5 out of 5 stars
WELL MADE QUALITY PRODUCT
WELL MADE QUALITY PRODUCT
US Store
US Store
Rated 4.80 out of 5 based on 5 customer reviews.
5 out of 5 stars
WELL MADE QUALITY PRODUCT
5 out of 5 stars
Very prompt service. Thank you for that. The item was packaged well, and arrived quickly. It works great. Thanks again for your great service.
5 out of 5 stars
Perfect size, perfect ambiance, perfect amount of heat! Love it!
5 out of 5 stars
I ordered a fireplace and mantel and lost my remote twice by the time we painted the room and i finished organizing. This company has EXCELLENT customer service. Someone emailed me back immediately and sent me a replacement remote twice no questions asked. I highly recommend this amazing company, I could not be any happier!
4 out of 5 stars
Items shipped fast and were exactly as described. Some tips on installation would have helped. The trim is held onto the insert via magnets only and provides no structural support. Not a huge problem. My biggest problem was getting it to sit flush against a fieldstone fireplace since the stones are not like brick or wood in that the surface is quite irregular (not a nice flat surface). Suggestions on how to overcome this without leaving a large gap between the trim and the stone "wall" would have been nice. Also, my install was into a traditional fireplace with hearth so the bottom trim piece had to be cut in order to fit the insert such that the height at the top covered the opening fully. The firebox floor and the hearth are all one surface with no overhang for the bottom trim to hang over. Leaving the bottom piece of trim off left a gap at the top. On a nice flat vertical surface with no hearth this would have been a 10 minute job to install.