Why consider a Direct Protect Extended Warranty?

• Extends the product's original Manufacturer's Warranty for a period of 1 to 4 years (available protection terms vary by product)
• Protects your investment and provides a peace of mind
• Serviced by Warrantech, a leading warranty provider that has been "A" rated by AM Best for over 28 years

If you would like more information on the Direct Protect Extended Warranty, consult the Service Agreement or call us at 1.866.966.1122.

Protect your investment with a Direct Protect Extended Warranty

• No Deductibles, No Worries
  Once the manufacturer's warranty on your product expires, your Direct Protect plan goes into effect immediately. Should a mechanical or electrical breakdown occur, your product will be repaired or replaced, depending on the specific terms of your warranty plan.
• Labor Costs Included
  We’ll even cover the costs of parts and labor for the duration of your Direct Protect Extended Warranty.
• No Lemon Policy
  If your item requires three qualifying repairs for the same issue throughout the life of your Direct Protect Extended Warranty, we will replace it with a product of similar or greater value.

Add a Direct Protect Extended Warranty to your purchase

At the time of purchase: While you are making your product purchase from Electric Fireplaces Direct, you will have the opportunity to select the Direct Protect plan that best suits your needs, on eligible products. On the page of the specific item you intend to purchase, if a Direct Protect plan is available, you will see that item's extended warranty options. Check the box next to the option you'd like and select "Add to Cart".

After your purchase: For many items, you may be able to purchase a Direct Protect Extended Warranty plan within 90 days of your original product purchase, depending on the term of the original manufacturer's warranty. To obtain a Direct Protect plan on an eligible product you have already purchased from Electric Fireplaces Direct, please call us at 1.866.966.1122.

Shipping Information

Ships via Freight Carrier.

• Larger, heavier electric fireplace items or packages ship via freight carrier. As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport. If you require Inside Delivery, please call us at 866.966.1122.
• For Truck Freight shipments, delivery usually takes between 3 and 6 days from when your order leaves the warehouse. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.