Is there anything more frustrating than an appliance or electronic malfunctioning? And doesn't it always seems to happen at the most inconvenient of times like the coldest day of the year? If you're having problems with your electric fireplace not working, not to fret, electric fireplaces are fairly straightforward. There's probably a logical reason the heat or flames may not be working.

Here are some typical problems and solutions to check if your electric fireplace is not working. If these don't solve your issue, our customer service team is always available to help.  

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Bedroom with large electric fireplace.

The heater is on, but no heat is coming out.

Turn all switches to the "off" position and unplug the unit from the wall for 5 minutes. After 5 minutes, power everything back on and try again.


The flame is on, but no warm air is coming out.

Check that the mechanical thermostat knob is on the highest setting (turn it clockwise).


The ember bed is glowing, but there's no flame.

Open the back panel of the unit. Check whether the spinner spindle is connected to the motor and that the flame generator drive motor is running. If it's not, call customer service.


Large linear fireplace recessed into the living room wall.

The circuit breaker trips or blows a fuse when turned on.

The wire has short circuited. Plug the unit into another outlet or install a dedicated 15-amp circuit.


The unit turns off by itself.

Replace the remote control.


The logs, ember beds or flames are glowing, but very dimly.

Check the wiring for loose connections and replace if necessary.


Troubleshoot with Article "How Fireplaces Work"


Linear fireplace with white mantel in a large, bright living room.

There is excessive noise coming out of the heater.

The heater is either dirty or defective. Ensure the intake louvers and log cavity are free from dirt and dust.


There is a funny smell coming from the fireplace.

It's probably either electrical overload or a dirty chimney.

Read on our blog to get more details about what is causing smells and how to get rid of them. 

Still not sure what the problem is? Give our team a call. They are standing by to answer your questions. 

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