Having trouble with your fireplace?
Enter FIXIT10 at checkout on a new fireplace for 10% off!

 

Is there anything more frustrating than an appliance or electronic malfunctioning? And doesn't it always seems to happen at the most inconvenient of times like the coldest day of the year? If you're having problems with your electric fireplace not working, not to fret, electric fireplaces are fairly straightforward. There's probably a logical reason the heat or flames may not be working.

Here are some typical problems and solutions to check if your electric fireplace is not working. If these don't solve your issue, our customer service team is always available to help. First, did you check it's plugged in? No judgment, we've all had those kinds of days

Problem

The heater is on, but no heat is coming out.

Solution

Turn all switches to the "off" position and unplug the unit from the wall for 5 minutes. After 5 minutes, power everything back on.

Problem

The flame is on, but no warm air is coming out.

Solution

Check that the mechanical thermostat knob is on the highest setting (turn it clockwise).

Problem

The ember bed is glowing, but there's no flame.

Solution

Open the back panel of the unit. Check whether the spinner spindle is connected to the motor and that the flame generator drive motor is running. If it's not, call customer service.

 

Learn more about how fireplaces work.

 

Problem

The circuit breaker trips or blows a fuse when turned on.

Solution

The wire has short circuited. Plug the unit into another outlet or install a dedicated 15-amp circuit.

Problem

The unit turns off by itself.

Solution

Replace the remote control.

Problem

The logs, ember beds or flames are glowing, but very dimly.

Solution

Check the wiring for loose connections and replace if necessary.

Problem

There is excessive noise coming out of the heater.

Solution

The heater is either dirty or defective. Ensure the intake louvers and log cavity are free from dirt and dust.

 

Other problems with your electric fireplace not working that you don't see listed here, like a funny smell coming from your electric fireplace? Get more answers from our customer service team.

 

Having trouble with your fireplace?
Enter FIXIT10 at checkout on a new fireplace for 10% off!