Customer Support

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Expert Sales Advisors

Our Address

  •

    Electric Fireplaces Direct
    c/o Net Direct Merchants
    217 N Seminary St
    Florence, AL 35630 USA

Post-Purchase Support

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Brand Support

Get support quickly by contacting your product's brand customer service directly.

Toll-Free: (866) 661-1218

Monday-Friday, 8 am - 5 pm EST Website Customer Service

1690 South Congress Ave - Suite 210
Delray Beach, Florida 33445

ClassicFlame Electric Fireplaces include either a 1or 2 year limited warranty (see products for warranty length).

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Toll-Free: (866) 661-1218

Monday-Friday, 8 am - 5 pm EST Website Customer Service

1690 South Congress Ave - Suite 210
Delray Beach, Florida 33445

ChimneyFree Electric Fireplaces include a 1 year limited warranty.

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Toll-Free: (209) 461-6600

Monday-Friday, 8 am - 5 pm EST Website Customer Service

1690 South Congress Ave - Suite 210
Delray Beach, Florida 33445

Products offer a 1 year or 3 year warranty (see products for warranty length).

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Toll-Free: 888-346-7539

Monday-Friday, 8 am - 4:30 pm EST Website Customer Service

1367 Industrial Road
Cambridge, ON, N1R 7G8
Canada

Dimplex Electric Fireplaces include either a 1, 2, or 5-year limited warranty (see products for warranty length).

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Toll-Free: (866) 430-0703

Monday-Friday, 8 am - 5 pm CST Website

217 North Seminary Street
Florence, AL 35630

Electric fireplaces include 1 year warranty

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Toll-Free: 866-820-8686

Mon-Fri 8:30 am - 5 pm EST Website Customer Service

24 Napoleon Road
Barrie, ON, L4M 4Y8
Canada

Napoleon electric fireplaces include a 1 or 2 year warranty (see products for warranty length).

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Toll-Free: (800) 633-5096

Monday-Friday, 8:30 am - 5 pm CST Website Customer Service

Holly & Martin Electric Fireplaces include a 1 year limited warranty.

Toll-Free: 877-447-4768

Monday-Friday, 8:30 am - 5 pm CST Website Customer Service

6440 W. Howard St. Niles, IL, 60714

Muskoka Electric Fireplaces include a 1 year limited warranty.

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