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Dimplex 28-in Opti-Myst Electric Fireplace Log Set - DLGM29

Dimplex 28-in Opti-Myst Electric Fireplace Log Set - DLGM29

$929.99Reg. $1399.99You save 34%


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Delivery: 2-5 DAYS

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30 day return policy with no restocking fee


Key Features:

  • Designed for the utmost in realism with ultrasonic technology that creates "flames & smoke"
  • Patented Dimplex Optimyst technology
  • Fits into your existing fireplace
  • Logs & embers are hand-finished for a realistic appearance
  • Flame only insert for the look & feel of a real fireplace
  • Remote control for turning unit on and off

Satisfaction Guarantee

30 day return policy with no restocking fee

Free SAME DAY Shipping

by Federal Express
order by 11am cst

Delivery: 2-5 DAYS

Easy Returns

Dimplex 28-in Opti-Myst Electric Fireplace Log Set - DLGM29

$929.99
Reg. $1399.99
You save 34%

Key Features:

  • Designed for the utmost in realism with ultrasonic technology that creates "flames & smoke"
  • Patented Dimplex Optimyst technology
  • Fits into your existing fireplace
  • Logs & embers are hand-finished for a realistic appearance
  • Flame only insert for the look & feel of a real fireplace
  • Remote control for turning unit on and off

View Specifications ▼

Questions about this product?

Our fireplace experts are here to help.

1.866.966.1122 | Email | Live Chat

Free Shipping

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Ships SAME DAY

When it ships, you will receive an email with a tracking number.

Delivery: 2-5 DAYS

It will arrive after leaving the warehouse.

Guarantee

If unhappy with your purchase, simply let us know within 30 days.

Ask an Expert

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Easy Returns

We will refund your purchase with no restocking fee within 30 days.

Item Details

The Dimplex 28” Opti-Myst Open Hearth Electric Insert is a flame only fireplace (no heat) insert that is designed with cutting edge technology for the most realistic, visually attractive design. This fireplace insert includes an authentic metal grate that looks and feels just like one used in a wood burning fireplace. The logs and embers are all hand finished so that they look as real as possible. The flames and smoke work through an ultrasonic method using a fine mist of water for an ultra-realistic effect.

The patented Dimplex Opti-Myst technology offers the most realistic, attractive replacement for your gas or wood fireplace. The log insert includes an easy to fill water tank that will last between 12 and 14 hours and set up is simple as well. Just plug it into a standard household outlet. Customers who have purchased this fireplace insert simply rave about the realistic look of this insert. Customers all agree that it is easy to use, easy to set up, and realistic whether turned on or off.

Includes

Electric Fireplace Log Set, Ember Bed, Grate, On/Off Remote & 1 Year Warranty

Product Details

Brand

Dimplex

Finish

Black

Fuel Bed

Logs

Installation

Fireplace

Style

Traditional

Manufacturer's Warranty

1 Year

Dimensions

28" W x 12" H x 14.75" D

Shipping Weight

32 lbs

Electrical

Volts

120

Amps

N/A

Watts

64.8

Wiring

Plug-In

Bulb Type

LED

BTUs

N/A

Supplemental Heating Area

No Heat

Remote Control Options

On/Off

Approval

Downloads


Video


Options

Add a Direct Protect Extended Warranty (Details)

Warranty

$89.99 2-Year

Warranty

$129.99 3-Year


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Warranty

This Dimplex product includes a 1 Year limited warranty.

 

Shipping

Ships via Federal Express.

The Dimplex 28-in Opti-Myst Electric Fireplace Log Set - DLGM29 ships SAME DAY and is delivered in 2-5 DAYS!


Guarantee

 

Product Specifications

Brand

Dimplex

Finish

Black

Fuel Bed

Logs

Installation

Fireplace

Style

Traditional

Warranty

1 Year

Volts

120

Amps

N/A

Watts

64.8

Wiring

Plug-In

Bulb Type

LED

BTUs

N/A

Supplemental Heating Area

No Heat

Remote Options

On/Off

Product Dimensions

Dimensions

28" W x 12" H x 14.75" D

Shipping Weight

32 lbs

Product Description

The Dimplex 28” Opti-Myst Open Hearth Electric Insert is a flame only fireplace (no heat) insert that is designed with cutting edge technology for the most realistic, visually attractive design. This fireplace insert includes an authentic metal grate that looks and feels just like one used in a wood burning fireplace. The logs and embers are all hand finished so that they look as real as possible. The flames and smoke work through an ultrasonic method using a fine mist of water for an ultra-realistic effect.

The patented Dimplex Opti-Myst technology offers the most realistic, attractive replacement for your gas or wood fireplace. The log insert includes an easy to fill water tank that will last between 12 and 14 hours and set up is simple as well. Just plug it into a standard household outlet. Customers who have purchased this fireplace insert simply rave about the realistic look of this insert. Customers all agree that it is easy to use, easy to set up, and realistic whether turned on or off.

Options

Add a Direct Protect Extended Warranty (Details)

Warranty

$89.99 2-Year

Warranty

$129.99 3-Year

Downloads

Shipping

The Dimplex 28-in Opti-Myst Electric Fireplace Log Set - DLGM29 ships SAME DAY and is delivered in 2-5 DAYS.

Reviews

+ Write a Review

Flame effect from steam caused the entire assembly to rust.

"Wife absolutely loved our Opti-Myst fireplace while it worked. Had a very realistic flame but it has a huge design flaw ... uses water to create steam to provide the flame effect and the entire assembly rusted out after 2 years. Now it sits in our living room as a very expensive piece of garbage."

Art | Montreal, Canada

Post warranty experience

"We really liked it during our first year. Soon after the warranty expired, the LED assembly malfunctioned. The LED assembly created the uplighting effects without which you only get glowing logs and some myst - like a campfire that's been rained on. As I disassembled the unit to access the LED's I noted the light assembly was corroded with moisture from the OptiMyst components. (This doesn't affect the logs or ash bed). I messaged Dimplex on their website to get a quote for an LED board replacement but did not get a response. So I used a different LED assembly that operates from a separate power source. Simply replacing the Dimplex light assembly will not fix the design problem that allows moisture to accumulate on the LED board. I expected better quality for the price I paid."

Greg | Ohio

Dimplec Electric optimist fireplace insert

"We love our new Dimplec Electric optimist fireplace insert. It arrived as scheduled and was easy to assemble. It looks realistic without the mess and fuss. We have received many positive comments from friends and family about how nice this fireplace looks in our home. We highly recommend this fireplace insert for those looking for a way to re-emerging an old wood burning fireplace. Thank you Dimplex."

Steve | GF MONTANA

perfect application

"A perfect fireplace to create a realistic fireplace ambiance in a waiting room without creating unwanted heat."

jon | london ont canada

Outstanding!

"I had to shut down my wood fireplace, but I still wanted the ambiance of a crackling fire. Dimplex Electric fireplace insert really does the trick. It looks very real, and the noisemaker adds to the realism. I fell asleep in ten minutes in front of this electric fireplace. It really is as close to the real thing as you can get, without the fuss of burning wood and stacking a cord and cleaning ashes, etc."

All-electric! | South Carolina

Very happy with this product

"I converted an outdated wood burning fireplace that we never used into a focal point of our family room. I didn't require this to be a heat source but wanted the most realistic flame I could find. The hardest part of the installation was running and concealing the wiring for the electric receptacle because the room sits on a concrete slab. The kit installation was fast and easy. We've received lots of compliments and double takes. I like the aesthetics and don't miss cleaning ash out of the fireplace."

Greg | Ohio

I would buy this log set again.

"After deciding to paint our brick fireplace, we were happy to find an electric log set that looks realistic to complete our new look."

Speedy | Hanover, PA

I would not buy this product!

"Dimplex Model DLGM29: Assumed from advertising this unit had some type of projector for a "flame", doesn't. For almost $900.00 including taxes one would expect something more substantial. Dimly lit logs and coal bed. No flame and if you look real close you might see a mist. Believe this would be deceptive advertising. Save your money and a headache. Avoid this product. Now we will find out if they accept a return!"

J.R. | Alabama

Great Product!

"Love this. The steam that this device puts out actually looks like real smoke. Fired it up one night when we had friends visiting and he claimed that he could actually feel heat coming from it -- it's that realistic!"

Old Guy | Camarillo, CA

Pleasantly Surprised

"I was surprised that the mist really does give the illusion of flame. I have an unusually shaped brick fireplace that really didn't allow for an electric insert. I was not happy with many of the log insert choices as they appeared phony. I took a chance on this unit and was pleased with the result. It clearly states that it does not give off heat and in the small room where it is placed, that was not a concern for me. I have had several comments on how attractive this unit is."

SwissMom4 | Cleveland, Ohio

Not as realistic as expected

"We put the Opti-Myst Electric Fireplace in our raised hearth. The glowing, pulsating logs looked fabulous, but the flame/smoke effect could hardly be seen. It might as well have been a lit cigarette. We think that a floor-level hearth would let you see the flame/smoke much better. We decided to return it in, and found ElectricFireplacesDirect very responsive and had our money back within 2 weeks. Instead we bought the Dimplex 33-In Purifire Built-in Electric Fireplace - BF33DXP, which we are very happy with."

Clairsie | Mansfield, CT

Dimplex DLGM29

"after two weeks the led lights started to flash unrealistically then stopped altogether with a single flash once in awhile. The warranty people in Canada were great to work with, but the parts they sent didn't fix the problem, I will have to call them again. aside from the hassle of having to call them, they are very easy to work with, I was expecting a hassle to get replacement parts, but they couldn't have been nicer."

usmcflamethrower | Rochester, Michigan, USA

Wonderful Effects!

"This piece arrived quickly and in perfect condition, was really easily put together and does exactly what was said on the description. Exactly what i wanted and exactly what i needed!"

Pavlov | Ontario, CA.

Is it real !

"This is the best fireplace there is!"

The Grew | New York

The most realistic electric fireplace appearance by far!

"This fireplace can be used year round since there is no heat that comes from it's operation. My family & friends are also impressed."

Debi | Clovis, CA

Looks awesome!

"The product looks very realistic. One of our friends changed seats to go warm up by the fire. She was so surprised when we told her it was not a real fire!"

Greg | Denver

Happy with product and service after the sale

"the 'smoke' very real in appearance"

Ron | Tishomingo, OK

Smoke Looks Real!

"This looks so realistic! But I wish it could provide heat, and it would be even better if the sound could be the crackle of a fire, rather than the occasional drip of water."

Janet | Fairfax, VA

Dancing flames and glowing ambers look so real!

"The Dimplex Opti Mist Electric fireplace was selected in place of a traditional gas fire insert to provide the "look" of a real fire without the cost, installation requirements and smell of gas. We are so pleased with the speedy delivery, ease of installation and the overall realistic look and feel of the product. It adds warmth to the room without getting hot therefore doesn't become a safety issue for our very young family members and has no impact on the operation of the home heating system and room temperature."

Linda, the happy hiker | Puslinch, ON Canada

Certainly not as pictured

"This product arrived with the motor casing loose/disconnected and it was impossible to reattach the wiring. Dimplex had to replace it. Their support staff was not helpful. Once I had all the working parts, assembly was extremely difficult and instructions hard to follow. The sticky Velcro provided to attach the logs was ridiculously inadequate for the job. The wires to the logs are fragile and difficult to hide. Don't try and move it once you have it together, (which leads to a problem when light bulbs need replacing.) I should have boxed it back up and returned it, but customer service told me my opportunity for a refund had expired. (I bought it in November as a Christmas gift for my hubby; we tried to install it in January! Too late...)"

Geri | New Jersey

Mesmerizing!!

"As a fireplace insert this is amazing as it is so realistic. We just love it and my family and friends could not believe that it is electric. I would recommend this to anyone who is looking for the realism of a real fire without the mess. Just remember that it is not a source of heat, although as you gaze into the flames and smoke you do get a warm glow."

Maggie | Ontario, Canada

We Just Love It!

"We use the optimyst to create a cozy cabin "feel" to our living room. We wish that there was a way to increase/decrease the flame effect."

DonPaul | Northern Michigan

Better than a real fire!!!

"Awesome purchase!! Now we can have year round enjoyment of our fireplace, even in Florida!!!"

at the beach | St. Pete Beach, Fl.

Converted 3-sided ventless gas fireplace w/this unit

"I wasn't sure when it arrived how well that it would work replacing a 3-sided gas ventless fireplace. I used some of existing fireplace's logs on backside that faces the dinning room to hide the tank & it's inner guts and remaining short logs on 3rd side that faces the kitchen. Surprising it look very good with the flame's light & smoke vapor showing up well from 2nd + 3rd side of fireplace above old logs. I would recommend also buying the "Comfort Smart Fire Crackler Sound System" at the same time w/Dimplex OptiMyst 28" Open Hearth Electric Log Insert, because the sound adds so much to the flame & smoke! That sound unit is operated by three 1.5 penlight batteries (4.5V) w/3 sound levels, so since I have this sound box hidden inside & also wanted to be able to easily switch sound on/off separately from flame + smoke, I wired a small ac USB power supply to unit and control it w/2nd ac wall switch next to the one for the fireplace. ... this works great. I have used my Dimplex OptiMyst 28" Open Hearth Electric Log Insert now everyday for 4 weeks ... and love it!"

DPR | Ft Wayne, IN

BUYER BEWARE!

"Product was shipped in a used box and you could easily see that the product was previously returned. The fireplace logs looked like someone had taken a sledge hammer to them- hundreds of pieces. It was a joke. Very frustrating experience."

Alex | Nazareth, Pa

Excellent Product

"I had questions on setting up - the customer service section of Dimplex is most accommodating and went out of their way to provide instructions. I would recommend the product just because of them."

John | Waco, TX

Just what I wanted!

"It was just what I wanted. The look of a fireplace without the heat and mess. The part that made the look of the smoke and fire, did not work, but with a phone call we had a new part shipped to us. Love it!"

The reader of books | Michigan

Appearance is great.

"Removed old gas fireplace, had to add flat deck new unit slipped right in. Just wish the flame was higher for better appearance - a lot of smoke minimal flame"

Honey-Do | Spring Hill, FLorida

Beautiful!

"The best thing about this is that I'm not allergic to it as I am to smoke! It looks like flame and smoke and I love that! I think we will like it in the summer because it doesn't put out any heat! If we lived in Florida, it would be perfect. Free shipping was fantastic! It was easy to set up and it's easy to add water to the reservoir. It was a great purchase!"

Melanie | Vandalia, Illinois

ABSOLUTELY BEAUTIFUL AND REAL LOOKING!

"I have been wanting this fireplace since I saw the video 4 years ago. I couldn't get it then because it wasn't available here and I didn't not have an existing fireplace. I needed a larger unit than they offered so I had someone custom make me a fireplace mantle . GREAT INVESTMENT! When it came , one of the logs had a hole cracked out of it. I called the company immediately and I had my new log within 3 days Free of Charge. I had a Dimplex heater, and had the man who built my fireplace install it inside the top above the logs. (You have to make sure it is above the logs by about 19 inches. ) I also invested in the crackler and set it behind the logs . It has 2 volume levels. I set it to the quieter one. So I have a great fire effect, great sound effects and the heat feels like it is actually coming from the fire. Everyone who sees it thinks it is real. I takes a little while but it does heat my room which is large/med with vaulted ceilings. Great investment that I hope to enjoy for a LONG time. There is a video below."

San | Pittsburgh, PA

Fire Place Overlord ( Important Update )

"ALL OWNERS VERY IMPORTANT UPDATE If you read description closely remote DOES NOT control anything but ON/OFF and Light does not turn on vapor myst???? I called Manufacture they confirmed this........ Guess what??? On your remote hit the Left remote button once to turn on and off. By accident I noted if you click it on and then press Left button twice ( not rapid but twice ) it actually turns the Vapor myst on. So see Chinese Manufactures got it right and Manufacture didn't even realize you can control entire function with your remote. Hope this makes your experience even more enjoyable"

Fire Place Over Lord | Palm Beach, FL

Not what I was expecting

"The directions aren't much help. The logs are supposed to velcro in place but I had to move almost every one of them to get the logs to stick. THe lage log in the back doesn't fit across the back as it shows in the directions. And, while the mist does look like smoke, there is nothing in it that looks at all like flame. Had I known what it was really going to look like I would not have bought it."

Jim | Lemoyne, PA

DLGM29 Excellance

"I did extensive shopping around looking at Dimplex, Napolean, and a few other well known and recommended brands. I LOVED the Dimplex OptiV, but 1) it was way over priced ( I could see $1000-1500 but >$3000 yea right not in this life time or at least until it can roast marshmallows ) and 2) its "Viewable size" is like 22 inches by 10 inches high in a Large Fireplace it would seem like a 10 gallon fish tank. I hope they make a larger version say viewable area 28 inches by 24-28 inches high and come down in price. I asked around and ElectricFireplacesdirect.com multiple Reps did steer me towards the Dimplex DLGM 29 based on the request for a logset that looked as real as possible. I then proceeded to Google and Youtube it. I read reviews which in my opinion are from people with unrealistic ideas of it being a real fire. Its fake but looks as real as possible and a lot better then many other electric models out there that in my opinion don't even come close to attempting to emulate real fire. My fireplace builder never heard of it or saw it before but when I put it together and installed he was very impressed and planned to show other customers as he felt it did a great job. ( He took a lot of pictures ) FYI My picture of fireplace opening is 36 inches at front and comes back to 28 inches for size relation from recall its 28 inches high. Hope this helps I also bought and use Fire "crackler" which is great for realistic fire sounds I find Medium setting is best, low is to faint, High is to loud and unrealistic. PLEASE NOTE Pictures are copyrighted by me no use or reproduction allowed without written consent of myself the owner and photographer. I posted these myself to ElectricFireplacesdirect.com I do NOT intend to keep the Black metal spark guard there forever, I have two little ones I do NOT want playing with or breaking the ceramic logs so that's just to protect my investment from the little rug rats of chaos. KEY THINGS: Use distilled water ONLY ( less chance of scaling and mineral deposits which affect performance) Read USER MANUAL directions Carefully Keep silver colored Ultrasonic apparatus clean ( toothbrush so as to not damage and weak vinegar solution DO NOT soak in vinegar, and rinse completely of any residual vinegar) If using distilled water every 3-6 months minim. In back small sponge like Fan filter get better air flow if buy computer fan filter cut to size, ( warning this may not catch all dust so use at your own risk leading to fan dust accumulation) Haven't done this yet myself but intend to after testing without any filter. Work in progress Niches beside fireplace are to get shelves and cabinets yet. Hope this helps Palm Beach Florida"

Fire Place Overlord | Palm Beach, FL

I love it!!!

"I have it on every evening, and I don't have to worry about staying up until a log burns out."

sus | Nampa, Idaho

Love the Opti-Myst

"Using in a fireplace in an 95 year old house where the chimney flue is in poor condition and cannot take heat or smoke. Looks great there"

PC | Roanoke, VA

So far so very good

"Only installed a week but it looks good just wish the fire crackler had a remote or worked with fire place remote.If it still workes as it does now in a year I would give it another half star bringing it to 4 and 1/2."

Pete | Spring Hill Fl

We love it!

"It's exactly what we were looking for...beauty but no heat"

gen | virginia

Looks spectacular!!

"It's very realistic in appearance and looks gorgeous! I just wish it made the sounds of a crackling fire as well. I purchased a separate sound machine but i'm not happy with it (just too loud even on lowest volume setting and its mostly a popping sound rather than soft burning sound). It would have been nice to have the sound built in to the log set, along with a heater option."

DC | NY

Review for the dimpled 28-inch opti-myst

"We found it a bit complex to set up. Also, the log attachment to the grate could be more secure. Have enjoyed sitting in front of a relaxing fire."

Bones | Arlington, Texas.

Very real looking, but....

"We love the look, but the log set-up was very strange with poor pictures in the manual. The velcro attaching method seems really primitive for such a good looking and innovative fireplace."

tpsharp2 | South Bend, IN

super insert

"Nice looking. Lots of compliments! There is no "flame" - but the mist looks like smoke and the orange/red glow makes you believe there is fire somewhere. The most difficult thing was trying to set the plugs from the logs into their main connections. The plugs are tiny and go under the grate - doing this even with a good flashlight took longer than I expected."

Nancy G | Tampa Bay, Florida

Best Purchase All Year

"We replaced a ventless gas fireplace set with an Opti-Myst electric log set. This is absolutely beautiful,realistic,clean and easy.I was very sick from the gas ventless fireplace and also very disappointed to have to give up having a fireplace. I was so happy to find this log set. Under the log set is a pad, which are the embers. That was the only thing that needed a little TLC. It wasn't to realistic due to the fact that it ends abruptly and does not have gradual edges on it. I purchased a small bag of mesquite wood chips and spray painted two batches of them black. With one batch I added silver hammered spray pain on the black. I added these to the edges of the ember bed and it matches perfectly and gives the log set the look of dropped embers of wood from a dying fire. We also added the extension cord under the floor of the fireplace in the same color as the brick so it does not show up and painted the inside of the fire box black. I also liked the logs separated a little so the fire shows up more. With some art work this looks great. I like it so much better than a gas fireplace and also the logs on the gas log sets don't light up and flicker like these."

Teddy | Blue Ridge, GA

FIREPLACE COMES ALIVE

"The Dimplex Opti-Myst log and fire set, fit perfectly in our newly acquired marble fireplace surround. The lighting and smoke from the unit creates an authentic fireplace reflection and shimmer,on the black impressed tin celling tile at the back of the opening. A draped black fabric on the back and the sides also adds to the reflections and realism. It's a delight and adds atmosphere to our living room. We are ecstatic! Thank You DIMPLEX"

Perfectionist Paul | Toronto, Canada

realistic

"The fireplace insert is very realistic. I get compliments on it all the time. When I first turned it on the faux smoke was small but gets bigger in 30 min or so. Its easy to change the water in the back of the product. The technology is similar to a clothes' steamer. Overall its a great buy. I wish it blows out heat. Also, when the product was delivered one of the logs was broken in half. I didn't want to go through the return process so I just used crazy glue to stick the pieces together. No one notices it because its dark in the fireplace. No big deal."

Marko | Frederick, MD

Beautiful - looks real

"The fireplace is very cosy and very pretty. Our house is over 100 years old and has a "fake" fireplace. It was not possible to make it into a real one but this is almost as good. I almost threw some paper in it the other day - had to laugh."

Maggie | Wisonsin

Looks Great.

"The flame looks great. I have not found anything else on the market that looks this realistic. However, it was unnecesarily difficult to get the correct set up. It took much tial and error before the optimum arrangement was achieved. I thought there would be more flame."

The Guyz. | Gulf Breeze FL

Delighted

"We were pleased, and two members of our family have bought this product after seeing ours!"

David | Halifax nova scotia

This is EXACTLY what we wanted!

"We like to buy things we know are the best for our value and this NAILED it! Absolutely the look and "feel" we wanted...get up every morning and spend time gazing into the flame and quietly relax before the day kicks off...sets the perfect mood in the room without the smoke, smell, or ash to deal with...everything it was advertised to be!!"

Key Inc. | Apache, OK

Nothing could Surpass It

"We put this fireplace in our living room and it looks so realistic everyone raves about it. It is perfect for our warm climate because we only want the look of a fire and this certainly has a perfect look."

mahgwit | Scottsdale, AZ

Love the realistic fire!

"This fireplace is very realistic looking! Flame is small, as you would expect from a 'water' fire, but very acceptable and 'smoke' is very realistic. Easy set up. Absolutely safe - we can leave the house with no worries (even though it looks real - truly it does!). Uses distilled water and we've found that a tiny amount of salt in the water helps with the flame. Water reservoir lasts 12-14 hours. The Velcro is absolutely useless, but the logs lay well enough on their own. The remote is very handy. The fact that there is no heat is a bonus as the room never over heats requiring us to either turn it off or open windows. The only thing that doesn't look real is the coal bed which we opted to NOT use and it looks just fine without it. I'm excited for everyone to see my fireplace, because they won't believe it - it's that good. In the video I've attached, you can't see the smoke, but you can definitely see it in person."

Margaret | Barrie, Ontario, Canada

Well Done...but

"This arrived very quickly. It was very well packed. Others have said it is hard to set up. NO it is not. The directions have crude drawings that can confuse, but I have seen a lot worse. It fits together well except for the velcro (which I don't use at all)that holds the logs in place. And they provide lots of extra velcro for your own design ideas. The logs light great. It comes on instantly. The smoke looks real...but there is NO flame effect. I don't know what others are talking about. It looks realistically like the red-hot logs are burning and smoke is rising, but nothing looks remotely like a flame to me. But I still think it is great. It runs longer than I thought it would on a fill up and the water tank is easy to get to."

RayROnline | Va. Beach, VA

Wow! Very believable!

"This was a bear to set up -- not because it's hard, really, but because the instructions are just not clear or complete. BUT once I got it going, it is GREAT! I got my husband into the room and just waited for him to notice, and he said, "I didn't think we could build a fire in that fireplace." He thought it was real! The smoke effect really sets off the lights."

MingoMom | Montauk, New York

IT LOOKS SO REAL

"With a woodburning fireplace in an all electric house our options were limited. Living in Texas we don't need a fire very often, and this was an opportunity to have the look but not the excess heat or mess. There were other options, but this was the way we decided to put our IRS refund to better use. Putting it together was challenging, but once we got it setup, we were thrilled. How clever! Thanks for making our living room look so special."

Seniors who like a romantic (easy) fire | Plano, TX

As good as we hoped for.

"For the cost we were expected a well designed unit which is what we received. The pleasant surprise was the mostly realistic look. We have had several prople walk over to warm their hands and be quite surprised."

Bill | FL

Very satisfied customer

"I was mesmerized looking at. A fireplace at the Ritz Carlton and began my search on the Internet. I found mine and found it to be equal to or better than the one I had viewed. It has been a real pleasure and I recommend it whole heatedly! Ron Brackett"

Ron | Rockmart, GA

Wow! (Sums it up)

"To spend this amount of money, we weren't sure what to expect, and to be perfectly frank...I was prepared to be disappointed and send it back. Wow...was I wrong. Packaging was 1st class...there was no way it was going to be damaged in transit unless it was run over by the truck. Set up pretty direct. What we did was add a little "Disney effect" to complete the transformation from a cold, unused fireplace to a warm, realistic atmosphere. (See pictures) My wife "staged" the fireplace with a basket "at the ready" with a log and kindling from the yard. Also fireplace accessories and a screen. The screen is not shown in the pictures, but it is a small screen (you don't want to overpower and take away from the "fire". However before we did any of that, we took charcoal briquettes and burned a ¼ of a bag to get the ash that we strategically placed around the base. Make sure not to get carried away and put it on the display...just use enough to make a gradual transition from the fireplace floor (and also cover the cord). Add some burnt twigs, sit back, and enjoy. It may sound like a lot of unnecessary work from a fireplace display that's already good...we think the finishing touches are worth it. Ease of use? Our 5yr old granddaughter when visiting (before she does anything else)...goes into the room and pushes a button on the remote. Done. Hope this helps you decide. Thanks. Doug and Jeanne W."

Doug | Philadelphia PA

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