Customer Support

How Can We Help You?

Expert Sales Advisors

Our Address

  • Electric Fireplaces Direct
    c/o Net Direct Merchants
    217 N Seminary St
    Florence, AL 35630 USA

Brand Support

Get support quickly by contacting your product's brand customer service directly.

Toll-Free: (866) 661-1218

Monday-Friday, 8 am - 5 pm EST Website Customer Service

1690 South Congress Ave - Suite 210
Delray Beach, Florida 33445

ClassicFlame Electric Fireplaces include either a 1, 2, 3 or 10-year limited warranty (see products for warranty length).

Register your product

Toll-Free: (866) 661-1218

Monday-Friday, 8 am - 5 pm EST Website Customer Service

1690 South Congress Ave - Suite 210
Delray Beach, Florida 33445

ChimneyFree Electric Fireplaces include a 1 year limited warranty.

Register your product

Toll-Free: (209) 461-6600

Monday-Friday, 8 am - 5 pm EST Website Customer Service

1690 South Congress Ave - Suite 210
Delray Beach, Florida 33445

DuraFlame products offer 1 year and 3 year warranties. Reference your item for specifics.

Register your product

Toll-Free: (800) 668-6663

Monday-Friday, 8 am - 4:30 pm EST Website Customer Service

1367 Industrial Road
Cambridge, ON, N1R 7G8
Canada

Dimplex Electric Fireplaces include either a 1, 2, 5 or 10-year limited warranty (see products for warranty length).

Register your product

Toll-Free: (866) 430-0703

Monday-Friday, 8 am - 5 pm CST Website

217 North Seminary Street
Florence, AL 35630

Stoves (Comfort Smart Americana, Liberty) & Infrared (Mighty Oak) include a 1 year limited warranty.

Register your product

Toll-Free: (800) 461-5581

Website Customer Service

24 Napoleon Road
Barrie, ON, L4M 4Y8
Canada

Napoleon Wall Mount Fireplaces include a 1 year limited warranty.

Register your product

Toll-Free: (800) 633-5096

Monday-Friday, 8:30 am - 5 pm CST Website Customer Service

Holly & Martin Electric Fireplaces include a 1 year limited warranty.

Toll-Free: (419) 874-6770

Monday-Friday, 8:30 am - 5 pm CST Website Customer Service

Greenway Home Products USA
1270 Flagship Drive
Perrysburg,OH 43552

Muskoka Electric Fireplaces include a 1 year limited warranty.

Register your product

Toll-Free: (630) 723-0071

Website Customer Service

1005 N. Commons Drive
Aurora, IL 60504

Celsi (America Electric Fireplaces) include a 5 year limited warranty.

Toll-Free: (877) 443-4737

Website Customer Service

812 Procter Ave
Ogdensburg, NY 12669

Burley Electric Fireplace Inserts include a 1 year limited warranty.

Toll-Free: (877) 798-8726

Website Customer Service

FURNITECH LLC
11 Eros Drive
Airmont, NY 10952

Furnitech Fireplace Media Centers include a 3 year limited warranty.

Still Need More Help?

Visit Our Learning Center