Napoleon Element 36-in Built-In Electric Fireplace

Warranty

This Napoleon product includes a 2 Year Warranty.

Protect Your Investment Beyond The Manufacturer’s Warranty

• Who is Mulberry?

  We've partnered with Mulberry to offer Product Protection on eligible Electric Fireplaces Direct products. Mulberry provides comprehensive product coverage you can count on, that you can add to your order, to enjoy even more peace of mind in addition to the coverage your Limited Warranty already provides.

• How do I purchase Mulberry Product Protection?

  It’s as easy as adding Mulberry Protection to your cart with your eligible products and checking out. Once you purchase coverage, you will immediately receive a welcome email from Mulberry with access to your dedicated Mulberry dashboard, which you can use to manage your plan, file a claim and contact their team. Or, Call us directly at 1.866.966.1122

• Can I cancel my Product Protection Plan?

  Yes, you can cancel your plan at any time. If you purchased your plan with Electric Fireplaces Direct, you can cancel directly with Electric Fireplaces Direct support. If you purchased your plan via post purchase email, you can cancel directly with Mulberry at getmulberry.com/login. You can also contact the Mulberry customer support team via support@getmulberry.com.

• How do I file a claim?

  Simply log in to your dedicated Mulberry dashboard at getmulberry.com/login for a 1-click, receiptless claims filing process. You can also contact the Mulberry customer support team via support@getmulberry.com.

• What happens if I return or exchange my products?

  Each Mulberry Product Protection plan is tied to the specific product with which it was purchased. If you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer).

To add a protection plan, select the plan before adding to cart or add it in the cart prior to checkout.