of buying logs and the touble of cleaning up. All 3 neighbors told me to order one for each of them or give them the information so that they could do so. As they are elderly they asked me to install the inserts. To my surprise one of them told me upon removing it from the box, that we should replace the logs as they were burnt. How realistic is that, even when the unit is not installed or operating? Now by a push of button, they can enjoy their fireplaces."

Mike D. Helper | Brossard, Quebec Canada

Great fire!

"This is a great addition to our living room fireplace. After years of lugging in wood and cleaning out ashes we now have a realistic fire with heat, at the click of the remote! Had no idea that there was something this easy and realistic as a replacement."

NJGirl | Woodbridge, VA

I wish I had this 5 years ago

"This fireplace is perfect, my wife still stops and comments.." I can't believe this is not a real fire !" We have this unit in the family room and living room....they are beautiful to view and provide plenty of gentle heat."

Jim the Chef | Western New York




Looks Real

"The insert fit great into our existing fireplace and looks great. No messy wood to burn and no scary gas to worry about."

Princess Patty | Lititz PA

Great looking fire!

"I bought this to put into my gas fireplace. I had the gas turned off, but I discovered that I could not fit the Dimplex into existing fireplace because even though I took the original fireplace grate out there was a 2 12" ridge that stuck up as part of the gas fixture. I did not want to remove the existing parts of my gas fireplace as I may still want to use it sometime. I was a little disappointed, but no fault of Dimplex."

suzieq | Hagerstown, Md

Love it

"Loved it. Easy to set up and so realistc flames."

Sam | Montreal

good buy

"delivered exactly when promised,in perfect condition."

nurse9 | winnipeg,mb,canada

Love my Dimplex DFI2310

"I was tired of the mess of burning wood in my fireplace, hence it was never used. After looking into gas logs and finding the expense of installing them prohibitive, my sister suggested I come see her Dimplex electric firelogs. I knew right away that they were the answer. Reasonably priced, I ordered mine and received it 2 days later. They came very well packaged, and set up was literally removing it from the box, setting it in the fireplace and plugging it in. I love it!"

dsmith | Orlando, FL

This fireplace is awesome for us!

"We put this in our restaurant where there used to be a fireplace. For us the application of this electric fireplace was absolutely perfect. It has a realistic look and gives off heat when needed. Even our customers have commented on how great it looks."

Bill | Las Vegas

A Great Choice

"Fireplace really adds warmth and a welcoming feeling to our living room"

A satisfied customer | Newfoundland and Labrador, Canada

A Wonderful Addition to Our Living Room

"Product setup was a breeze. Very realistic flame effect sets a great ambience for evenings spent in the living room. Gentle heat lightly supplements existing heating system. Getting the deluxe model with the LED effect in the logs was worth it. I am happy with this product."

Warren the Composer | Bedford, NS, Canada

dimplex 23

"added heat during extreme cold....quiet remote is great and convevient the whole experience was without stress"

gene | New England

Don't Expect Much Heating

"If you are looking for an artifical fire that looks real and do not have gas available, then the product is great. Just don't expect the product to give off much heat."

Conservative Joe | Longview, TX


"I can't say enough how much we are loving our little fireplace insert. I shouldn't say "little" since it fits are fireplace opening just perfectly. It does come fully assembled - you just set it in and plug it in! The ONLY recommendation I would make to the website, is to provide a 360 degree view of the items. It can be a little difficult to make out some of the features. But, we LOVE ours!"

Red Pony | Redding, CA

A Terrific Solution

"I had seen electric fireplaces before...and they were truly awful. Had researched these online and of course, most sounded "great". We have an older fireplace in a condo. We did not want to have to inspect the flue annually (plus it wouldn't heat efficiently anyway). Adding a natural gas line was prohibitive. We primarily wanted to add a pleasing aesthetic feature to the room. Decided to try it because it has a generous return policy. Why not? This product did that and more! It was as easy to setup. If you can plug in a toaster oven, then you're ready for this! The flames and embers are as real as they get without the absolute "real thing". My partner was reaching in to turn on the heater...and I said, "Be's hot"! Now folks, that's realistic. My only con is getting an expired/dead battery for the remote control. Everyone who has seen it is so very impressed. Some have criticized this unit as not providing enough heat. Our principal use for this set is aesthetic; not heat. I would recommend this to absolutely anyone. It answered our needs perfectly."

Photo Bob | Colorado Springs, CO

This replaced the standard model-the del

"Delivery excellet-extremely pleased with the delux model"

grandpa | Cazenovia, N. Y.

"We love our Dimplex!

"The asthetic look and warmth provided with the presence of the Dimplex is amazing. It heats up our living room; therefore, saving our other heat source from running at the same time. Other than the beautiful flame, we don't even know it is there. We would have liked it to give off a bit more heat, but it does warm our living room, which was our goal. We love it, and would like one in other rooms!"

Bertha, the Hearth | Manitoba, Canada

We are very pleased with this insert

"We have had an existing fireplace for several years. We are now enjoying our fireplace with this insert via a punch of a button. Great addition to any home while reading or just peace and quiet watching the flames."

Les & Donna | Lignite, ND

Good value for the price

"Fairly realistic. Realistic appearance of logs. Only downside is the heating capacity."

Gatojeff | Scottsdale, AZ

Awesome electric Fireplace

"Absolutely love this fireplace! If you do not use your fireplace and it just sits there empty, well than this is the perfect fit! It has the most realistic flame on an electric fireplace. Our fireplace is now the center piece of our living room. I do wish it had a better fan for the heater but we hardly turn the heat on! Best thing about it, we can run it year around!!"

Greg | Meridian, Ms

Great purchase

"Replaces a wood burning fireplace."

Bob | Thibodaux. La.

Very, very pleased.

"I have gas heat, so rarely use the heater and didn't buy it for that reason. It adds a super-warm glow to the room, adds character. and livens it in winter - I am selective and was nervous purchasing something I had not viewed in person. But I am so pleased, as is everyone who has seen it so far."

sidney | Perry Hall, MD




Beautiful and Absolutely Pleased

"My gas fireplace caused a fire in my home so I definitely wasn't going to replace it. This electric fireplace is absolutely beautiful. The only thing better would be a real flame."

Kila C | Baltimore, Md

Love this. Its pretty awesome!

"Keeps our recreation room warm as well as very attractive."

Michelle | Saint Clair Shores MI

Just as they said it would be !

"Set this up for my parents for Christmas. They were thrilled and could not thank me enough. Fit perfect in existing fire place. They did wish the remote worked the heat, just not on and off."

Al RAVENS FAN | Baltimore Maryland

Very happy with product and service

"Fits perfectly in our fireplace and is so realistic and easy to use. Love being able to have instanteous ambiance of fire without all the preparation and maintenance of burning wood so have enjoyment mush more often. Most impressed with quick delivery-ordered on Wednesday and delivered on Friday."

stan the man | toronto, ontario, canada

Dimplex 23" Deluxe Elec Fireplace Insert

"Delivery was quick and met the deadline. Very easy set-up and easy to use. Product heats well, attractive unit and nice design adding to the room ambiance. Very pleased with this addition and met all our expectations."

Mannie | New Maryland, NB Canada

It is a great product

"The product is great. Love it. It was delivered on time and in excellent condition"

Porkchop | Dulac Louisiana

Unbelievably realistic flames!

"We are extremely pleased with this product. We purchased it as a clean, convenient replacement for burning wood. I wouldn't recommend it for a heat source. The heat is very low, even on its highest setting. But the realism of the LED flames and glowing logs is amazing! Delivery was fast and it arrived in perfect condition. Installation was a snap. Great product for our purposes."

David B | Whitney, TX

Great little fireplace

"We recently moved into a house with a wood burning fireplace but were not sure of the condition of the chimney and were also worried about the pets getting too close to a real fire. I ordered this and got it very quickly and in perfect condition. It looks really nice in the fireplace and gives off a decent amount of heat. Although I'm sure nobody would mistake it for a real fire it does look pretty nice - especially at night. We liked it so much we are thinking about one to replace the space heater we use in the bedroom."

Jeanne m | greenville SC

Love It!

"We have not had a real fire in our wood burning fireplace for years. We considered gas but that has its drawbacks too. This electric fireplace is perfect as an insert in our old one. Now we have the ambiance of a real fire with the click of a button, and enough heat to take the normal chill off the den. Plus it doesn't pull heat from the rest of the house, and it's economical. We love this fireplace!"

The Duchess | Midlothian, VA

I do not regret buying this product.

"This unit was simple to set up. Very atractive and real looking. The heat is perfect just to take the chill off the room."

Ron | Charleston SC

Should have bought one sooner!

"Every bit as nice as a gas fire place at a fraction of the cost."

Jay | Renfrew Ontario

We are loving this product!

"We love the realistic flame and embers. Also love the fact that you can use the flame without the heat - that is great if you just want the pretty effect of a fire without the heat. Would definitely recommend to a friend."

Diana in NC | Lenoir, NC

Amazingly Real

"I ripped out my gas logs in my two fireplaces and installed these units in 15 minutes. I am thrilled! Great product! I live in Florida and never could use the fireplaces that much because I didn't need the heat. I now have amazing ambiance all year round! Would buy again in a heartbeat. No regrets."

Barb | Hernando Beach, FL

Very Nice

"Fast shipping, quick setup."


Dimplex 23 Delex Electric

"It has not been cold enough in Florida to know how it will warm the room, but we love it. The looks are so real it is as if you need to add a log."

Reggie | Jacksonville Fl

nice looking insert

"usefull in fireplace to give off extra heat in medium size room"

elbert | co

Looks real! with no mess and no Work!!!!

"We used to have a wood burning fireplace. This was a huge amount of work and messy. We now have the electric fireplace on every night. The dog even cozies up to it and sleeps in front of the fireplace."

Mel | Stoney Point Ontario Canada

Best Purchase Ever!

"We have an old wood burning fireplace that was not in use. Too costly to have a Gas line run to the house and then get a contractor to run a line "in" the house. After months of research, purchased this product and the Trim due to our fireplace dimensions. I am forever loved after presenting this to my honey for an early Christmas present!"

CC | Knoxville, TN

Wonderful Product

"I received the first insert and there was a problem with the heater kicking off. I called and reported it and was sent a new part, replaced it, and still had a problem. I was sent a new insert immediately and it works wonderful. I love the product and would definitely recommend it. I have since bought two more for my children who feel the same. We are all very pleased. I wish all companies were so easy and efficient to deal with. Wonderful product, wonderful company. Thank you."

Nana | Mercer, PA

Beautiful Product

"Lovely ambience. I live in Texas so it doesn't get that cold here. Can't wait to use the heater!"

Carole | Texas

Best buy for the price.

"Bought 4 fireplace inserts already. Some for rental properties.Very happy with this procuct."

Faverl | Col. Springs CO.

I'm so pleased I chose this purchase.

"great experience in all aspects"

Thor | British Columbia, Canada

Simple, easy and good looking

"Super fast delivery, nothing to put together, just plug in and it works! No fuss, no mess, I just love it."

Val | Quebec, Canada

I was very happy with this product

"I was really thrilled when I turned the fireplace on for the first time. It was so realistic, and added a beautiful feature to my living room."

Trudi | Queens, New York

Dimplex 2310 electric log insert

"Everything arrived complet and in a timely manner. Very easy to set up"

Barb | Prosper, Tx

Hot item!

"Made the old fireplace look like a million dollars."

KennyOhlski | Covington, IN

"I would buy this product again"

"I have been very happy with this item. My whole family can't believe how realistic it is. It also warms up my living room to a comfortable temp."

no nickname | Las Vegas, Nv

Fireplace Insert a Wonderful Centerpiece

"The insert is easy to install and simple to operate and immediately brings a warming, visual comfort to the room."

Keith | Salinas, CA

Absolutely Perfect!

"We used the product to upgrade an existing, unused masonry fireplace in our living room. The fireplace and floor-to-ceiling chimney provide the focal point to the room with its vaulted ceiling. The Dimplex insert log brought new life to the whole room! The flame is very realistic and the added heat was icing on the cake. Just enough heat to take the chill off the room on cold mornings and evenings. We love the atmosphere that it creates."

Mike | Morgantown, WV

You Will NOT be Disappointed

"I have a fireplace that was not used for various reasons. I found this on line and decided to try it. The measurements were perfect. When it arrived I was impressed with how well it was packaged, There was no problems setting this up. I took it out of the package and slid it into the fireplace opening, plugged it in, turned it on and WOW!! It was beautiful!! So realistic! There are two temperature settings. I found that either one will make the room comfortable. It is so quiet that I have had to go over and be sure I had turned the heat setting on. I can't imagine anyone being disappointed with this product."

Meekr | Orlando, Florida

So realistic

"This is perfect for my bedroom. Makes the room very cozy. The delivery of it was fast. I like that."

Bettye O. | Chicago , Illinois

I would buy this item again and again

"I have always wanted a fireplace, living in the desert, the mornings and evenings are cold. the electric fireplace is perfect. I built a large fireplace suroundout of wood and tile and now have a beautiful fireplace. I love looking at the flame. Thank You"

ABCD Green | Tucson, Arizona

I WILL buy this product again!!

"Use this product in the entertainment room. Keeps the room at a comfortable temperature. Looks and feels like a real fireplace without the 'open flame' fire danger. I would definately purchase another when I need it."

ray | Coquitlam, BC

Very happy with this product!

"Had wanted a gas insert for a long time but our chimney had some cracks in it which would be costly to repair. This was a perfect solution!"

J & C | Rochester, NY

A wonderful addition to our living room

"We inserted the unit into a unused fireplace. It is very real looking and we are very happy with everything about the purchase."

DancingRoundTheFire | Alberta Canada

Attractive & Functional!!

"This fireplace gives off a suprising amount of heat considering I have to put my head down to it to even hear if it is on!! Flickering flames could be more realistic but the logs more than make up for it as they look real."

Dave the freezing guy! | Victoria B.C.

a cozy reading spot

"I felt like I was taking a chance ordering something online that I had never seen and when the fireplace arrived I was pleased with everything about my Diplex. It was simple for me to set up by myself (it wasn't too heavy to lift). After reading the instructions and plugging it in (probably took me 10 minutes) - I was sitting in front of my new fire reading a book. The heat on high setting is 'just right' for me as it takes the chill and dampness off my living room and I find that I am not turning up the furnace so often during the day. I can hardly hear it when it is on. I also took it out on the weekend and built a wood fire. I like to be able to do that ... best of both worlds for me. I"

cc the reader | victoria bc

Excellent product with competitive price

"The entire process was positive. Efficient and on time delivery and once installed met every expectation and then some. Really is a wonderful way to convert a wood burning fireplace. Fantastic result. Very happy with our decision to purchase the DFI2310."

patd | Caledon, Ontario,Canada

Pleased with Purchase

"The room is a bit large but I'm sure it would warm it up - just takes a bit longer. Looks really nice -has very nice glow/lighting. Very realistic looking."

R.P. | London, Ontario

As close to real as it gets.

"We use it for a decorative fireplace, and for additional heat in the rec room. We love how realistic it is, quiet and we have the LED model so the logs actually appear to be changing in temperature. It's amazing. We would love if it had a variable speed blower, and an option of blowing from the bottom instead of the top would be really good."

Corcar | Winnipeg, Canada

WOW! So easy and So pretty!

"Delivery was fast. We are replacing our old ventless gas fireplace with the new electric firplace insert. WOW! I never expected it to be this easy. Unboxed it, set it in the fireplace, and plugged it in! That's all! It is beautiful and is so pretty in my fireplace. I am also amazed at the heat that comes out of it. No problem taking the chill out of my living room. I couldn't be more pleased! No more danger of gas in an unvented fireplace. I only freaked once when I thought the remote control didn't work, turned it over and released I needed to pull the battery saver strip out. So, everything was perfect! Looking forward to enjoy our winter with our new carefree electric fireplace!"

chris | cabot, arkansas

I would buy this product Again and Again

"Great product Looks like the real thing"

Marc P | Sherbrooke Quebec Canada

Wow, what a difference

"The firplace arrived ahead of schedule in perfect condition. It took more time to unpack than to install: total 5 minutes. It has added a realistic, warming glow to our old log fireplace and makes the room brighter and cozier. I don't know why we didn't get one years ago."

Tartan Express | Portland. Oregon

Exactly what we wanted!

"We put this in our existing wood burning fireplace because we could never get wood to burn hot enough in it and were tired of the mess. We are so happy with this product. The area that we have it in is an open concept living, dining, and kitchen area about 1000 sq ft area - surprisingly, it does heat up the entire area to a comfortable temperature (granted it was 50 outside, but heated our area to 75 after having windows open). We will put this to the true test as the weather gets colder. If nothing else, it provides a beautiful display in our fireplace."

Dev | Dallas, TX

LOVE it!

"This product exceeded our expectations. We live in an old set of quarters on an Army base. There are several non-working fireplaces in our home and this has totally enhanced the ambiance of the living room and made our home so much more cozy!I flip it on in the morning and enjoy my coffee and some quiet time before my day gets going. Finally a totally uncomplicated remote! It also looks great at night. Would love to get another for our bedroom!"

Enjoying life's little pleasures | New York

love it

"creates a very romantic mood in a room!"

red | blue bell

surprised and happy

"After reviewing available fire p[aces on the internet and at local stores we are more than satisfied with our purchase of the Dimplex 23ins. We chose it on the basis of its realistic log fire and were wowed by its amazing effect when we received it Thanks JPaterson"

Jim | Oakville Ont Canada

I'm totally pleased with my fireplace

"In low light, in the evening, the logs and fire are totally believable. In the afternoon, the light from the windows reflects on the LED glass which destroys the illusion."

Phil | Glenview

Very realistic

"It would be neat to have a sound option with the occasional crackle like a real fire"

Just a guy and a gal | Victoria, BC

I Love It!

"We were looking for an affordable, easy way to use our smokey fireplace again and this is just perfect! I use it every night, I love to just stare at it! The mirror behind the logs gives it an unexpected depth that is mesmerizing! I only wish we had discovered it sooner!"

-Cathy | Geneva, FL

Very pleased with this product

"Combine the fire with crackling fire sounds (easily found on internet). Put sounds on my iPod, then play through speakers near fireplace. Just like the real thing only easier and cheaper!"

Bruce | British Columbia, Canada

Just alright.

"I was told Dimplex had the most realistic flame, so I was a little disappointed in the flame. Also the heat settings are only on the insert itself not on the remote."

Noreen | Portage la Prairie, Mb

Very Satisfied!

"Very quick delivery, read the manual, easy to install and use. We had a Propain ventless, got tired of the smell, we like this one for the visual effect, great!"

Dave the Glider Guy | Columbus, Ohio

Excellance in Advertising

"Inserted in a woodburning fireplace, use for a relaxing atmosphere. It is beautiful I am very pleased with appearance and function. Remote works very well It was very well packaged and arrived as scheduled."

Paw Paw Butch | Luling, La

Excellent product

"This unit replaces a propane setup we had installed in an original wood burning fireplace, neither of which proved satisfactory or economical and were a mess to keep clean. Now we have a very realistic "fire" going at a flip of a switch with no muss or fuss. We love it!!!"

Dick Goodman | Sun City West, AZ

awesome fireplace

"Just opened the box and placed it in our unused fireplace. Can't believe how realistic it looks! It almost seems to "crackle". We live in Alabama so might not need the heater, Thrilled with the look and workmanship. Received it just 3 days after ordering! Expect many friends to order one also and can't wait to hang our stockings on the mantle!"

travellady | fairhope Al

very pleased with unit,an the shipping .

"it looks great, easy to set up."

billy | swansboro n.c.

what was promised was delivered

"we had an existing wood burning fireplace which has not been used in years due to smoke and mess. this unit fit perfectly inside and looks great. the glowing logs look natural. and i like the hand carved logs. it gives the room ambiance, especially with the lights turned off. it gives off heat. haven't used it enough to see how much it warms the room up."

gail | bloomington, mn

Highly recomemed.

"Gives a cozy feeling when weather is dreary. Was easy to set up and delivery was just three days. Nothing really negitive about the insert."

Santa | Luling, La.

Perfect Solution

"We purchased the Dimplex 23" Deluxe Electric Fireplace LED Logset for a condo we are renting out. We wanted to convert an existing wood-burning fireplace with an electric insert to preserve the ambiance of an operating fireplace while eliminating the mess and safety risks associated with natural combustion. Gas was not an option for us because the condo building has no gas service. Our biggest concerns related to how realistic the flame might appear. The on-line videos were not very helpful in answering such questions. Ultimately we decided to trust in the fact that almost all the on-line feedback we read on realistic flame performance was positive. We are delighted to report that the flame is a winner - very nice. The widely described minimal heating attributes of this unit are not a problem for us as the condo's electric heating system is more than capable of handling this task. The coziness, appearance and safety factors were what we were trying to address and for these purposes, this product is a Perfect Solution."

9trees | Chapel Hill, NC

Dimplex 23" deluxe electric fireplace

"Installed this in a rental house since it was a safe way to avoid problems with a renter using a wood burning fireplace. With a screen in front the fireplace looks great - puts out some heat and is an effective alternative."

Betty | Manzanita OR

Great look!

"We enclosed our carport for my husband to have a "man cave". I decided to add this to the room as I have always wanted a fireplace but would have never built one in the existing part of the house and not crazy about the smell of burned wood. So I shopped for electric fireplaces...and shopped...and shopped and always came back to this set of logs. I am building a custom fireplace and firebox for the electric logs to sit in. The firebox is going to be 20'' deep so I can move the logs in or out to position it correctly to give it more depth and a natural look of logs. As the construction is not quite finished nor is it winter time for me to try the heat, I can only comment on what I know thus far...shipping was supper fast, and I was very pleased with the look of the flames and logs. There is one spot at the bottom of the logs that you can see the reflection of the light that I don't like and you can only see it when you are standing above the logs but stuck a piece of paper towel in the crack and it hid it well. Since there is no heat in that area, it should be fine. Overall, at this point, very happy with my purchase! Can't wait for others to see it when it is sitting in the new mantel!"

cheapasallgetout | Quitman, La.




I am very happy with the product.

"The product gives a warm, cozy glow to the living room. It's very realistic without the mess. Product was delivered in a timely manner."

Phyllis the golfer | Massapequa ,NY

I prefer older type logs to the LED logs

"I much prefer the older type, larger logs, to the ceramic LED logs like these. These logs have too much light colored effect on the background mirror and looks unatural, especially when not in the "on" position. After having the older type Dimplex logs in another fireplace, I was disappointed with the effects of these logs. They still look fairly realistic -- Just not as good as my other logs. Now you have the whole truth!!"

Sock Knitter | Stoneville, NC

Looks great

"fast delivery and easy to set up"

Property Manager | Salem, OR

Excellent insert

"I bought one to place in an old fireplace in my den. The house is over 100 yrs old, renovated in the 1950s and natural gas space heaters were placed in the fireplaces. Old, unsightly and useless I replaced the space heater with the insert and used the original fireplace trim. It adds extra heat to the high ceilinged den when it's cold out and looks great all the time. I liked it so well I have installed one in two other rooms as well. I am ordinarily hard to please but these inserts look and function even better than described on the web page."

Todd | St. Albans, WV

I would buy it again

"It would work better if the heat would blow from the bottom rather than the top. Reason: the vents are blocked by the brick trim at the top portion of the fire opening."

Peggy | Leavenworth, KS

Great product!

"We bought this product to finish off an old (blocked) basement fireplace and add heat to the space which is now being used as an office. Works great!"

Shereagle | Three Rivers, MI

Perfect for our needs!

"We replaced our gas logs with this product. This gives off a nice flame and moderate heat which is enough for our small room. It is so much better than the odor of gas logs and there is no nasty residue! We are very pleased with this product!"

Jan | Fort Wayne, IN

Very Nice!

"Very good value. Timely shipping. All in all a good purchase."

Ontario Jim | Prescott Ontario

Works and looks better than advertised

"Decoratine fireplace"

Bob | Philadelphia, PA

Warms Your Heart

"In CA we have a lot of Spare-the-Air days when no burning is allowed, not even in fireplaces. Gas is not an option in our area. The Dimplex unit gives me the cozy-around-the-fire feeling I love whenever I want it, while still "sparing the air.""

Hearth Lover | Walnut Creek,CA

Surpassed our expectations

"We replaced a set of gas logs with the electric insert and we are delighted with the look and the performance. I would definitely tell others to buy this. In fact we already have encouraged a couple of people to look into the electric insert."

Grandpa G | Griffin, Georgia

Great value & flame is realistic,

"Quick service and delivery."

Trish | Winnipeg, Canada

Installation ease

"The insert fits into existing wood-burning fireplace in an older building."

ausangate | Calgary, Alberta, Canada

The Best Ever!!!

"We have owned propane, natural fire places but this one is far better than any we have had in the past, its clean, lovey to look at, provides clean gentle heat without blowing air, quiet and the service from ordering to out of the box into our fireplace was simple and fast. We love it, our friends are amazed and remark how realistic it is also."

tobascokat | durant, ok

Excellent product - very easy to install

"Provides wonderful heating to our family room."

Poppi | West Chester PA

exactly what i wanted

"install was easy and the look fills that black hole and makes me happy. wood burning is messy and copper piping for natural gas is pricey. this is perfect for us down here in florida."

gramma di | jacksonville florida

Almost a real fire

"Looks like a real fire, don't expect it to heat a large room on its own. It will add a little heat to help your regular heating system."

woodsbyron | St Louis MO

Good Deal

"We decided we didn't want to build fires anymore, but our livingroom is upstairs so running a gas line would have been expensive and unsightly. The electrician recommended electric. We are having an outlet installed in the back of the fireplace right now. I believe that it will serve our needs well."

GranPam | Hayward, CA

We purchased one more!

"We already have a DF12310 Fireplace... Our Daughter came over to our house and liked it so much that we ordered another one and gave it to her... She just loves it and enjoyes the realistic look and the heating feature. Incidently, our neighbor come over and though it was a gas fire.... the flames looked so real."

Divad | Alameda CA

Simplex 23" Deluxe Electric Fireplace

"Removed fireplace insert in a 1917 house and this is just great - no wood to "mess" with. It is so quiet and the heat is just enough. Ordered on a Saturday night and received on the following Wednesday."

Anne | Blanco, Texas

"Love It!"

"We're very pleased with our firplace insert! We haven't used our fireplace for many years because of the mess, the smoke, and the work involved with woodcutting. Now with one click of the remote, our fireplace is once again a beautiful focal point of our living room! We highly recommend this product!"

Alan | Washington, IN

Great product

"Arrived fast, easy to set up. Warms my kitchen up nice. Waiting for electric.bill to.see if 10 cents a day pans out. Highly reccomend."

Atlas 50 | Rhode Island

Great for Double Sided Fireplaces

"We put 2 back to back in our old wood burning fireplace between Master bedroom and bath, the excellent realistic flame and good heat are perfect for anyone with a double sided fireplace. In fact some friends who saw it are buying 2 from you for a fireplace between their dinning room and living room. We live in an area where wood burning is prohibited so these units allow you to reuse your old Fireplaces without the expense of a gas stove which was quoted at $3,000.00."

Wes | Clovis, CA, middle of central valley

We love it!

"We're glad to be using our fireplace again and we often forget it's not real (my husband has caught himself throwing a piece of paper into it to "burn" it)! No more smoke coming into our living room, worries about smoke effects on our pets, storing wood, getting rid of ashes, etc. The fireplace insert is a cozy focal point in our living room, and a stress-reliever after a long day. Only thing that might improve it would be if the frame were gray instead of black and would therefore blend in better with the surrounding fireplace--from close up you can distinctly see the frame; but it's really great from a bit of distance and looks quite real."

Judy | Arlington, MA

Perfect for our needs!

"We wanted a realistic fireplace insert that would fit into our townhouse fireplace. The Dimplex product immediately emerged at the top of our internet shopping list, and we opted for the Deluxe model because we wanted the LED flickering lights in the logs. We did some careful measuring and made a cardboard template to be sure that the 23" model would fit. After we placed the order, we received email instructions about its shipment. It arrived 3-4 days later, in perfect condition; and it was easy to install. We've been enjoying its realistic flame and quietness as we watch TV in that room. It has contributed a lot to the appearance and comfort of that space. Don't spend any more time searching. Just buy this one!"

Pat | Columbia, MD

Very Realistic!

"I love the fireplace. The only reason I didn't give a 5 star rating was because it does not have but one fan speed which I think would help in providing more heat to the room."

Honeypot | Macon, GA

fireplace insert

"i am so pleased with the fireplace insert. it was very easy to set up - only took a few minutes. i have placed the insert into an existing large wood burning fireplace; i was concerned that the fireplace insert would be too small for the space but it looks great. i have a large living room with cathedral ceiling and a wall of single pane french windows which makes the room cold during winter. the insert heats the room very well. i am very pleased with my purchase."

sarah | brandon, mississippi

Great ambiance

"I placed it into my existing wood burning fireplace. It looks rather real and love the heat it provides. It's a little bit noisey when running the heater, but overall, I really am pleased with this purchase."

Sandi | Austin, TX

We couldn't be more pleased!

"This is our second dimplex fireplace insert. We love it and so do our grandchildren who spend a lot of time in the family room. This newer model looks more realistic. We are looking at the crackle box so it sounds realistic too."

Mary's sister | Crofton, MD

Just love our new fireplace insert!

"We easily installed the fireplace insert in our condo. We were amazed at how easy it was to install. As I was sitting on the sofa admiring the new insert I couldn't believe my eyes. The embers were changing color. They went from dark to glowing and back. I had to get up and get a closer look! The LED lights made it look so real! Friends came over and actually asked if it was a real fire!"

Sweet Syl | Macomb, Michigan

Very Realistic!

"We were pleasently surprised at how realistic the flames were and the ease of installation."

Princess | Manassas, VA

Solution for Double sided fireplace

"We used 2 back to Back in a double sided fireplace between our Master bedroom and bathroom. Heats both very quickly and at a FAR cheaper cost than Propane ! or $400.00 per cord wood Great solution for anyone with a double sided fireplace."

Wes | Central California

Dimplex insert

"Really is helping to heat the family room. Low cost energy. Do wish it would give off more heat when temps go really low. The flames are so much like the gas fireplaces that I hVe seen."

Al | Cincinnati, Ohio

I like it!

"I really like the fireplace. I bought it only for its decorative,realistic fire, and it didn't disappoint! I found that it really doesn't give enough heat to notice, but that's fine with me because I just bought it to look pretty."

pt | Texas

Very Realistic

"I bought this insert for my parents, both in their 80s. They have a wood burning fireplace that they no longer are able to handle and they missed having the atmosphere of having a fire in the fireplace. They can't be more thrilled with this unit. It is so easy for them to use. They love the appearance and the heat it generates. I haven't seen them so excited about anything like this in a long, long time."

Claire | Nashville, TN


"Works great as advertised!"

frankford | Patterson, Calif.


"Delivery was quick and on time. We love our fire place. Replaced wood burning with this. It has a fantastic flame and looks so real. We are extremely happy with the product, and the delivery...."

Charles, the retired lawman | Coeur d Alene, Id.

No regrets!! Love it!!!

"I received this unit in only two days! It's flames are very realistic looking! It takes a little while to heat up the room but it eventually takes the chill out. I love the fact that I can use this in July without the heat! I just love everything about this unit! Glad I ordered it!!"

Dee | Atlantic, Iowa

It has faked out everyone!

"Timely delivery."

Jimmy 2 times | Salem, MA




Simple and attractive

"We re-faced an old, brick wood burning fireplace with stone. The Dimplex 23"Deluxe insert worked perfectly in our old firebox. It's clean and providers instant ambiance to the room. We like it."

Jj | Nebraska

Great Product Ever...

"This is the Best ever. There is a no Burn in my City at any time. Best Investment ever. Keeps the Living room ever so warm. Lots of Compliments from our friends. There is nothing We can say that are negative. I have C.O.P.D. and man this is Great...No Fumes, No Mess..Heat is Perfect. Friends thought I had a Gas Fireplace. In 15min. had it up and running...Thank You Again. Delivery time was Great.... Right to my Front Door....Thank You again....And good health to all...."

Bob | Daly City, Ca

Just what we needed

"Adds ambience to the room Friends comment on how real it looks Completes the look of the fireplace without the ashes"

Cindy35 | Texas

look before you leap

"It is easy to operate"

sher | Midland ga

Absolutely Beautiful!

"I researched this type of product on line and found this one after reading several reviews. I ordered it after measuring and the whole thing took less than a week. I was amazed and so happy that I laid on the carpet in front of the fireplace just mesmerized as it felt and looked so cozy and warm. During the holidays, it received numerous comments and compliments. I am a very satisified customer."

susan | kansas

Great product, great service!

"I bought this fireplace insert as a Christmas present for my parents who have a beautiful wood burning fireplace which they never use. Their livingroom was often cold too, so it seemed like the perfect solution. The insert fits perfectly in their fireplace and looks great. It was as easy to install as the website promised. The only thing missing is the sound of the crackling fire, but there is no mess to clean up afterwards and no risk of a chimney fire with the electric insert. My parents were thrilled with their gift and I was very happy that it was so realistic looking and not cheesy. 100% satisfied with the selection of this product"

Sam | Winnipeg, Manitoba, Canada

Pop it in, Plug it in and Enjoy!

"I converted my gas logs for electric. My electric fireplace is so much nicer, there is no funny smell from the gas."

Sandi | Lexington, SC

Meets my expectations

"Set this up in the family room. Was tired of carrying in firewood for the ocassional mood setting flame. This unit was ready right out of the box, plugged it in and worked perfectly. Our guests thought it was a real fire."

Satisfied in CT | Connecticut

What a Fire!

"I and my whole family love this fireplace. It makes the room feel cozy and warm."

Carl | Houston, Texas

A good looking fireplace.

"It looks like a real fire place. It would probably add more heat to the room if the heat came out of the bottom"

Russ | Tucson, AZ


"I use this in a large woodburning fireplace and I have enjoyed it very much. I wanted the ambience of the real fire without the work."


Deluxe Fireplace Insert

"We use it for the warm cozy feeling of a fire."

Duck | Marietta Ohio

Very realistic. I made a good choice!

"Quick delivery and set-up. My fireplace had no damper to close so I had to seal off the flue. The electric log is set in an existing fireplace of a large living room (early 1920's style) so the heat factor is not overly effective; however, the the ambiance is great, flame realistic, and the embers even glow at varying degrees of brilliance."

Del | Ritzville, WA


"We have been shopping for months for an electric insert to install in our wood burning fireplace. After viewing the demo video, we purchased the unit. We couldn't be happier. The flame is very realistic and the glowing logs make it seem even more realistic. Soon after the purchase we ordered the screen kit and the crackler sound box. Now our living room is complete. I can't get over how close to real this is. With the crackling sounds of a fire and the realistic flame you too will be mesmerized."

John G. | Sidney, NY

ove, love love

"My husband said it was the purchase I ever made. He turns it on every night"

bear hug | warren, mi

Love it already!

"I was so impressed with the design of the logs! Having grown up with a real wood fire place I had very high expectations and they were all met! Neat, clean, warm... and the second it's turned on - it makes you want to cuddle up with someone you love!"

porshesplace | cleveland ohio

Looks great, works great!

"It looks great my wife sits and stares for hours, we live in Florida so waiting for some colder weather to use the heater but tested it and will be fine."

Gary | Florida

Fantastic product!

"This fireplace is amazingly realistic looking for an electric fireplace. The "flames" really are great. The fireplace was easy to set to working in less than 20 minutes. The heat source is nice, though not quite as warm as I'd hoped. I am very please with this product and would recommend without hesitation."

Jnewski | Chicago, Illinois

One of Our Best Purchases Ever

"We took the grate out of our real woodburning fireplace and just set the Dimplex in and ran the cord out and plugged it in to an surge protector close by. We had purchased a product to cover the cord, but returned it because the cord doesn't even show--just put a pot plant in front of it. The fire is so beautiful that everyone who comes in doesn't know we are not really burning wood except for the smell and soot(which with my COPD I don't really need) and no one knows it isn't real unless we tell them. The most wonderful part is the ease of use. Just turn it off and on with the remote and it's done. We have our glass fireplace doors partially shut to the edge of the firebox and we pull our black mesh screen closed and that really makes it look even more real. One thing I was worred about when ordering and knowing that we would be plugging the cord outside of the fireplace,was that the cord would not fit under the glass door without pinching it. It lays flat and we have no problem as there is ample room for the cord and even shutting and opening the glass door doesn't bother it or mash it. I had one minor question after we received it and Leah, as always, gave great satisfaction."

Honey the Decorator | Victoria, Tx

Good product works grate

"We use the fireplace insert more for decoration but does take a chill of the large room, so far everything is good. The fire and logs looks realistic, I would recommend this product for anyone that want to bring new life to a non functional fireplace or functional fireplace that you done want the mess . Very easy to set up, set it in the fireplace and plug it in."

Hook | Denver Colo

Excellent product and service

"I built a fireplace around the log insert. I know this seems backwards, but it worked out perfectly! The log insert was reasonable price and very realistic flame. The service was top notch and the unit arrived in a couple days in perfect condition. I would highly recommend Electric fireplace direct."

Patrick J | Tampa FL

Wow !

"My Grandson removed the fireplace from the box and within a few minutes had it installed. We had some of our family visiting us at the time.. They were all impressed at the natural look of the logs and flame was I ! I could not see any repeats of the flame effect... How is this done ........ Great Product...."

Divad | Alameda CA

OUTSTANDING! Fools everyone!

"Wonderful product-arrived timely and all in one piece. Had to modify my fireplace opening(heatalator installed) because of heighth of insert. Removed front 4" piece of heatalator and it fit right in. I got the deluxe model and paid extra for the led option and i'm glad I did. The flame and red coals are so realistic they fool everyone! The heating is fantastic, the room temp raised 5 degrees in a couple hours and had to turn it to low setting. My den is about 18X22 with a high cathederal ceiling and it is the answer. I called on Sat. morning for extra info on product and the lady I talked to was cheerful, helpful and professional."

chopper jim | norman, ok 73071

Great Product

"We replaced a gas unit with this electric in our office board room. It fit in beautifully. We all really enjoy taking our coffee break around this fireplace. I am really happy with how quiet the fan for the heater is. The heat is not hot but definitely warms the room nicely."

vwillems | La Salle, MB


"Easy Setup Very realistic flame!!"

Catman | Massachusetts




great product at a great cost

"we love it put out good heat, looks great, verry happy."

dick the shooter | Kokomo Indiana

It's as good as advertised.


Brent | Layton, Utah

We just love it!

"We really like it. Our fireplace was set up for burning wood. We did not want that and I fould this electric fireplace on line. Our neighbor saw and went home and ordered one for place."

Gary | Coralville, Iowa

Unbelieveably Awesome!

"All the benefits of a real fire with NONE of the hassle!!!!!"

JR | Orlando, Florida

simply to say,it's a good product

"We brought it for our exitising fireplace and the product description was correct.Realistic flame, very easy setup,and it does give you some heat. Overall we are very please with the product."

retire dave | Ste. Genevieve,mo.

Extremely Happy!!!

"Love glad that I made the purchase."

sherry | New Port Richey, FL

Great visual and heat

"We use our fireplace in our three season room. It gives the room an warm atmosphere with the addition of giving off some heat. We really like the use of a mirror to get a 3D fire effect. We installed the unit into an old metal Acorn style fireplace that has been in storage for many years. The base of the fireplace was cutout to match the base of this unit. My pictures does not do it any justice"

GoWing | Edmonton, AB, Canada

Better than I had hoped for

"It came sooner than I expected. Package was in perfect condition. Opened the box, read the instructions. Took out of the box, set the pads to the height I wanted, set in place, plugged in and that was it. It is even better than I had expected."

George | Longview Washington

best buy in years

"The best buy I have made in years we love it"

royce | Austin Texas

Love it!!!

"I wanted a fireplace insert because I got tired of poking the wood fire every five minutes. I didn't do much research but googled electric inserts and found this website and read the reviews for this one and was impressed that it didn't have one bad review( which is pretty amazing ) I talked my husband into agreeing to try it, he loves a wood fire. He loves it more than me! Easy set up, out of the box, plug it in and you have a great looking fire. Heater is not that powerful which I expected from other reviews but it heats our large living room enough to keep the chill away. No crackle sound which was important to me so I put speakers by the insert inside the fireplace and downloaded a cracking fire sound on my iPod and put it on loop it is PERFECT! Another thing that impressed me is how you don't notice the back of the insert once it is in the fireplace, it just fades into the background. It helps the i have a mess screen in front i think. So glad it got this is amazing!"

LuvMyPugz | Newport News, VA

Great addition to a room.

"I received excellent customer service by phone. I noticed different dimensions on line vs. the pdf. adobe print out phamplet and was given great clarification."

Bunny | Clinton IA

Great Product

"The fireplace is what we wanted, it serves as a decortive piecr and provides ambiance."

Hearts apart | Massachusetts


"This product is so perfect as it looks like real logs and flames. It does not make a mess and does not create pollution in and out. I am so overwhelmed by this amazing invention. Brilliant! I am so glad we purchased it. We now have a beautiful, cozy living room for the Holidays."

Basketball champ | Menlo Park, Ca.

My Father Loves It

"My father is 88 Yrs old. He wanted to use the fire place in his house, but it is UNLINED and the danger of a fire in the flue was to great. We were thinking of a gas log but after consulting with our master plumber we decided the cost to upgrade the gas piping and possibly having to line the flue (stainless steel liner) to meet current fire codes was to high. Our plumber suggested an electic insert and so I researched them online and found the Dimplex 23" model here. After viewing the online videos we decided to try it out. As I noted on the title my father loves it. No mess, no fuss, and we don't have to worry about him tinkering around a real fire."

Bob | Marblehead, MA

Looks great in the fireplace

"I bought this for a good friend of mine who just purchased her first home that has a fireplace. It was easy to set up and looks great with the realistic flame. The heater hasn't been used yet but I did test it and I'm not sure if it will give enough heat to make a difference. It would also be nice if they included the different wattage used for the three settings."

Mark | Galesburg, IL

Wonderfully calming!

"This attractive fireplace provides heat and ambiance which is what we were looking for."

Popcorn grandpa | Lexington, KY


"It arrived in three days and it took 5 minutes to install. Unbelievable! It is so real looking I can't figure it out. There is no pattern to the flames or the wood logs. I had to turn it off to watch a football game.I was paying more attention to the fire than the game. We love it."

Steve | Kansas City, MO

Our first electric fireplace

"This was our first purchase of an electric fireplace and we could not be happier with the product. The flame and the logs look pretty real, and the heat output is more than adequate for the size of room where it's located."

Pete | Riverside, CA

sometimes I can't believe it;s not real

"I love it,love it,love it. at first I worried if the video was true to the product.then if the product would be cheezy. But when it arrived it took 2 minutes to hook up, and I love it. I have a artificial fireplace, I got my spray gun and some washoff flat paint sprayed the background black,inserted the unit added a screen and it's beautiful. I don't use it for heat, and watch it every night. Very,very,pleased."

goodman185 | buffalo ny

excellent unit

"Fireplace came very well packed and with no damage."

Mike | Ellicott City, MD

Best buy for the money

"I use this product for a fireplace insert. I previously used the gel fireplace insert which proved to be very expensive buying the cans of gel and they lasting only 3 to 4 hours for each can."

Sweetpea | NC

Very Realistic

"We liked using our fireplace, but it would always cause alot of smoke in the house, this insert is just wonderful!"

Robert | Bainbridge, GA

Dimplex LED Log set

"I suffered with my builders ventless gas fireplace for ten years, this is the best alternative ever seen. No nasty fumes and frustrating starter mechanism to tinker with. The flame looks realistic and the variable heat is great. Very happy with my investment and time spent taking out the old gas system and installing new product."

rad | nashville tn

Way Above Our Expectations

"This was the perfect anniversary gift to convert our fake stone built fireplace to what now looks like the real thing! All we now need is a fake fireplace smell and then every guest would think its the real thing!. We're very pleased."

TV Weather Guy | Cape Coral, FL

Exceeded Expectations!!

"All around good experience. Received the fireplace insert quickly. Looks great and looking forward to enjoying it for a long time and hope there is sufficient heat for the rec room."

John Boy | Salem, VA

Best Buy!!

"This was a great buy and we love it. Adds supplemental heat and it is amazing. Visitors love it."

Happy Consumer | Aurora MO

Smartest thing I ever did!

"We have had our logs for a couple of weeks now and it just doesn't seem right without having them turned on. I am still amazed at how realistic they are and everyone that sees them agrees. There is absolutely no visible repetition in the flames and the way that the logs change intensity is spot on. The money that we would have spent on gas can now be spent on better things. I can't say enuff good things about the logs or the service. Installation was breeze."

All but the Marshmallows | Hampstead, North Carolina

I would recommend this insert to anyone.

"I was a bit nervous before I set up the insert. After setting up the insert, I was so pleased that it looked so realistic. I am very pleased with the outcome."

Fire watcher | Gadsden, AL

Great choice!

"Purchased the insert as we didn't use the wood fireplace anymore. Got it set up in 5 minutes. Friends stopped by and thought we had a fire going in the fireplace. Flames look as real as it gets."

Rick | New Brunswick, Canada

would like more functions on the remote

"i had a wood burning fireplace that i did not use anymore. this is a nice alernative. I just wish I could control the heat with the remote"

kenny | kenner la.

The best of both (beauty without mess)

"All aspects of our purchase went off "tikety Boo", and we are enjoying our Dimplex fireplace insert. Up and running just minutes after unpacking and inspecting. Most realistic fire without the expense or mess of installation real fireplace,and its moveable!!!"

Fred Smith ? | Calgary, AB

Absolutely Great!!!!!

"Perfect for replacing gas logs. Without them turned on,the room seems cold. My dog curls up right in front of them. I can't say enough good about these logs. I don't do reviews!!!"

Happy Camper | Hampstead, North Carolina


"Ordered this fireplace log set on Monday night & received it on Thursday in perfect condition. Love the "homey" feeling it gives to our great room. We put it in an existing wood burning fireplace. NO MESS--NO WORRY!! Love it--am thinking of purchasing another one for the downstairs fireplace. WONDERFUL BIRTHDAY PRESENT!! Happy Birthday to me"

Happy Camper | Lee's Summit, Missouri

Very realistic, pretty simple install.

"Very realistic, pretty easy to install but I had to modify the wood burning insert to accomadate the height of the unit and to get 110V into the firebox so you don't have cords showing. I only wish it were WIDER and a littler shorter. Otherwise we really like it! There is NO time of year here where having a wood or gas fireplace makes sense - now the fireplace DOES something!"

RingTheWingers | Sarasota, FL

Good product and great customer service

"We have not used our wood-burning traditional fireplace for many years and now this electric insert looks great and works well, with throwing heat too. We like it."

JP | Ellicott City, MD

Love that Fireplace!

"We took out our Vent Free Gas Fireplace log set and replaced it with this Electric Fireplace. So easy to install. Now we have a "fire" every night and I don't see those $$$ bills going up in flames anymore. The only thing I would change is that I wish it was bigger to fill up the opening. We have not tried the "heating" element so can't give a review of that."

Paintbrush | Atlanta Ga

Looks very real

"Makes room look cozy and warm just like a real fire would."

Lucky | Mineral Wells TX.

Dimplex 23"

"I had seen this type of fireplace in other settings and thought that it would look good enough to give the impression of a fire. It did not. Maybe just this particular model but nothing about it looked anything close to realistic. Perhaps another model would be better. The fireplaces also recommend their own committed outlet. I didn't have that or realize it was required so be sure you have that worked out. For the price, I really expected more"

Moe | Pennsylvania

Love this fireplace!

"Another great Dimplex electric fireplace from Fireplaces Direct! This product arrived in 2 days, installed in 15 minutes and provides a realistic flame and supplemental heat source. I can't recommend this product enough and am considering ordering a second unit for a basement fireplace - don't bother installing gas logs when you can have a realistic flame which offers supplemental heat at a fraction of the cost!"

BrownEyes | New York

Simply Amazing!!!!

"Right out of the box this fireplace is a dream. This is my second one. I purchased the first for the living room and was so amazed that I bought a second one for the family room. I have had so many people come in and stand in front of the fireplace thinking its real. It was very easy to set up...just plug it in. Our family has allergies and burning wood only made them worse and dried out the air. This is perfect. Looks like you have a real fire without the drawbacks. I love this thing."

ArleyC | Decatur, AL

Beautiful realistic fire

"Great fireplace!! Very beautiful! Gas logs were too complicated. This is great! Hit the button and boom-great flames, adds great ambience to the room. Wonderful purchase!!!"

Maria the Swimmer | Illinois

The "WOW" Factor !!!

"I took a lot of time with researching, and all roads pointed to the Dimplex as the Top of the Line. No disappointments here. This purchase was for my living room, and I'm now trying to figure out which Dimplex will work best on my porch area. Trust me, you can't go wrong with this model, its a winner...."

Don | Virginia Beach, VA

"It Looks So Real"

"Looks Great realy makes the room day or night."

Buckshot | Freeport, Florida

I love my new fireplace. I looks real.

"Looks real and gives off enough heay for my 20x15 foot room."

Rosey | Ama, La.

Excellent Purchase

"I read all of the reviews of electric inserts and bought this more expensive model and am very glad I did. Easy to install. Altho I would not say that the flame and logs look REAL, I would say that they look like a gas log fire - which is quite an accomplishment for an electric fire. I like the pulsating logs - nice touch. The heater could sure be improved upon -- the heat comes from the TOP of the unit and I think most of it is heating the inside of the fireplace. I didn't buy the unit for heat and read the poor reviews of it's capacity for heating a room so I am not disappointed. All in all ---- great product!"

PJ | Northbrook, Illinois

Great purchase

"Everone entering our home has commented on how beautiful and realistic the insert is. Many are amazed when they are told it is electric."

Bill and Lynna | Northen Virginia

Couldn't Be More Pleased

"I surfed the net for a few hours looking at every insert I could find. The reviews I read on this unit gave me the courage to purchase it. I have never been a fan of electric inserts, but just got tired of the hassles of wood and gas was unavailable. I purchased the unit, got it in 4 days, nothing hard about the install. The flame looks so real, has 2 heat settings, and even at the full 1500 watts, I can't hear the blower from 10 feet away. The remote control makes it so convienent to turn off and on. My wife and I forget it is electric most of the time. Definetly worth getting the deluxe version, it does look real without question. For once I feel like I did GOOD buying something sight unseen."

Jonesie | Hillsboro, OH

We love it!

"We love it! it is exactly as described, and we received the insert in a timely manner, unpacked it, and set the insert in our existing wood burning fireplace, plugged it in, and Awesome! Our neighbors have an electric insert, and we liked the idea. We researched several sites, and ultimately decided on the Dimplex 23" Deluxe! It is perfect for us!"

Nana | Arizona

Love this fireplace!

"Really enjoying this fireplace. Appearance is very realistic and it gives off just enough heat to take the edge off a chilly Southern fall evening."

SCGal | Hilton Head Island, SC

Great Product

"I remember the inserts from when I was young so I really could not see using one. However, my fireplace was really not being used at all and thought this would be a great additional heat source and decoration for low cost. I am very surprised at how much I like this. My son walked in the first night it was on and said.. "whoa, when did you have the fireplace fixed". It looks pretty real and I am really enjoying it."

JolieMac | Toronto, Ontario

Seeing is believing

"Product was exactly what we wanted."

Tim | Blaine Wa.

Dog Gobi warms up to Dimplex

"A lovely, birthday gift to need to lug cumbersome wood up stairs, nice ambience to the room and a bit more heat on a cold winter evening. My dogs seem to be enjoying the cozy atmosphere it affords."

Sandy | Pittsburgh, PA

wow, just wow.

"Way beyond my expectations. The product on-line vids are great, but still do not do this product justice. Owned for a month and I'm still captivated how realistic this is. Perfect for what I wanted. Highly recommend."

jaybird | South Carolina

Perfect warmup

"Placed product inside fireplace - no more messy logs or ashes to clean. Gives house a welcoming warm look and feel. Room warmed 2-3 degrees after 1/2 hour. Product is fairly realistic. Would like something with higher BTU's."

Susann | Mount Laurel, NJ

a great electric fire place

"prompt delivery."

ron | ash ky

Very satisfied with this product.

"Purchased this unit for the living room to replace gas log set. Have found this unit to be very satisfactory with regard to its appearance (realistic flame). Easy to install and affordable."

RDP | Redford, Michigan


"Mesmerizing, realistic flame and the added warmth without the hassle of hauling in wood make this a wonderful alternative for our wood burning fireplace."

Ginger K | McComb, MS

Great results!

"Super. Rebuilt our old fireplace and sealed off the chimney. Built new mantel and inserted the Dimplex fireplace insert logset and voila. Have had nothing but rave reviews from everyone entering the house. Many have been fooled, first thinking it is a real fire."

Jacques | Saskatchewan

A great finishing touch!

"We recently undertook renovating our very, very dated living room. Since we already have a gas fireplace in the basement, we decided to get an electric insert for our wood-burning unit in the living room. We are very pleased with this product. The logs and flame are realistic and it has really tied the room together."

RolPop | North Bay Ontario

Very pleased with DFT12310

"Nothing is "perfect" but this comes close. I shopped around a lot and decided that the Dimplex was the best-appearing electric insert. Takes 5 minutes to get it operational. Very happy with this purchase. Thanks."

Casey | Crystal River, Florida

The romance is back without any work!

"I love this, use it every morning and evening. In Florida, you don't really need a big heat source, but it is great to have a fire in the fireplace. I love it and would buy it again in a heartbeat."

DP | Niceville, FL

Just as described

"Easy to install, works great"

hwp | Williamsburg Iowa

Totally satisfied!

"It fits into our existing fireplace perfectly, and provides the ambiance and atmosphere of our previous woodburning one WITHOUT the smoke, kindling, or tending that was necessary previously! The heaters provide an adequate amount of heat for the room. Very cozy!!"

Don | Sterling, VA

I would buy this Item once more

"I use this Item as supplemental heat I just have to wait till it gets a little colder at night to see how good the heater works so fare so good I do enjoy it."

Dave | Tonawanda New Youk

Satisfied with our fireplace insert.

"Satisfied with our electric fireplace insert. It looks so realistic."

Lou | Harrisonburg, VA

Love it!!

"We looked at several different kinds of fireplace insert and decided on the Dimplex Deluxe and are very glad we did. Once we ordered the insert, it came in less than a week, took less then 15 minutes to remove from the box and install. It is exactly what we wanted. No more messy wood fires, but has the look and feel of a small fire. It takes the chill off the room in a matter of a few minutes or if you only want the look, you can get that too. Now we can have a fire burning all year long. I would definitely recommend this product to others."

P Haney | Vancouver Wa

Doc and I Love our new fireplace insert.

"we use our firelogs in our family room fireplace and we love it."


Why did we wait so long?

"We got the electric fireplace insert because tall trees outside our chimney negated the use of our wood-burning fireplace. We still get the ambiance of a "real" fireplace without any hastle to get it started. Don't mind not having the crackle or smell of real fire or the worry about hot coals. Able to get rid of fireplace tools and wood holder - no more cleanup. Easy set-up right out of box. Saw one at a friend's house, and started internet search since it's a seasonal purchase at local retailers. We really like it. Clean, mesmerizing. No fuss, no mess, and can enjoy even during summer."

Murphsandy | Santee, CA

A Perfect Solution!

"This fireplace is the best! It is totally realistic and sets a wonderful scene in our living room. This is the second Dimplex 23" that we have purchased. We have one in our condo in CT and just bought a second one for our condo in NH. When friends visit, we revel in their compliments on our recent purchase - and always ask for the Dimplex web site. This product is just perfect for our needs. We haven't needed the heating element of the unit. We are so happy with your product!!"

MjP | Connecticut


"Using in a rental townhouse as we did not want tenants to use the fireplace. Sure prospective renters will love the logs. We will be ordering some for our own home."

Sandye | Summerville, SC

Just what I was looking for!

"I wanted a "fire" I could use in the summer for atmosphere without heat. This is perfect. It's not as realistic as gas, but with gas you can't have flame without heat. I wish it came in a wider version, but I filled the gap on the sides by closing the screen part way. I also like the fact that it's not a permanent commitment... if I decide to burn wood in the fireplace, I can just lift the insert out."

Happy Camper | Columbia, MO

Love the product, better than expected

"No mess and no maintenance instant heat source. Great conversation piece. I would recommend to friends."

Southern Granny | Louisiana

Dreaming of white winters in Hawaii

"We enjoy wonderful weather in Hawaii and have little use for a warm fireplace. Yet we long for the comfort, coziness and enchantment of a fire in our fireplace. An electric artificial fireplace is perfect for our needs.We wanted one that looked real and authentic, and this was it. No black soot ruining the carpet and furniture. No costly piles of wood and no constantly feeding the fire. Best of all, we can have it on at all times of the year. We can have the flames without the heat. We miss, however, the smell of the burning wood, the crackles and the variation of the glow from a real wood fire. But all in all we are happy with our fire. Thank you."

Slywilly | Hawaii

No Cleanup

"it seems every time we wanted to enjoy our fireplace it was a "No Burn Day" this allows us the pleasure of taking the chill out of the the room and and no clean up..."

Kris | Mesa, Arizona

Good product

"Bought from[...] I had trouble with the trim kit mounting to the bottom of the fireplace insert. I ended up drilling the trim kit and screw mounting the trim kit directly to the wall, which worked great. It looks good. Realistic flame. Overall happy with the product. Just bought for the looks not the heat. Installed in outdoor patio."

Fake Flamer | Memphis, TN

Love this Fireplace!

"Every time I look at it I am amazed at how real it looks. Even set on low heat it does well for heating the room. This was an excellent alternative to the expensive repairs of our fireplace. Thanks!!"

Scot with one T | Fort Wayne, IN

Quite Satisfied, One Surprise

"We used this Dimplex to replace a non-vented gas fireplace with artificial log set--didn't like the smell. Pleased with the appearance, actually more warmth than we expected, fan noise is not bad. Surprised by the mirrored surface behind the log set. Somewhat disconcerting to see the dog, sofa or hall doorway apparently in the flames. We like it, may buy another for the guest room, and will probably gift one for the son's house. If your hesitating, buy it. It's better than we expected."

Snow country | Truckee, CA

Would definitely buy again.

"Outstanding addition to our fireplace. Looks extremely realistic. Very simple to install."

Chuck | Milwaukee, WI

Great ambiance!

"We had been on the fence about getting an insert for our fireplace. After going back and forth ab out whether or not to get gas or electric, we saw the Dimplex at a friend's house and loved it! There is no doubt that we made the right decision. Not only does this fireplace look real, it also throws off some heat AND it's completely affordable. And since the setup is so quick, we can easily remove it to build a real fire if we choose to. Great purchase! Would recommend this to anyone who wants the look and the feel and of fireplace without all the hassle!"

Mom of Two | Mansfield, MA

23 Insert

"If you have a small fireplace and want an easy insert for decorative flame this is the product for you. The insert is only 23 inches wide so it looks funny if your fireplace is much wider than that. The heat is ok as long as you sit near it. I would reccomend this product for some. [...]"

Jon S | St Petersburg FL

I would buy this product again.

"I just received my insert today and have had it going since I set it up. The set up was quick and easy. I just love to have a fire going and living in California there are several days that we are not allowed to use our fireplaces because of spare the air days. Know I can use my fireplace without having to deal with those days again. I can use my fireplace all year round which I just love that fact. The fire look so real.[...]"

Cyntress | Fairfield, CA

Dancing Flames with flickering embers

"Replace logs and messy clean up Great responsiveness[...]Reflective pane when back light needs inprovement"

CutterJ | Austin, Tx

We are impressed

"Quickly & Easily prepaired existing gas fire place for the insert to fit perfictly. Looks good!"

Snakeyes | Littleton, Co.

This thing is so clean and convenient

"It is so clean and convenient. Don't have to worry about a fire if you have to leave the house. There is no mess or smell for people with alergies. [...]"

itbordelon | Lafayette, La.

Easy to install, no hassle & appears rea

"Great for decorative appearance and guests on cool night thought that the heat came from a real log, but no mess and no fuss! We had abandoned the fireplace a decade ago, but not use the space again."

Tex | Austin-San Antonio region

Fireplace Happy

"This is a great fireplace product. We replaced a set of propane gas logs which produced a slight unpleasant odor. No smell with the electric logs. And they look as good as the gas logs did."

E.T. | Frankfort, KY

More than I expected...!!

"Very Very Realistic"

Larry S...... | Escondido, Ca.

Perfect fit.

"I wanted a quick & realistic looking fire that I could come home and turn on every evening and that's exactly what I got. My husband and I both really like it and have gotten several compliments on it from friends when they visit."

Debbie | Lexington, KY

Great Fireplace

"This fireplace is much better than the gas log one that we had. There is no bad oder from the electric fireplace like the gas logs had and it really dresses up the living room."

Mike | Murfreesboro Tn.

Great fireplace insert!

"Installed insert in a faux basement fireplace and it looks amazingly real. It also helped me avoid putting in another zone of heat just for a 12x15 room. It worked perfectly."

Steve | Massapequa N.Y.

Dimplex Deluxe 23 Insert was just right

"I had redesized the fireplace wall which is placed between two sets of French doors leading out to a deck with a fountain; also two sets of round tables, each with four chairs. It was not reasonable to have a burning fire so choosing the Delux Electric Fireplave Insert was perfect item to purchase."

Kenn | Charlotte, North Carolina

I'll probably buy one for my office too

"It fills my needs to have a realistic looking fireplace that I don't have to clean and won't pollute my air. I like having a remote so I don't have to open and close the fireplace doors. I don't care about the heat, but it is not as hot a real fireplace. It costs 3 cents an hour (approx) w/o the heat. I am very happy with it."

Dave | Detroit Michigan suburb

Great product!!!!

"I love the fireplace and the price was great."

Judi | California

I was looking for "easy" and found it.

"Installed the unit in a corner fire place that had the draw screen and glass bi-fold doors. It looks great,was easy to install and brought a new warm cozy feeling to our living room."

Rol an officer in his HOA | Quincy, FL

It's Great - But

"I use this in my living room fireplace. It looks great for the most part, but around the "flame" you can see the room reflected in the glass that hides the insides. Very disconcerting. It does produce a nice bit of heat in a somewhat cool room (3 outside walls and big windows)."

Agility Harriet | Sacramento, CA


"this beautiful fireplace definitely completed the warm ambience of the room and was so easy to install. A perfect fit !"

Bibi | Hot Springs Village, Arkansas

Looks real

"We had been looking for years to convert out zero clearance fireplace with a gas insert. All of the estimates came in > $5,000. We heard about electric inserts but never took them seriously. Ten years ago, electric fireplaces did not look real. We purchased your product and we love it. Just turn it on using the remote and it looks real; some visitors to the house thought it was real. My wife wishes it would put out more heat, but I think the amount of heat is OK for a unit that size. During bright sunny days, it is hard to see; but we use it mostly at night."

Butch | Gloucester, MA


"This is one of the best things I ever did for myself. When I turn it on, it's like it adds life to my home--beautiful, comforting, and warm. My granddaughter loves it, too. I asked her if she liked it for the heat or how nice it looks. She grinned and said, "The ambiance.":) Big word for a little girl, but true!"

Grandma | Phoenix, AZ

A cozy fire without the fuss.

"We've had it for a month, and so far we love it and our Lab, Duke, loves it too. I had done a bit of research and it was exactly as expected. We installed it in our living room fireplace that we hadn't used for years... now we can have a cozy fire with the press of a button... how great is that? We can now enjoy our fireplace all year around. With the lights down low the fire is very realistic with the pulsating embers. The heater blower is very quiet as advertised. We're very satisfied with our purchase and enjoy it every day."

Ken1940 | Benicia, CA

Great Purchase

"I use it in my living room fireplace and have found it both attractive and useful. I have not hadany problems with it and I LOVE IT."

Susan the Swimmer | Fort Worth, TX

looks real

"This fireplace looks real but you don't have to clean up after using it.Maybe if the top diverter was a little longer it would throw more heat into the room."

Harry | Philly

Very Impressed.

"We left a house with a real working fireplace. The house we are in now has a gas fireplace with no venting which we have never used. The Dimplex 23 looked great on the computer but I never thought it would look that realistic in place. I am so glad we ordered it. We feel like we have a fireplace again and we can enjoy this one year round."

Annie | Morgan City, Louisiana

Energy Cost?

"After reading customer reviews I am very interested in purchasing this unit- my only question that was not addressed was that of power usage. Has anyone seen a signaficant increase in power bill?"

Judece | Bucks County PA

SO SO REAL !!!!!!!!!!



Excellent Product

"Placed in a brick fireplace in a 1906 wood home in Avalon, CA, where it is too dangerous now to have a wood burning fireplace. Gas is also very expensive so that an electric fireplace was the perfect solution. This is the second electric fireplace insert we have bought, and both met all of our expectations!"

Puzzler | Long Beach, CA

Supplemetal Heat Excellent & Beautiful

"We use the product to supplement heat in an added family room. The heater adds desired beauty and comfort as well as the needed supplemental heat."

Comfortable Dell | White Springs, FL

Dressing up an old fireplace

"Makes old real fireplace attractive."

Greyfoxe | Peoria, IL

Wonderful addition to our home!

"A must to have on at night when we are relaxing. The realistic appearance, supplemental warmth, and soft fan noise are just great. Why would anyone want to fight with a wood-burning fire and all the mess,smell, etc.?"

Railroadpro | Mobile, AL

We are very pleased with the product

"the fire adds a warmth to the room when we turn it off the fireplace looks dreary. we never built a fire because of the hassle this is great for us."

ady | kernersville n.c.




Excellent Product

"This realistic fireplace insert is used for clean heat and ambiance. There is no mess or fireplace cleanup afterward. We live in the Northeast where the temperature is in the low teens during the day now. My wife and I have been using it all day long for the last 2 weeks and we are very happy with the look and heat it gives to our family room."

JP | Elyria, Ohio


"I use it in my living room fireplace, it looks great and does give off enough heat to supplement the central heater in my Condo. Wish it would heat up more so I can turn the heat lower, but I really love it"

Pearl | New Orleans, LA

I like my FirePlace Insert

"I recommended this Insert to my friend & gave them your web page."

Pauline | Texas

Crazy about this fireplace insert!

"I love this unit more than I thought I would! [...]Easy to set-up and the zone heating has been perfect for chilly Florida winter nights when you don't want to turn the furnace on unnecessarily."

Lin | Bradenton, FL

I would purchase again online

"Works great!!!"

None | Garden Grove, Ca

great fireplace insert

"i use it to heat my den in the basement. it keeps it nice and warm"

big buba | essex jct vt

Great investment. So real

"It looks so realistic that we will enjoy it on some of the winter nights."

Slim | New Smyrna Beach, Florida

Fabulous fireplace, Fantastic Company!

"I had questions about this insert vs. another one so I took a shot at calling.....I was greeted and treated with the utmost of respect and consideration. My questions were answered and to top it all off......The fireplace insert appeared the following day! Talk about instant gratification! All I needed was the electrician to install an outlet and I was set! Love the look and the feel and don't miss a moment of the gas log smell ( as ours was not vented!). Great option for those who love the look of flames and want the low cost to run the unit! Buy with glad I did!"

Warmer in Georgia | Canton, GA

Good Alternative

"Bought it as a gift for my mother who has a wood fireplace that was never used. This was also a much easier and safer choice for her than Gas Logs. I also put one of the Demplex LED wall fireplace units in my new home because we do not have natural gas in our area and did not want the hassle of propane tanks. We really like it and can run it off the generator for heat during power outages."

Silver | Va

Looks realistic in fireplace.

"Use for realistic look without the clean up and to take the chill out of room. Added lava rocks to front for realism."

Louise | Houston, TX

Cozy Ambience Hits Home!

"Great ambiance! So real looking and cozy! Sure beats hauling logs into the house and cleaning up the mess! Why did I wait so long to buy this?!"

Woodsy Mama | West Central Wisconsin

Nicely done!

"We replaced an ancient gas stove in our chimney with this. It looks great, we're very pleased with the aesthetics. It was super easy to install as well. It came completely assembled and slipped right into the fireplace. A lovely fit. Our only complaint is that the advertisement mentioned it could heat a 400 sq ft room. I'm not so sure about that claim. The amount of heat it generates, even on the 'high' setting, is mediocre at best. Still, overall, we bought it for the looks, and it passes with flying colors in that regard."

caraone | Victoria, BC

Essence Of A Real Fire

"I bought this mainly to make use of my original wood buring pre-fab fireplace. The firebox is not rated for use with unvented gas logs, so in order to make use other than buring wood, I chose to go with this electric log set. The flame essense is really good as is the glowing ember effect. As a heat source, it lacks a little, but it is adequate to knock off a chill or as a supplemental source to your regular heat in a particular room. A friend was over yesterday and thought I was burning a real fire until I told him different. I then pointed out how it was done with lights and a mirror, which is not very noticable at a glance or unless you are really studying it closely. Even though the mirror is noticable at certain angles, you have accept that it is necessary for the unit to create the essence of a burning fire. Overall Dimplex did an excellent job with the DF12310 electric log set."

Stan the Man | Warrior, Al


"Installed in less than 5min and began enjoying immediately. The flame is realistic, the blower virtually silent, and the fireplace provides subtle, supplemental heat to my small living room. Turned our empty/unused, wood-burning fireplace(too messy, pulls heat up the chimney) into a cozy, warm, beautiful centerpiece! We use it daily. A bit more heat output would be excellent- if you have a large room you may not feel much increase in temp-but overall I am very satisfied with our electric fireplace."

MR | Grand Rapids, MI

Very pleased with purchase!

"We were looking for something to replace our woodburning fireplace and this fit the bill. The fire is so realistic and adds just the right amount of atmosphere. There isn't a great deal of heat but that wasn't our goal. The only reason I didn't give it 5 stars was that for our firebox it could be a little larger. [...]"

Bunky | Kansas

Perfect choice!

"I love my new fireplace, it's a great addition to the living room!"

Theresa | Terre Haute IN

Should have bought this years ago

"I've had this for about a month now, and I still can't resist putting my hand inside to see if the flame is real. I'm not interested in the heat output, just the looks, and it exceeds my expectations. No more messy wood fires for me!"

merlion | ontario, canada

We Love Our Fireplace

"We bought this to use in our masonry fireplace. The purpose for buying it was to have the look of a real fire without the hassel. At first, we thought the insert would look awkward because there was too much open space all around the unit when inside the fieplace. However, once the glass doors were placed back on the firelace, that was not the case. It looks great! Heat output is minimal but we did not buy it for a heat source. Overall, we are very pleased with the unit."

William | Westerville, Ohio


"This insert was even better than described. It was so easy to install and even easier to use. Wish I would have gotten it sooner."

Marie | Clinton, MS

Why did I wait so long

"Great replacement for vent-free fireplace without much trouble. Just remove gas logs, cap & remove gas line, and plug in. Now enjoy a healthier fireplace without a vent. Buying my mother & sister one for Christmas."

Aunt Robin | Perry, GA

Very Pretty

"I liked the product but it looked better when I painted the back brick black so that the back of the insert was more difficult to see. I do wish there was an ability to have crackling sounds that could be turned off and I do wish the flames when highter. Loved the LED logs and realistic effects it gives."

Ross | New York City

Finally warm!

"Great product, this was the first Thanksgiving that we were comfortable sitting in the family room after dinner. The throws that I keep on the backs of all the seating were never even unfolded."

Joanie | Virginia

Like the real thing!

"We recently moved to Alaska and had to have a house with a fireplace. Unfortunately, the gas fireplace didn't work and the landlord didn't want us burning wood. So, we shopped around and found the Dimplex 23" Electric Fireplace Insert. It was the best decision we made. We didn't really need a supplemental heat source, it's more about the ambiance. It fit perfectly, the flames look realistic and there's no noise. What's even better is there's no mess to clean up! I would recommend this to anyone who want's the feel of a real fireplace without the hassles of cutting wood or cleaning up the ashes."

The New Alaskan | Anchorage, AK

small unit big punch

"loved the fireplace looks a little lost in my oversized fireplace but the surround i purchased along with it masks that. i have this in a 35'x12 room and it warms it exceptionally well.the unit comes ready to install not assembly at all although read the directions guys on the remote programming as i did not and was already assuming something was wrong with it. great value would recommend to anyone."

ace00dog | mass

Very realistic, great warmth,great value

"I wanted to use it for my already fireplace only one problem, it wouldn't fit.[...], it was picked up the next day."

Helen | Spring Hill, Florida

I love my fireplace.

"I sit in my easy chair and grab my remote and enjoy my warm cozy fireplace. Very pleased with my purchase."

MOMMOO | Red Oak, TX

Enjoying our electric fireplace

"We are enjoying our new fireplace logs. Not much heat, but they really do look real. Don't understand how they do it, but they do. Would recommend them highly."

Papa Lyon | Baton Rouge, LA

Extremely realistic flame and logs

"Looks great in our family room."

Ed | Aurora, CO

looks like a fire to me!

"Love the fireplace...looks real and amazingly easy to set up. I just love it .... I did expect more heat but that's really not important to me. If you get this product you will love this product and it was a much better price online than at a retail shop."

S the home improvement queen | upstate NY

Sorry I waited so long! Fantastic.

"Easy to install, easy to use, and so realistic. I can use this even when the evenings are warm in Florida. Beats carrying wood, cleaning up, and only being able to use the fireplace on cold nights. The unit fits beautifully into my open stone fireplace, and really finishes the room. I am sorry I waited so long. It is a winner."

Jack in Florida | Treasure Coast, Florida

Love It!!!

"This product is almost perfect in every way. It has a very realistic flame during the evening, although in bright sunlight it is not a dramatic. The ambience it creates is wonderful."

Aunt Merri | Tucson, AZ

Amazing is the only discription

"As soon as you push the On button, you'll say "WOW". The fireplace [...] was easily set up within minutes. We didn't add the heat because it's still warm here in Florida, but the totally realistic flames added such an aura of warmth and coziness to our Family room that we invited our neighbors over to enjoy it with us over a glass of wine. They're going to get one too. I'd recommend this to anyone without hesitation. We're very pleased, and you will be too."

Janice and Dave | Tampa, Florida

Why Did I Wait So Long

"I looked at these logs for 2 years before I purchased. Wished I had done it sooner. I moved to a house w/out a fireplace and missed it. This has given me back what I enjoyed about a real fire."

fireplace lover | Southern California

lifelike flames

"I love this insert!!! I wanted a realistic fire for my living room's wood burning fireplace without spending an arm and a leg and without using it with wood and having our room heat go up the chimney. I did a lot of research and considered a lot of options before deciding to buy this item. We don't really need it for heat and that is the only negative thing I can say about it---it doesn't heat very much of my large living room---and that might be a concern for other buyers. For me, it looks great - my main objective. I went with the deluxe model after reading another review from someone who had seen both models. I also bought a "crackle box" to simulate the sound of a real fire. My son-in-law said it doesn't smell like a real fire----oh well. I would certainly recommend this item for anyone looking to create the ambiance of a real fire---the remote is a great feature too!"

pjw1016 | New England

Just what we wanted!

"We sit in front of our "fire" every evening. We don't use the blower, as we don't need the heat, and truthfully it's not effective as a heat source. That being said, there's a powerful suggestion of warmth just sitting in front of the fireplace. We love it and couldn't be happier. People don't believe it's not real, even when they operate the remote themselves."

Leelarada | Albuquerque NM

Love this porduct

"We live in Ga and some mornings are chilly, when we turn on the fireplace it warms up the living room and makes it comfortable. we bought the fireplace insert and love the fact that it looks real without the work of a real fireplace. This is our second Dimplex fireplace, the first one we purchased is free standing, I would love to have one in each room. We have and will continue to recommend electric fireplaces. [...]"

gone south60 | Nashville, Georgia

I would buy this again

"Thsi poroduct gave out fireplace the finished look I was hoping for, it is attractive and functional. After running for about 5 minutes or so there is enough heat to warm the room without drying out the air too much so I find iot most confortable and efficient. Set up was a breeze."

Mary | Chantilly, Va.

Looks like the real thing !

"[...] Easy to install."

Don | Nassau County, NY

The Husband is TOTALLY Satisfied

"Creates a very serene, calming atmosphere with the click of a remote. Love it! My husband is very demanding of quality and [...]he is EXTREMELY happy with this product. That says alot. I would have never believed an electric fireplace could look so real. An excellent value for the money."

Kim | Fisher, IL

Good Product But Has Limitations

"This really looks good, but make sure no moisture comes through the chimney when it rains. We had to bring it out of the fire place and put it in front. Now works just as well there although looks less realistic. But at least the heat doesn't go up the chimney, which it was doing before when we had it in the fireplace. Only drawback is that it fused the lights when we run the toaster and the fire place with heat at the same time."

Retiree | Santa Cruz California

Dimplex 23

"The Dimplex 23" Deluxe adds warmth (both visually and physically) to the room. The flame is amazingly real and the heat is enough to take the chill out of the room. It's extremely easy to set up [...] Our only complaint is that there are no sounds or smells coming from the fireplace. This was remedied by purchasing a crackle box (and placing it in sound muffling to make it more real) and wood incense (cedar, pinon, etc.). We now have all the benefits of a fireplace without any of the negatives (smokey room, ashes, cleaning.) We highly recommend the Dimplex 23" and Electric Fireplaces Direct."

MA | San Jose

Now my dad wants one for his fireplace!

"We have vacation rental property and had gas logs in the stone fireplace. We were worried about renters using the logs too long and running the gas out.Plus gas is not cheap!Also you have to worry about gas leaks! So we did research and found these electric logs and decided to give them a try.Best purchase we ever made. They came fast , were so easy to set up and look even better in person than we thought. We are now going to purchase the added crackling sound to make them really seem like a true burning fire. But the best part for us is that now the renters can use the fireplace all year round,without the heat during the hot months, for ambience.Also once my dad saw them, he decided to purchase some for his fireplace.You won't be disappointed by this purchase!!"

Sheila | Yorktown,Va.

We love our new fireplace.

"We now have a very comfortable living room. The fireplace area never got warm and the wood burning fireplace was a smoky disaster. This fireplace insert was a great problem solver and very attractive. Very easy to install and one click operation, awesome!!!!"

Sandy the shopper | Beverly, Massachusetts

Dimplex 23" Insert DFI2310

"We are enjoying the fireplace insert. It has met and exceeded our expectations. Looks great, works great and was obtained at a reasonable and affordable price."

The Streets | Daphne, Alabama

Excellent product

"We have had several positive comments on it,we are enjoying it right now as I write this. The unit allows our fireplace to be used without alot of work and expense ."

Bob | Hideaway, Tx

I did good!

"It is very realistic and better than I hoped it would be. We have been enjoying it almost every evening! My wife says this purchase of mine was great. She rarely says that about my purchases."

Mtbbob | San Antonio texas

Looks more real than gas logs!

"We really enjoy our Duraflame electric fireplace insert. The flame is very realistic and our friends all want one to replace their wood burning or gas fireplace as we did. It would heat a smaller room easily. Ours is in a large family room but still warms nicely. We only wish that the remote had a dual function in order to turn off the heat when not needed and leave the fire light on. As it is, we must turn the heat off manually, which means removing the fireplace screen we have on the front of our fireplace. That's a bit of a hassle, but the logs are so realistic that we can live with the inconvenience of the manual heat control.We highly recommend this product!"

Biscuits and gravy | Canton, Illinois


"So far, everyone who has come into my home has said the same thing, WOW! My nephew thought it was real, my sister exclaimed, "it has heat" At least two other people have asked how to get one and of course I proudly told them."

vtod | Brunswick, OH


"We just moved into a new home with a really nice wood burning fireplace in a very large living room. We considered installing a propane insert - we have a propane stove in our family room - but the cost is in the 1000's!! We were really more interested in the appearance of a real fire rather than having another heat source---the only con - not a lot of heat- but not really that important for us. We were blown away by this insert!!! It's exactly what we were looking for! It looks so real and makes the living room so warm and cozy - even without using the heat. We can't wait to show it off to our family over the upcoming holidays! We went with the deluxe model for the extra money because of a comment made by another customer commenting on the realism of the flames. Thanks so much!!!"

Pam the shopper | New England

Real Look ,,,Fools Everybody

"Great Product, especially the LED flame...Easy to install. I like the remote control too."

Jeh...Jeh | Clanton, Alabama

nice product

"I would like for it to put out a little more heat. However it is a very nice product."

Abe | Missouri

Highly recommend looks so real!!

"Our fireplace now looks very welcoming, and guests can't get enough of it! Even my mother-in-law fell in love with it so she had to buy one as well! Once you see's very hard to take your eyes away...especially Christmas time.The whole family loves it!HIGHLY RECOMMEND THIS PRODUCT, [...]"

Mark | Montreal

Very nice

"Fit perfectly and looks real nice. Didn't buy for heat reasons. My family thinks its real cool. Realistic "flame" is better than lugging in wood, smoke on the ceiling, and drawing heat out of the house like a real fire. If we need the fireplace, its easy to remove."

Hozer | CT

A lovely warm realistic fire

"This is a very nice-looking electric fireplace - the appearance is a surprising realistic looking flame."

chantl01 | Ottawa, ON, Canada

best product ever made

"easy to set-up - no mess - I'm using it in my familly room and I think it's just great. It feels like a real fire- It brings so much warmth to the room. It's really realistic. You won't go wrong by buying this product. I'm extremly please with my choice. Wished I had bought it years ago."

Susie | Houston TX

Great addition to the living room,

"Looks great, order well handled [...]"

George | Manitoba Canada

Quiet, Quiet....Sh

"We heat primarily with a wood stove in the basement. The fireplace is in the Living room and just adds a little extra heat when needed but always looks so cheerful we nearly always put the fire on without the heat. This was a very economical way to have the advantages of a fire without the dust and dirt of a real fire. I love it."

Cynthia the anti noise freak! | Comox B.C. Canada

Overall a good product

"Shut the lights out and the flame looks real. Suggestion would be to paint background bricks black so unit fades into the background....otherwise you can see that it is an insert. Only improvement I could think of might be a bigger fan for the high heat setting to to get the warm air to project forward more."

Jim | NY

We are really enjoying the fireplace .

"Takes the chill off now that fall is just around the corner."

kovs | canada

Wonderful insert!

"Works great. Looks great."

Marilyn | North Battleford, Saskatchewan, Canada

Terrific Product

"Replaced gas logs. Set up in a fireplace in our family room. Extremely easy to set up and the insert looks absolutely real. Also bought the "crackling" sound box. The whole experience was/is great. Will likely buy another unit for our sun room sometime in the future."

philhj4 | North Carolina

Love it. Looks real

"I love it. The only thing missing is the rackling of the flames. I have not used the heat source yet, as I hae only had it about one monnth, butI hink it should be great for asmall area like I am usin it."

beadubug | San Bruno, Ca.

Better than a real fireplace!

"I moved into a home that had a real fireplace only to find out after I moved in that the previous owners blocked the chimney because they would not install a liner. I was going to spend $2,000.00 to fix the chimney when I found the Dimplex electric inserts online. It was installed in 5 minutes and I was blown away. No more storing wood, carting it around, no mess to clean up, push a button, sit back and enjoy. I love it. Mike Carcel"

Mike | Bensalem, PA

Great product at a good price.

"Product is exactly as advertised and fits my needs as a decorative addition to the room and a supplemental heat source."

John | Ormond Beach Fl

So Happy With It!!!

"Mine came yesterday & it was so easy to install & have running in minutes. I bought it purely for looks after getting fed up with trying to keep a real log fire going in the basement room, so I'm not worried about the lack of heat it may give off as others have said. I am so happy with it, the flame is wonderful, although not quite as big as the picture above shows. [...]"

Mo | Ontario, Canada

Better than expected

"I am pretty picky about things like this and was a little hesitant about ordering a, ha ha electric log set. But I gave it a try to replace my dry air maker propane log set.S[...]Setup was simple, a ten year old can do it.Appearance of flame and logs is very realistic. Heat source is more than adequate for electric heat.My firebox had tan bricks, so what I did is paint the box with black firebox paint so the log set would blend in.In bright light during the day the actual profile of the unit is noticeable, however in the evening hours it is not noticeable.There is some light escaping from the side of the unit toward the side of the firebox intermittently showing on the firebox, not really a big deal but noticeable, which I believe I can correct by blocking off.No noise of motors or anything. Very quiet.Bottom line is in the evening it looks like the real deal. My wife did not want to put her hand over it even with the heat strips off it was that real."

ukhorse | Virginia Beach

Simple Installation/Realistic Flame

"Dimplex has created an easy to install, realistic fireplace insert that fits nicely into an existing fireplace. If you already have a screened fireplace with a glass door, just buy the log insert. I would recommend the Deluxe with LED lights for the extra $$$ more; I have seen both and prefer this one. Looks great and sure beats the mess of wood and clean-up afterwards. My wife is pleased so it passed all tests!"

Greg D. | Waco, TX

Super decor in the screened porch

"[...]We were able to use it at our annual Christmas Eve family get-together (Florida style) on the screened patio.Everyone loved it!"

Neil | Maitland, Florida

So realistic!!

"We wanted to stop burning wood in our masonery fireplace so we decided to go with a Dimplex Brand insert! We couldn't be happier with our decision!! Just turn the remote control on and we have instant ambience! We highly recommend this to anyone wanting the look and feel of a fire without the mess!"

Steve & Terry | Rhinelander, WI

Very satisfied multiple user

"We use our fireplace's for both supplemental heat and the beauty of an open fire. They provide enough heat to keep our furnace from coming on line except on very cold days. We have three of these fireplaces in our Missouri home and one in our Florida home. Enough said!!!"

Jack | Hannibal, MO ------ Dunnellon, FL




looks good

"will do what we want-look good and a little extra heat"

Larry | Northern Kentucky

No surprises!

"Because of my asthma, I can't use my fireplace with a wood fire, so I decided to buy an electric insert. It's wonderful to be able to have a fire and no side effects such as smoke inhalation! Everything is exactly what I saw online and installation and operation is very easy. The only thing it doesn't have that would have been nice is the embers changing color and adjustable flame with the crackling sound. That may be just a novality that wouldn't have been used much after the initial use. I love it and use to constantly!!"

Susan | Desert Hot Springs CA

Great Addition to Any Family Room

"Great for adding that cosy touch to the room and taking the "chill" out of the air or just setting the mood for a nice evening. My son who is 40 figured out it wasn't real after staring at it for a few minutes..and then saying the flames were too perfect!"

Farnak | Bethlehem, PA

Love it! Adds cozyambience and heat too.

"Heats family room and provides cozy atmosphere."

x | Ellicott City, MD

Superior fireplace insert!

"We converted a propane fireplace to electric.We ordered a new frame and glass door with the Dimplex 23" Deluxe insert.They called us back and said the insert was too big and wouldn't fit so we just had the new door installed.I got on [@] and looked at their measurements of the insert.I thought it would fit and ordered it.[...] I took it out of the box and if I tried to push it straight into the fireplace opening it wouldn't go in.All I did was tilt it down a tad and pushed into the opening and it set down inside perfectly.I plugged it in and it worked great.People who come over think the flame is real.I am more than satisfied."

Tagman | Indianapolis, IN

Totally Pleased.

"I lifted the unit out of the box, plugged it in and had a great looking and very warm fireplace running in less than 5 minutes. Absolutely no hassles from shopping the on-line catalog thru sitting down to enjoy it, this has been a terrific experience and I am sure it will continue to be for many years to come."

One Old Rancher | Missoula, Montana

Love it!!!!!!!!!!!!!

"I bought two of these. Both were inserted into real fireplaces to give the look of a fire, whenever we wanted it. We love them! They look very realistic expecially when the fireplace screens are drawn, hiding the box. NO ONE can tell they aren't real just by looking! Thank you so much."

Angel Girl | Dallas, Texas

We love it!!!!!

"We have not used the heat but feel it would do what it is designed to do."

TFF | Ottumwa, Iowa

Would buy another one in a minute

"First couple of friends to see it have ordered."

Dan | Gainesville, Fl

I would recommended it over and over

"[...] very happy with product."

John the walker | Beatrice Ne

Pleasantly surprised

"We have a large, poorly insulated master bedroom that was always cold in the winter. It has a large fireplace that we don't use. The electric log insert adds atmosphere and warmth to the room. I am very pleased with the insert."

Chilly in Chester County | West Chester, PA

we love our fireplace

"we purchased a manufactured home in florida and did not want the bother of using fireplace for wood( tiring,dirty,expensive etc).found the insert to be a tight fit,but,with perseverance and ingenuity, we got it in. it is behind a metal front and therefore the heating is not felt very well. that's ok, "cuz we really only need the ambience of a fireplace. our friends were amazed by the price. in fact,my husband was not impressed when i first said i bought it,but, he is impressed now that he sees it. i told him it was $1000 at first and he didn't even flinch(that was a shock). when i told hime the real price [...],he was really impressed. there are other folks here with real fireplaces and they have not seen this one yet....when they do,i am sure you will hear from them. sincerely, tony and sue sereti"

nana sue | zephyrhills,florida

Excellent Product/Very Realistic!

"We have an older home and it needed the ambiance of a fireplace....we found an oak mantle surrounds and refinished it....then used your electric insert....looks just great!"

craig | scottsdale, arizona

great product

"great product.....heat takes chill out of rec room 15x20 fire looks so real!"

greg | washington, il

I would buy this product again.

"We use as an alternate heat source. We are able to warm the kitchen and den comfortably. We don't use our central unit because it doesn't offer this option. We are able to enjoy the warmth where we need it and leaving the bedrooms cooler for sleeping."

PrayerWarrior | Baton Rouge, LA

I am pleased with the fireplace insert

"I am pleased with the "real" look of the flame. The insert is used to add heat and looks to the family room fireplace so that I can stop buying wood. I would like for the blower to be stronger and put out more heat."

Mittie | Herndon, Va.


"Kudos to Dimplex. This insert is great. It is easy to install and took all of 5 minutes. I am handicapped and spend much time at home. This insert will really make the days and nights more special. The realistic look is just incredible. [...] Now looking for something for the deck.."

Cyndi | Arvada, Colorado

I would buy this product again

"very easy to install and operate. Looks very real and I have recommended this product to many of my friends."

Pete | The Colony, TX

realistic looking flames

"The unit blends into fireplace so well that the flames look realistic and provide a nice warm glow to the room and makes for a cozy welcoming ambiance. The unit puts out a little warmth but you expect more from it considering the price."

kamigirl | Seattle,WA

Excellent Fireplace Insert for the money

"Uded in the master bedroom fireplace. Good heat and flow. Would rather the heat flowed from the bottom away from switches."

David | Granbury, TX

Love It !!!!

"Very realistic flames. The led technology is worth the difference in price. We love the ambiance without the mess of a real fireplace. So glad we bought it."

sunshine | ward arkansas

Great product

"We bought this fireplace to warm a basement room (about 375 sf) and it does so perfectly. It warms without heating you out of the room and we don't have to engage in the constant on/off game. We put it into an old fireplace and the only thing I don't like is that it is too small to fill the space. But the big ones were too expensive and this does the job!"

Rick | Vienna, VA

my daughter loves it.

"I bought this electric fireplace insert for my daughter and her husband for Christmas. They installed it in less than 5 minutes,and since you are able to control the heat, on and off, they are able to enjoy their fireplace year round. They love it."

Diane | Secane, Pa

[@] Dimplex

"We have a mondern very well insulated home with a stone fireplace. We like the look of a fire but not the mess of burning wood. I am an Engineer and understand that burning a wood fireplace pulls more electric heat pump generated heat out of the house than is replaced from thee. Bottom Line - Electric FP looks great and met al of our needs and expectations."

Cowboy Dan | Spring Branch, Texas

For Allergy Sufferers

"Eventhough I have had my Dimplex Deluxe for a short time, I am so pleased with my purchase. I have several allergies and had quit using my fireplace, but now I have a warm fire going every chance I get. Unless I tell my visitors it's fake, they assume I have a real fire."

Annie | Gun Barrel City, TX

Looks as close to real as fake can get.

"I use it in a real fireplace below my big screen TV. It looks great, especially when the lights are low. Its heat output is only modest but that's fine. It's simple to install, hook up, and operate, and I don't have to worry about safety or heat/smoke issues."

Tom | Portsmouth, RI

[...] product were great.

"We have a wood burning fireplace that we wanted to switch to propane which was impossible. This was an excellent alternative. Looks good and actually heats."

Ed | Midlothian, VA

Looks Fantastic but an OK Heater

"The display on these artificial logs looks very good, better than I thought it might. The ceramic logs are worth the few extra dollars over the basic model, as the implanted LED's glow and fade very nicely. It fits in our seldom used fireplace in Florida just great, and it's light enough to easily remove if we should need a real fire. The only detractor is that the heater, while a full 1500 watts, has a weak blower, even on high. The heater won't heat up the interior of our brick fireplace, let alone warm the room in which it's used. In summary, this is a good choice for a realistic display for any artificial or wood fireplace if you don't depend on the the room heating. It's definitely worth the few extra dollars over the basic model. There is a knock on this model with the mirrored background behind the logs. It might bother some folks, but it could be easily be painted at home if it's really troublesome. We are very pleased with our purchase."

Sarge | Port Orange, Florida

Best product on the market!

"I should have thought of this product earlier! I'm retired and handicapped and this fits the bill. I'm overjoyed!"

The Professor | St. Augustine, FLorida

Exceeded our Expectations!

"Replaced our gas logs with this set of Dimplex electric logs-we were hoping for a realistic fire-look and we got more than we were expecting! The fire is absolutely REAL looking, even up close. The logs are good.. they could be improved slightly, but we are so happy with the flame, it doesn't really matter. We also purchased a "crackling fire" cd from another source & bot a small cd unit to install under the log set and now.. we enjoy a beautiful fire with realistic sound! We love it!"

Small Town Girl | Tulsa OK

Beyond Expectations!

"We have a fireplace that we never really use anymore as it was a lot of trouble to take care of. We missed the beauty and warmth of having a fire, and we looked at several models of electric fireplace inserts. Dimplex was the most realistic of them all. We decided on the Dimplex 23" Deluxe Electric Fireplace Insert/LED Log Set because it was by far the best for our use. Since it can be enjoyed with or without the heat, we can use it all the time. To say the least, we are very impressed and love having the remote to "build our fire" every morning. What's not to like! No cutting wood, no smoke, no heat disappearing up the flue--we can't think of a single thing we don't like. It's well made and a beautiful replica."

JW and Ali | Florida

Absolutely Perfect!

"I was tired of the mess of wood burning in my fireplace, and yet wanted the option to burn wood in the future should I choose to. The electric log is just perfect. Beautiful and offers just the right about of heat if I choose to use heat at all. The beauty of a fire is what I was looking for and this product is just right."

cj | Idaho

Very pleased!

"We are so pleased with our new insert!"

MS MARY | Gilroy, CA

Love this product.

"Added charm and much needed heat sorce to our 100 year old dining room fireplace. We were so pleased with the insert that we purchased a second one for our living room. The only thing missing is the crackle of the wood fire."

Phyllis the antique nut. | Northeast Pa.

Amazingly realistic-looking flames

"We placed this in an old stone FP that is not safe for real fires anymore. The Flame and "coals" are very realistic looking. The website does not do it justice. This particular model does not throw out a lot of heat as some others do. Remote works perfectly. We are very pleased with our purchase."

Carolina Red | Landrum, SC

More hot air output needed

"We inserted the Dimplex into our fireplace and it works and looks excellent. We no longer have the mess with ashes and the occasional smoke smell. We did have to run a dedicated electrical circuit for the unit as the breaker would pop on high heat. The only drawback is that the fan needs to have a little more umph to get the heat out into the room."

Taxman | Hastings NE


"we absolutely love the fireplace insert. it looks so real. my husband loved it the minute he first used it. will highly reccomend it to friends."

ladybug | brunswick,ga

Just What I Expected

"Very realistic appearance. Does not furnish very much heat. Possible a larger/stronger heat blower would help. Overall I am satisfied with my fireplace insert."

Dorthy with One "O" | Hideaway, TX

I got what I wanted

"We put this in our real fireplace because I was tired of the work involved with a real fireplace. I've had a lot of people say they to might do the same. An added bonus was the heat you can get from it because we keep our themostat down and when we get up in the morning we don't have to turn it up. It does a fine job of knocking the chill off in the room while we read the paper and drink our coffee. It would be even nicer if they could find a way for you to get the smell and crackle of a real fireplace but until then you can find ways to do that. It would be a lot less of a hassle if it all came in one unit. Thats the only down fall."

Patty | Ballwin Missouri

Dimplex 2310 (LED) Log Set

"We wanted to enhance our built-in mantel with something inexpensive and real looking, so after searching the brands and features, we decided on this brand. I recomend the(LED)technology, the price difference is worth it. Relaxing to watch..."

Jimbo the Mizer | Clanton, Alabama


"We bought this product because of its realistic flame appearance and to avoid cutting and handling firewood in our older years BUT wish we had bought it sooner! We are extremely satisfied with the flame BUT a higher heat output would be nice[...]"

Matchless Man | Orlando, Florida


"Helps to warm the room. Great ambiance. Have to look close to realize it is not real so say our guests."

Jon | Grove Oklahoma

Make's a great looking fireplace

"So far everthing is great, the heating part works great for taking the chil out of the room.Most everyone thinks that its a real fire.[...]"

Jack | Phoenix AZ

Good supplemental heat source

"We have a 20x16 living area that has a 16 ft.ceiling. It has always been colder than the other rooms with 10 ft. ceilings. This unit has added just enough heat to make things pleasant. No real noise. Looks nice in the evening."

Bob | Georgia

Very Attractive

"I put this electric log insert in our wood burning fireplace. The fireplace is about 35 inches wide at the front and it narrows to the back. Even though this insert was narrower it still looked good at night. The flame is very realistic looking in a dark room or at night and it looked as real as a wood burning fire. Even the logs looked real. I was astonished at the realism and how true to life the flames were. The flames are the same color as real ones which include a hint of blue color. Just Beautiful! We did end up returning this however, because we like to keep it turned on 24/7 and during the daytime the glass at the back is very noticable as it reflects everything in the room. I am going to order the classic flame insert instead because they say it is the most realistic looking with a black colored mirror in back. It is a newer product. Loved this internet store because they arranged for UPS to pick up my return. Not many companies go to the trouble to do that!"

Sharon the nature lover. | Oak Park, MI

Sweet and simple

"After searching many stores and reading numerous reviews we opted to buy from ElectrictFireplacesDirect. The 23 inch Dimplex LED insert arrived quickly and was in operation in less than 10 minutes! The fireplace was already cleaned as we stopped using real wood a long time ago - messy, cold snowy logs, etc. We get all the ambience without the mess!"

Jim | Columbus, Ohio

My parents love it!

"It was a gift for my parents. They love it!"

Tammy | Moultrie, GA

Good enough to buy it again, and we did!

"I have zoned gas heat so when I installed it in my wood burning fireplace (in the bedroom) and blocked off the damper it actually cuts down on the gas consumption which I believe more than covers the electric cost and the room is very warm(16'x24'bedroom)."

Claude S. | Ontario, NY

We absolutely LOVE our Dimplex

"Please know that I do not usually do on-line reviews, but this time is different. I really believe in this product. We absolutely LOVE our electric fireplace insert. We grew so tired of dealing with the winter mess and hassle of the standard wood burning fireplace in our unheated 300 square foot loft/TV room, and we thought space heaters to be dangerous and expensive to run. Our Dimplex is beautiful, and the warmth and ambiance it provides is perfect for this space. This was truly one of the best on-line purchases I have ever made. Several recent visitors to our home were highly impressed and asked for the website address, which I happily provided. I highly recommend this insert for those interested in a simpler, cleaner, and more attractive way to heat a comfortable living space. It is perfect for our needs."

Brooklyn55 | Gig Harbor, WA

The headline is perfect says it all...

"I love the clean use ... We have allergys and this is the perfect way to enjoy a fire..I just wish it crackeled and popped.... Friends that saw our Dimplex went out and bought one..."

Pat | Texas

We love it! Easy, safe, cozy.

"We love it! Easy to install, just need an outlet. The only things that are missing are the crackle and the smell of a real fire! We've recommended it to many already!"


Great product

"We have enjoyed this fireplace since the day we received it. The installation was very easy. Our family and friends comment on real the fireplace insert looks and how well it heats the area. We highly recommend this product and have recomended this product to several people"

jj | st louis missouri

quite attractive

"nice look but doesn't provide much heat as we hoped for."

Lg | north jersey, nj


"Shipped and arrived on time. Has been a great asset. Keeps us warm, cozy and happy!!!!!!!!!!!!!"

Henryj | Greensboro, GA

The perfect answer

"I have a wood burning fireplace that I didn't want to retrofit with a gas log. This was the perfect solution. It is so realistic that most of my guests do not realize there is no real flame. It's clean, efficient, beautiful, convenient and gives me all the ambiance I desire. I couldn't be more pleased."

Michael | Colorado Springs

I love my cozy fireplace

"What is so great about this is the logs burning and the fire look so realistic. It gives a very cozy feel to a room. It works pefectly in the empty space in my fireplace that I can't use because of the zero clearence situation. I live in a townhome. I love it"

Ben&Mary | Albuquerque, NM

Love My Fireplace Insert

"This is the most Attractive Insert Fireplace. I am so happy that I ordered this. When it started to get cold outside we turned on the blower and it really took the chill off our living room and did not need to turn on the heat yet. We think it looks really nice and have had it for about a year now. It is nice to have it on when company comes over or if you just want to watch and relax. I would recommend this to any of my friends. This is much better than having the mess and it is safe. I hope it last for years to come."

Smiley | LaPraire, IL

Tickled Pink

"It never snows in Florida, well guess what it did last night...I turned on the heat on our fireplace insert and before I knew it the dog was curled up in front of it....It puts out enough heat to make our living room toasty warm...I almost did not get the heat feature but am glad now that I did....It was nice to have the fire going without the heat during christmas with the stockings hanging from the mantle....Just seeing the flames makes you feel warm even if you are not...."

Bob the cameraman | Seffner ,Fl

A very nice addition

"Everyone loves it."

JR | Lynn, MA

Our guests think it's a real log fire

"We have it in a large fireplace behind glass fireplace doors in our living room. It adds wonderful atmosphere to any gathering of friends and guests, and we have had many remarks about the beautiful fire in the fireplace. They are surprised to find out it's an insert, and want to know where we got it."

Frank | Annapolis, MD

Just what we needed-and looks good too!

"Use to heat a basement family room. Does just what I was looking for. Looks like a fire is burning and heats the room. Nice product."

Garv | Princeton, IL

Awesome & Safe Fireplace

"I installed the unit in my mothers home which had a wood burning fireplace. She can now enjoy a realistic fire with a click of a remote without the safety risk of a real fire. Your product is awesome. You cannot tell the difference between a real fire and your unit. Thank you for making such an outstanding product. My mother loves it!"

Janet | Beaumont Texas

I would buy this product again.

"I use it for the mood and atmosphere that its realistic appearance produces. I would not advise you to buy this product if you need something to produce heat, but if you want an attractive looking fireplace, without the mess that goes with a real wood burning fire, this is a great product."

Joe | Kansas City

Great look...great heat!

"We have been pleasantly surprised by both the attractive design and the warmth generated by our fireplace insert."

Mountain Toppers | Ojai, CA

Great fireplace!!

"This insert gives a nice ambiance of a real fire in the existing fireplace in our den. The heat output is nice, but I wonder would it be better placed at the bottom of the unit? It runs very quietly, but I wish that it had some sort of "crackling" fireplace noises that could be adjusted as well as flame height adjustability."

blueeyedrn | Uniontown, PA

I am 100% happy with the Dimplex 23"

"I had a small working fireplace but I did'nt enjoy cleaning it after every use. I got the deluxe electric fireplace insert/led set. I sealed the top of my fireplace and installed my insert and it worked out great. It looks good feels good and keeps the room just right."


Guests Don't Believe Its Not a Real Fire

"The electric fire place insert is so realistic that guests don't believe that it is not a real fire when first viewing it and often continue to believe that it is real even after close inspection.Ours is behind full glass doors and gives us all the beauty,comfort and relaxation that our wood fires did in the past but WITH NO MESSY CLEANUP! The realism of the electric fire far exceeds other brands that we have seen.Actually,a better product than advertised. The extra cost for the upgrade is well worth it!"

Tom | South Dakota


"As a elderly woman that lives alone, hauling in wood and cleaning out the fireplace ashes got to be really old after about 4 years from when I moved into my current home. Not to mention that you also have to buy wood, have it delivered, stack it, and transport it to the house to fill woodboxes (inside and out if you intend to use the fireplace during inclement weather). HARD WORK believe me. So, I treated myself to this electric fireplace insert (with a heater). I ABSOLUTELY LOVE IT! A flick of the button and I have instant fire (without all the work). It is really hard to detect for someone walking into your house that it's not a real fire. But they love it when I show them how easy it is to "build a fire". I haven't used the heater as I really don't need it but have to assume it works well. However, I don't want to run an electric heater off 110v as I'm sure it is more expensive to operate than my Trane heat pump. And I installed it myself; it's so easy. Just be very careful you don't scratch the LED screen putting it in (no, I didn't). I would recommend this to anyone who wants to enjoy the ambience of a fireplace without the mess and work. I'd definitely buy it again."

campfire lady | York, SC

Log Fire Hearth with no Clean Up

"It fitted nicely into in a 30 inch wide fireplace and the 8 foot long electric cord reached a nearby wall outlet. It helped to make the room (12 feet square, 3 outside walls and two 12 foot baseboard radiators) feel warm in winter for the first time without a log fire."

JohnQ | Long Island, NY

"I would buy this product again and agai

"so easy to install; very realistic look; no smell or soot."

ellen | virginia

Very pleased with the product!

"It is more realistic than we thought it would be. The extra money spent on the LED version is what makes it, I think. The embers change intensity remind me of a camping fire near the end of the real as it could be. Also, no problems after months of use."

Bob | Florida

I would buy this product again and again

"Purchased for an older customer who wanted a fireplace without the hassle of wood Gas was not an option"

Tom | Paoli, PA

Very realistic!

"Exactly what we've been looking for. Great ambience without the real wood fuss."

Hugh P | Douglasville Ga

No Fuss No Muss with Pleasure

"I have inserted mine into an existing fireplace and absolutely love the effects of a real fire w/heat without the mess of using real wood and having to clean it constantly and worry about a chimney fire. My only improvements I would suggest is I would like to have a stronger fan on it to expell the heat more throughout my large living room and a brighter burning ember look to the logs. These are the things I will look for in my next purchase, but I really LOVE IT!"

Rae | Endicott, NY

this fireplace is the most natural looki

"My electric fireplace is absolutely perfect. [...] Installation was so easy even a senior citizen woman like me could do it. I did remove the gas line and capped it off and then installed the fireplace and plugged it in and turned it on. This took me about 45minutes and then I was ready for a glass of wine, good book,and soft music."

buckeye | green Valley, Az.

Product is great , would recommend !!!!

"Very nice product for electric fireplace,looks very nice[...],easy to install ,took maybe five minutes."

okie | Greenville,Tx

Looks like gas logs.

"We leave it on all day due to its attractive looks. I have not complained about heat not working due to complete satisfaction otherwise."

Lefty | Sherman, TX

Dimplex Electric Fireplace Log Set

"We use the delux log insert as a great replacement for the gas log set we had previously. Our guests have been impressed by the flame realism and the heat provided, although not really high, does top off our family room temperature."

Norm | Topsfield, MA

If you hadn't told me...

"The headline says it all. I ordered this over a year ago. We live in a 1910 era house with old coal-burning fireplaces that have not been used for years. We had contemplated gas logs, but had failed to follow through.Then someone said we ought to check out the electric fireplace inserts at a national home improvement reteller. They did not have the deluxe model reviewed here, so I just took a chance and ordered it online sight unseen. I am glad I did. It is almost the perfect size for our old shallow fireplace!. We just set it in, and turned it on. We only occassionally use it as heat source, but are glad to have it when we do to take the chill off the room. This year during the Christmas season, we happened to be showing our Christmas tree to some friends and pointed out our rejuvenated fireplace. They commented "If you hadn't told me, I would never have guessed that it was not real! How do they do that?" I replied "with light and mirrors" instead of the proverial "smoke and mirrors." What a wonderful addition to our front room."

mrmac | West TN

Great product. Added sound wonderful!!!!

"Great addition for our log home. We added a fireplace sound CD and it was amazing how many people thought it was real. Would advise anyone to buy it."

Pete | Port Sanilac Mi.

Very poor heat source, very disappointed

"I love the look but had also read reviews and heard it would be a good heat source. It is not."

JB | Topeka, KS

We LOVE our fireplace!!!!

"Because our chimmy is cracked and gas is not available in our neighborhood we thought we were stuck with a non-usable fireplace. We got the electric fireplace and LOVE it. We put our screen in front of it and people do not even realize it is not real. The only thing we miss is the the crackle sound from a real fire."

cjmiller62 | Ft. Worth, TX

Works great!

"Very convenient, very practical."

Practical Joe | Vienna, VA

Just A great Look

"after about an hour of running the motor started to make a ticking sound. called customer service and they very promptly sent out a new motor (whitch works great). I was going to purchase a Gas log set first, glad I saw the video on Dimplex electric inserts in time. Very pleased with overall price and looks."

Bigblock Rick | Gasport NY

Love It!

"Use it as extra heat for my den. The insert blows out heat into the room, damper can remain shut, thus no cold air coming into room from chimney. No more cleaning up smelly, messy ashes. Flickering LED logs give realistic, warm look."

LT | Ft.Worth, TX

VERY realistic

"This electric insert is FAR better than our wood burning fireplace because wood fires are restricted to certain "burn days" and polute the environment. This electric insert is terrific. Looks real. Turns on and off instantly so you don't have to stay up to put out the ashes and close the damper. We've used the new insert FAR more in 3 months than we used the real wood burning fireplace in 8 years. We couldn't be any happier."

Ecology minded | Scottsdale, AZ

Looks real in our existing fireplace

"We have pretty good size fireplace. we use this to give us the look of a real fire in it. We are very pleased. The fan on the heater is just a little noisy, but In this fire place we use it mainly for show. A great thing about it, is that if for some reason we had to have a real fire in the fireplace, we could just set this out and open our vent, put in our grate, and build our fire. We have a second fireplace in our basement, and we plan on buying another unit for it."

Joan | Casper, Wyoming

Great product- wish it was wider

"Having previously owned both a woodburning stove and a pellet insert at last home, when I moved I decided not to deal with the mess, work, and ceiling discoloration of a real stove. This was a great alternative for ease of use. My new fireplace is quite large and I wish there was an insert to fit the width. This works, but a wider unit would have looked nicer. I placed multi-candle holders on either side to fill in the gap. It looks nice. Thank you for your product to fill my needs. It is clean and throws good heat. Most people don't realize it is not a real fire burning behind the fireplace screen."

Judith | Newbury, MA

Fire It Up!

"We recently had a chimney sweeper clean our fireplace and he had told us that our fireplace was unsafe to use and the internal parts needed replacing. He said it could cost about $3000- $4000 dollars. Well I had seen advertisement for artificial fireplaces before and decided to look into them further. After doing some research I came to the conclusion that Dimplex seemed to be the most realistic and economically and they also offered a fireplace insert that would fit perfectly in my fireplace. We had purchased one set it in the fireplace without a hitch. The fire looks amazing, and the logs glow like real amber's, our guest believe its real. It also puts out enough heat to keep the room comfortably warm. One of the best investments I had made!"

Mike | Houston, Texas

Very Realistic!

"Realistic, with the LED lights, but could have been a little hotter."

Chaz | Mount Prospect IL.

23" Deluxe Electric Fireplace Insert/LED

"We wanted this for decorative purposes only. It has fulfilled all of our expectations and more."

Dianne | Phoenix, Arizona

Absolutely beautiful!

"We removed our gas fireplace insert and replaced it with this electric fireplace insert. We have been thrilled with the beauty of the Dimplex immitation flame. It actually looks real. We were also very happy with Electric Fireplaces We would do business here again."

Juli the satisfied customer | De Pere WI

Pretty but not so warm!

"Adds an inviting look to the living room, but I am disappointed with the low heat produced by the insert."

Betty | Milton, Florida

Looks Realistic in my Fireplace

"I placed this in my existing wood burning fireplace. It creates a nice atmosphere when turned on. The heater is good for a slight chill but it doesn't warm the room on a cold day. Friends have mistaked it for a gas fireplace insert. All-in-all I am pleased, particularly with the feel it creates when turned on to give a real fire effect"

Jim | Palm Springs, Ca

Love this Fireplace Insert!

"This is great for ambiance. That is what I was looking for. I wanted a fire that I could turn on with a button and didn't have to clean up the mess. No worries about heat escaping up the flu either. Use is over and over again."

Computer Geek | Boston, MA




It looks very realistic.

"We use it to take the chill off in our apartment living room."

Stan the retiree! | Nashville TN

The product has been all that I expected

"The insert is used in the morning and evening as a supplement to our central heating system."

Toasty in Ark. | Bella Vista, AR

A great looking fireplace insert!

"I have two of these inserts, both in standard brick fireplaces. We love them both! Of course you can tell it's not a real fire in bright daylight. But from dusk on, when these are running, many visitors think it's a real fire. Yes, they're that good. They are far superior to any other insert we saw. The fact that they also are a great space heater is a bonus."

aroberts | Williamsburg, VA

Excelant product.

"We use it in the fireplace. Visitors seeing it the first time often think it is real. Warms a large room easily. It is a great addition to our livingroom."

Fordguy1956 | Trenton, FL

I did buy this item again!

"I use this product to add a look of warmth to the room. Liked mine so much I bought my daughter one for Christmas. She used it for heat and to give her room a cozy look."

joannie | Elkton MD

I'm Amazed

"I love my my log insert. The fire is so realistic looking.I have to keep reminding myself it is electric. I do not have gas in my condo and I really didn't want to burn presto logs so this was a no brainer. It keeps my living room just warm enough that I rarely have to turn the furnace on. I couldn't be more pleased with your product."

Pamjam | Edmonds WA

Don't hesitate...Buy it NOW...Its GREAT!

"Fantastic product. The hardest thing was getting it out of the box and unpacking it. And that took an entire minute and a half. My guests cannot believe that this is an electric fireplace it is so realistic."

Smart Shopper | Pittsburgh, PA

Very Impresive Unit

"Have had this unit for 2 seasons now and have several coments on how liflike it looks and the warming it gives off. Have also found that running this unit has not made a large increase in the power bill. Very Impressed."

gskemp | Illinois


"Adds a warm touch without the mess and danger of a fireplace. It is sitting in a fully blown wood burning fireplace which usually loses more heat than it generates."

none | Maine

I would buy this product again and again

"works to perfection"

none | port charlotte, florida

Love our electric fireplace!

"We've owned the fireplace insert for about a year now and still love it! It's realistic looking and the best part is having a fire at the click of a button. Gives off just the right amount of heat too. We're very happy with our purchase."

Patti | Chicago

looks like the real deal

"When the outside temp. is 40 and over my furnace isn't used. The fireplace keeps the house around 70. My furnace runs on oil and I love that I can stick it to them. The price of oil is the reason I bought the fireplace and it has work out fine."

johnv | Glen Burnie, Md. 21060

Beautiful, realistic, and functional

"Our Dimplex Fireplace has changed the time we spend in our family room. It is beautiful, realistic, and functional. Our family room is 12x15 and was always a little more difficult to heat than the remainder of the house, but what a difference! For only pennies an hour, we have a cozy and comfortable setting! We love our Dimplex Deluxe fireplace insert!!"

Lionel & Nete | Danville, Illinois

Electric fireplace is a warmer

"My electric fireplaces are both used often. They are great space heaters and provide nice lighting."

schyster67 | Orange County NY

Why waste money burning wood?

"Keep a screen in front of the fireplace and no one will be able to tell that it's an electric fireplace/insert."

Bob the Butcher | Cincinnati, Ohio

I would buy this amazing product again!

"It is better than I even imagined. All the benefits of a warm, cozy fire with no mess. By turning off the heat, you can enjoy the fire year-round. [...]"

Deb the Homebody | Indiana

good buy

"Works great in our small room. Looks great and takes the chill off our small room."

family of four | Nebraska

Great value and appearance for the price

"We turn it on mornings and evenings to read and converse in a cozy atmosphere."

cindy | Streetsboro, OH

Thoroughly pleased with the Dimplex 23"

"Having a long history (and love of) fireplaces, I grew weary of conventional woodburning and gas logs. The electric fireplace insert I ordered was just what I was looking for: It was simple to install; is beautiful in operation and does not smoke up the house nor do I need to order propane. That ugly tank is gone and I am left with a fireplace that visitors believe is a real fire. Eventually I tell them that it isn't."

Len | Kingsport TN

We love the electric fireplace insert.

"The insert was easy to install, and is easy to use. The room seems warmer, and the fire looks real."

James | Fort Worth, TX

realistic...looks like a gas insert.

"Instead of having a black hole in your living room, its very nice to have the warm homey look of a fire......even if it is mistaken for a gas insert, which is what I hear from visitors. Could be just a little warmer, but we are very pleased with it."

swabby | New Jersey

Very real looking at a good price

"I bought this as an insert for our showroom of imported stone from around the world. I framed in the opening with stone and the fire place looks so real, many customers are tricked by it."

Doane | Carmel by the Sea, CA

Only thing missing is crackle of fire!!!

"Use it as a supplemental heat source in livingroom. Can heat just the livingroom and enjoy without heating up the whole house."

Ladiedra | Charleston, WV

Good Bye Gas Logs!

"We ran a natural gas line around two sides of the house in preparation of installing gas logs in our wood burning fireplace. Then we saw the Dimplex 23" fireplace insert on your website; and decided to try it instead. Wow! Are we ever glad we did! This is the most realistic "fire" we've seen; and with the added heat feature it makes gas logs obsolete. We'll never install gas again. Thanks [@]"

Hawkeye 19 | Phoenix, AZ

Beautiful, and pays for itself

"It makes my old fireplace look beautiful. No mess, no smell and it is efficient. I save $$$ using the Dimplex 23 Deluxe over my central heating unit. We burn it everyday with no problems. I only wish I had known about electric LED fireplaces sooner."

Hub M | Pearland, Texas

Atmosphere in an instant.

"None of the mess of a fireplace. Perfect for atmosphere when the weather is too warm for a fire. I love this insert."

Sudie | Grand Terrace, California

Love it!!!!!!

"We use our electric fireplace insert daily. It's so life like. And with the push of a button we have warmth and coziness. My husband has alzheimers and Parkinsons and I hope to get him one for his bedroom. I would recommend this product to anyone who wants the look and feel of a real fire."

Susie Q | Big Bear City Ca

Attractive and convenient

"We use this electric fireplace insert inside a brick wood burning fireplace in our den. The flame effect of this unit is good and the glowing logs look very nice. The unit as a whole puts off a cozy gentle light. I don't know that it looks too much like a real fire, but I have had guests who were afraid to touch it. The ease of use for this is unmatched. Installation takes less than 5 minutes and having zero maintenance once it is installed is great. My two complaints for this unit are that it does not really put out much heat and I wish they offered an insert like this but in a larger size (maybe 27") to better fit my fireplace. Overall I am very satisfied with this electric fireplace. I would purchase it again and recommend it to any of my friends."

Mitch | Atlanta, GA

Extremely pleased with the product

"I have a fireplace in my bedroom and very seldom bothered with a wood fire. I did not wish to install gas logs. I love this electric insert. It is used every day. And the best part is the ability to have the atmosphere in the summer time as well."

Texas Rebel | New England

Would never know it wasn't real!

"Unless you get right up upon it, you would never know it wasn't a real fireplace. The glow of the logs are so real, and the flames behind the logs looks real also. I have had a few other electric fireplaces, and this doesn't even compare. I love it so much, I am going to order another one to replace my older electric fireplace. I can't say enough about this fireplace. If you are looking to purchase an electric fireplace, look no further!!!"

Jodi | Kettering, Ohio

The headline tells the product story!

"I love the ease of no more wood logs to carry into the house and the wonderful remote on/off. Also, the constant cleanliness of the living room with no wood droppings. The rapidity of lighting the fireplace means more frequency of the fireplace enjoyment. It even delivers some heat to the home. Very easy installation, even for a lady."

Queenie | Sedona, AZ

How Lovely New Fire Place

"I received this for a Christmas Gift from my Husband. We have been wanting to have a fire in our home for years, now we do everyday since Christmas. This Fireplace is so beautiful and Warm. Everyone says what a beautiful fire you have going. The ambiance is just breathtaking. We are so pleased with our new Dimplex fireplace now we can have a fire when ever we want with just a click of a button an without the worries of pollution or getting burned ext. Thank You Judy Gannon"

Judy | Santa Clara, California

enjoy the product!

"Enjoy not making a mess with wood! Wish it had more heat output."

Kathy | Eugene, OR

Love this product!

"I am a single mom and I have never used my fireplace. Too much work to get firewood and clean the fireplace. I live in California and we have had several 'spare the air' days. So burning wood is not allowed. I have been looking at inserts, and was drawn to this one.[...] I had it on for Christmas when my family came for dinner. It was a 'spare the air' day and they were surprised to see a 'fire' in my fireplace. It looked so real. Now, my brother bought one (the same model) and I just received a phone call from my brother in law wanting to know the make and model! It is also safe for my Grandson's to be near it. Love it. Thank you"

Debbie | Concord, CA

I was sooo pleasantly pleased!

"This fireplace insert looks so real you can't believe it! We had a slew of company this Christmas and they all thought the fireplace was gorgeous. It really does look real. I'm so glad I found this company on the net. The insert was here in record time too. Please don't hesitate to order yours..."

Redo Queen | MS

I Love It!!!!

"It looks like a real fire and is very soothing. Was very easy to install. Love the remote feature."

John B | Hernando, MS

Iwould buy this product again and again

"How to use the product"

BOB | Palm Coast, FL.

"Closest thing to the real thing"

"Could not be happier with product. Love it!"

Captain | Dauphin Island, AL

Fireplace Cozy In Phoenix!

"As soon as we received this unit, we opened the box and had it in place in our condo fireplace almost immediately. It has an extremely realistic looking firelog glow, and the remote control unit is an added bonus! Believe it or not, Phoenix does get cold in the winter time sometimes and when the heating unit is used, it is enough to take the chill off of the room. We couldn't be happier with this product!"

Gary | Phoenix, AZ

Great product with a minor downside

"Looks great at the first look. Downside: When you take a good look at it in a relatively bright place, you will see your reflections from the background panel, which is a dark mirror. A tip: if you want to go green, you can simply replace the regular bulbs (x2) with a 9W mini twist bulbs (you may have to cut out a bit of the bulb socket (plastic part), though)."

Chris | Fairfax, VA

Well Satisified!

"Was a Christmas gift from parents. Arrived on a very timely basis. Well packed. Easy to install. Love the ambience."

John Boy | Methuen, MA

Mom Loves It

"Bought for My Moms fireplace this Christmas. She loves it! Now she can enjoy the fire place without the work of cleaning and hauling wood."

Tony | Wallingford, CT

Very pretty... not much heat...

"I was looking for an electric heater/fireplace insert for my front room at [@]. I wasn't very happy with the selection of what they had so I looked online and found the Dimplex Deluxe LED insert for $50 more than what [@] wanted for their base model. I read mostly good reviews so I decided to order it. [...]the install was super easy and the fire is very realistic looking. I like that the logs glow hotter and cooler like a real fire. I had to leave the heater on 24+ hours before the 10x20 room started to warm up and I leave it running 24/7 to keep the room warm. I attempted to put a fan behind the heater for better air circulation through the fireplace but it didnt make the room any warmer after 48 hours of use. To be fair the front room has 56" tall double-pane argon windows along the front wall(20 ft span) and is also the front entry to the house. It is separated from the rest of the house by a heavy curtain to keep the main living area from getting cold in the winter.I haven't received my first electric bill since I've started using it so I cant include a cost of use review, but if it really costs $0.19/hr to use I dont expect a big jump in my electric bill. The front room is still cooler than the rest of the house but not uncomfortably cold like it was. I may purchase an Edenpure 1000 for heating the room and only use the fire place for ambiance.My impression: 5 of 5 for ambiance and allergies. 5 of 5 for ease of setup and use. 2 of 5 for heat output. Best use is for smaller rooms."

epimethius05 | Chicago, IL

look good

"Need to make larger one for larger fireplaces"

ken the carpenter | Glendale az

Dimplex Dimplex 23" Deluxe Electric Fire

"This system fit perfectly in my non-real fireplace. It really looks like I have a real fireplace when you look at it at night or daytime. I am really blown away with it."

Bluegunt1 | Seabrook, Texas

We just love our new fireplace insert!!!

"After researching converting to gas, this was the most simple cost effective way to obtain what we wanted, the great atmosphere of a fire without loosing heat up the vent and without the mess."

Greatful for the simple solution | Norwalk, CT

I have to remind myself it's electric!

"I ordered the insert to put in my "ventless" gas fireplace (which incidentally I can't use because of the fumes). I love it, it is so realistic I have to remind myself it is electric! It also keeps the heatpump from coming on - I can't wait to see our electric bill. Our new house will have Dimplex fireplaces instead of gas."

Marie | Ocean City, MD

Very satisfied with fireplsce insert

"[...] We are very happy with the way it looks ,very realistic."

Dave | Richmond, In

Very impressed by my purchase.

"I have not used my fireplace in several years due to the mess. I had seen a friend with electric logs that also served as a heat source. I researched electric inserts and purchased one for my home. I have been very pleased with the quality of the unit."

SM | Alabama

Electric Fireplace

"My fireplace [...] - it was easy to set up and operate - just plug it in. It is very realistic.[...]"

Marc | Lago Vista, Texas

We LOVE it and you will too

"I researched electric log inserts for weeks, reading countless reviews and visiting many sites. The Dimplex Deluxe is one of those rare products that simply does what it promises to do.Set up is a breeze, you literally plug it in right out of the box. The flame effect is impressive although not nearly as red as pictured. They're more white than red but they flicker beautifully. The glowing logs and embers are unreal - they're an absolute dead ringer for the real thing.Our fireplace is very high and wide, a larger unit would probably look a bit better but that's no fault of this unit.We have a stained glass fireplace screen which is slightly opaque glass with colored glass trim. The look of the fire from behind the glass screen is spectacular, it looks exactly like a real fire and in dim lights especially the effect is breathtaking.I had so many questions I kept calling - the salesperson Priscilla treated me like gold, with great humor, advice and patience. I was never rushed or pressured. Priscilla has so much knowledge and such great suggestions - it was more like working with a designer than a sales person.[...]If you're looking for a log insert that looks realistic, throws off heat, uses LED light technology and is effortless to use you can't go wrong with the Dimplex Deluxe"

Peter & Sean | Bridgeport, CT

most realistic

"This insert is just the best. I installed it last night and plugged it in. My wife walked into the room and just fell in in love with it. She had trouble understanding how the flames were produced. I told her they used mirrors and she said no way, those are real flames. LOL, what can I tell you? My way of thinking is If Momma's happy, then every one's happy. On a more positive note, she told me she liked ours better than my daughter and son-in-laws fire place insert. Now that's even more good news. Package came in good shape and only had two little screws in the bottom of the box to find a home for. never did find where they went, so am not worrying about them. I can honestly say, buy this fire place insert, you won't be disappointed. I only gave it four stars because I believe that if it's man made, then it's not perfect. Sorry Just MHO"

Old Guy | Hermiston Oregon

Easy to install and looks great

"This was very easy to set up and looks very realistic. We purchased this unit to provide heat to our living room which is partly underground in a tri-level. The room is always cold. The heater works, but the heater on this unit is on the top, not on the bottom. Some of the air is blocked by the fireplace trim and does not make it out to the room. It seems that the unit shuts itself down often also. Still worth the money as it looks really really good and we are working on the heat issue."

Gail | Morrison, Colorado

Happy with the product

"We have an old fireplace with an old gas line. Felt it safer to have an electrical insert. Was looking for something cosmetic and it is great! The heat is a plus and did not expect to heat as much as a real fire but it does an adequate job heating. We are very pleased. Possibly expected more heat per the reviews but generally very satisfied. Have already been recommending it! :)"

Linda | Burlingame

Nice fireplace without the headaches

"i would have liked it to heat up my large living room a bit more, but overall i am very satisfied. very easy to setup and attractive"

steve | pittsburgh

Wonderful addition to our home!

"[...] The flame is much more realistic and cozy than anticipated. Set up was very easy. We insered it into our existing fireplace. Took about 2 minutes for set up. We did have an electrician come and put a plug in our fireplace but that is just our preference..any close plug would do."

Susan | Ozark, Alabama


"The Dimplex 23" Log Set looks lovely in our fireplace. It adds warmth to our room. Everyone that sees it wants to know if it is real. We love it."

Linda | Cherryville N.C.

Very Realistic

"Decorative fireplace insert with outstanding appearance."

teddyo | Southington, CT

Great Product - easy to install

"This product is great, and so easy to install, gives my dining room ambiance and was just what I wanted. I also purchased a Krackle box and candle "wood burning" scent but haven't received them yet. Will make Christmas Special in my Dining Room with the Fireplace insert."

Dawn | Long Valley, NJ

Fire in a box

"I have a basement office and in the winter it is very difficult to stay at the computer for more than a few minutes at a time. I have tried electric heaters to little effect, but now that I have a Dimplex electric fire place insert placed in my formally non-usable fireplace, the room is comfortable feeling and looking."

piano Sophie | Baltimore, Maryland

I love it!

"The day it arrived was the first wet stormy day of the year.[...] we set it up right away. Was very easy and we had heat and a warm cozy room I highly recommend it."

beach bum | Solana Beach, CA

Gives that warm cozy feeling to the room

"I bought my fireplace insert just before Christmas this year. I love the coziness it projects, especially along with all the Christmas decorations in the room. My grandchildren are just facinated by it. I do wish it would put out a little more heat. I have a large fireplace opening and I just wish I could have afforded to buy an insert that was larger than 23". We built a base that surrounds the insert, painted it black and made it even more attractive. Overall, I am very pleased with it."

Scooter | Midlothian, VA


"Absolutely beautiful; however, I wish it had a couple more logs. Is there any way I can put a mirror in the fireplace to get more effect? Again, it's a beautiful addition to my family room."

Fireplace enthusiast | Pensacola, FL

It doesn't get any better than this!

"It's like having a real fire without having to turn the logs. It's very relaxing to sit and watch the flames. I've had to remind myself that it's not real!"

Pam | Tulsa, OK

Looks great! Sounds not so good

"It is very realistic looking. Easy to install and set up. It will be a welcome change to toting firewood and putting up with all the mess.The motor that drives the flame mechanism is noisy. Dimplex is shipping a replacement motor [...] Hope I can install it ok."

dub | Fort Walton Beach Fl

Realistic Fire Set

"I am very pleased with this fireplace insert. It looks real without any ashes mess. We all enjoy having it on all the time."

SU | Fort Worth, TX

This was perfect for our fireplace.

"This was perfect for our fireplace. People cant believe that it's not real."

Jerry | Paradise, Tx

we just love it

"it fits our needs perfectly.just click the remote to turn on a cozy fire .creates a very warm & welcoming atmosphere."

sunshine | boardman,ohio

Looks Amazing

"I installed this fireplace this week and have enjoyed daily since. It looks very realistic, and provides a wonderful atmosphere to my living room. I am very pleased with this purchase."

Fred | Iowa

Dimplex Delux 23" Electric Fireplace

"RE: Dimplex 23" Deluxe Electric Fireplace Insert/LED Log Set- DFI2310 I just bought this unit from [@] and could not be happier with this purchase. I installed it in an entertainment center and it looks great. The unit runs quiet and has a great display with optional heat. The best apart is the unit is a just plug it in and let it run absolutely no set up. It does have a remote control that will take less than a minute to set up (no problem there either). Price wise it is the best price online or in the retail market. [...]"

Russ | The Villages FL.

"I feel warm already"

"The new center of attraction in our livingroom.. quick to setup.. I felt warmer as soon as I saw the deluxe flame effect..Cant wait for the holidays"

harvey harv.. | Foultown N.C.

What a Great design and soooo Realistic

"The box was a little messed up Thank god for the way it was packaged. Works great, am so glad I went with the LED logs And no mess with ashes ever again. Click fire on click fire off. A Real nice piece of work"

Bigblock Rick | Gasport,NY

Wonderful product!

"I use my insert in my living room to heat the area around the fireplace. Although, I have a working fireplace, I prefer the insert to all the dust and ash resulting form a wood fire. My electric fireplace turns my home into an inviting place to spend time with family and friends."

MSU Bulldog | Starkville, MS

Very Realistic Flame

"Biggest seller in the inserts. This looks more realistic than the Dimplex Standard (DFI2309) because it has led lights inside the logs which make them look hot and burning. This is a good choice and has a very reliable history. Also has on/off remote."

Leah | Electric Fireplaces Direct HQ

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