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Customer Testimonials

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Loving this!!!

"Started using heater 12 hours ago and I couldn't be more pleased! As a widow on a strict budget, heating 2,800 sq. ft. with the heat pump is out of my budget range. Closed off the unused rooms and the stairs to 2nd floor, turned off the furnace and turned the heater on. A cold front came through today and at 35-40 degrees outside, I'm staying toasty warm with JUST this heater. It is advertised to heat 1,000 sq. ft. and that's what it's doing here. Very attractive and the flames and logs are as realistic as any gas logs. I'm looking forward to very small power bills for the winter. Our local power company is about to increase rates by 18%; therefore the reason for my purchase. Have already sung the heater's praises to my friends on Facebook, and will continue to recommend to everyone. Thank you for such a great product that adds to the decor as well as doing its job. I am extremely pleased with this purchase, and will be even more pleased as my electric bills go down. Love all the features and the remote."

Grammy Christy | China Grove, NC

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Wonderful Product

"I received the first insert and there was a problem with the heater kicking off. I called and reported it and was sent a new part, replaced it, and still had a problem. I was sent a new insert immediately and it works wonderful. I love the product and would definitely recommend it. I have since bought two more for my children who feel the same. We are all very pleased. I wish all companies were so easy and efficient to deal with. Wonderful product, wonderful company. Thank you."

Nana | Mercer, PA

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Buy it and you will love it!

"I am using this both as a supplemental heating source and as an attractive TV entertainment center. It was packed very well, assembly was very easy, and it looks much nicer than I anticipated. I would recommend this unit and company to friends and family looking for a similar device."

Dawn | Albuquerque, NM

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Love my new insert

"We have a very cold living room in a cold city. The insert adds enough heat to make the room cozy. The room is 10 by 20. The flame is very attractive. We bought this unit to replace our leaky wood fireplace. Can't wait for our contractor to come and build the new fireplace surround. The unit was delivered to Ottawa very quickly but the delivery company took a week to deliver because they said that they needed 2 people to deliver. That was the only hiccup. Very happy."

Cold in Ottawa | Ottawa

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LOVE this fireplace!

"Love Love the fireplace. It's calming and I find I sit and relax more with it in the living room. I also have more company. Everyone wants to come sit in front of it, listen to music, and relax. Please specify to the delivery company exactly where you live and how you expect it to be delivered. My delivery driver stated he only delivered to a garage. I had a hard time convincing him that the front door to my condo was the best way. He said he didn't do stairs. I showed him that condos in the 21st Century have elevators. You are expected to inspect the furniture that comes with your fireplace. The driver does not have any tools to open the two boxes. My driver stated if there isn't anything wrong with the box, then what's inside is ok. I proceeded to open the furniture box and inspect each piece. The driver was not happy that I was putting him off his delivery schedule. Without finishing inspecting I gave the driver a tip and and wished him Merry Christmas."

Libra9 | Woodbridge, VA

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Love this product!

"This shipped in 2 days. Awesome customer service from this company! Will tell friends and family about it! Out of the box and plug it in. Simple to use. Beautiful , vibrant colored flames are mesmerizing to watch! Heated up living and dining room in minutes. Very pleased with this product and so happy I chose this! Sure to enjoy it. Buy this...you will not regret it!!!"

vicki | Jamestown NY

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Best looking logs and embers....

"In our living room. I almost think it is real. The other one is in a large all purpose room. It is in an old fireplace that is 214 years old. I bought a third one from a different company. It is noisy and the logs do not look as real. The Dimplex has the grate separate from the logs Looks more real. It looks as if the embers are glowing across the logs. The other companies have the grate made out of the same plastic or as one piece in the front. It is worth spending a little more money for the Dimplex."

Florence | Manheim PA

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Extremely Pleased

"Purchased as a gift for our 82 year old father. He, like many older people, is cold all the time. He absolutely loves the heater, the quick response and that it is mobile. He can now watch T.V. in complete comfort. We are extremely pleased with this product and this company.[...] Thanks."

Becky | Rochester, Illinois

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Great addition to your family room.

"We had wanted to add the electric fireplace for several years but never found one we really liked. This unit filled our needs and added so much for our sitting room. I wish I had ordered the crackling unit which is sold separate. This would be the only way to improve the unit. I got it uncrated and installed in just minutes. The folks shipped this in lighting speed time even though it was ordered just before Christmas and arrived, to my surprise, the day after Christmas. I had expected it by Jan. 2. Great company and great product and would recommend to anyone looking for a good product and nice folks to deal with."

Kiowaklipper | Lake Kiowa, TX

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We love it!

"It's another cold night in Houston, yes Houston, and for the second season in a row, your fireplace is working perfectly. I bought it primarily for the ambiance but, when we need it, the heat is very welcome and reliable. I wouldn't hesitate to recommend your products and company to anyone. Best Regards, Bill Ullrich"

Bill | Houston, TX

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WONDERFUL FIREPLACE

"I purchased this fireplace in 2004 - 9 years ago. Throughout this time it has been a great addition to my homes. I now live in a very small home and this fireplace heats almost my entire living room area. I lost the remote control unit and just ordered a new one through this company. What a great company to continuously carry the old accessories."

Wine Country Resident | NAPA CA

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Absolutely great fireplace.

"The company is wonderful to deal with! I placed the order and received shipping notice within a day. I received the fireplace in perfect condition. It was easy to assemble, taking only about 45 minutes. It truly adds ambiance to my family room. The rustic look goes perfectly in my home and the flames, glowing logs and embers are extremely realistic. If you're looking for a rustic look without the cost of installing an authentic stone fireplace, this will work work nicely!"

SJL in AZ | Tucson, AZ

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Great unit, I would buy it again

"Delivery was on time and in good shape. Directions and assembly easy ( 2hrs ) alone. Infared fireplace heats very well in our living room (400sq.ft.). Premium Oak cabinet looks very nice and goes well with our other oak furniture. All of our entertainment equipment fits very well in the cabinet. Our 60 in. TV looks great sitting on top of the cabinet. I recommend this unit and company. Very nice to deal with."

Gary | Rochester N.H.

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High quality at half the price!

"I had my eye on this stand at a local furniture store and it cost double the price. I also looked on some other online retailers and the price was still almost double. We ended up ordering from Fireplaces Direct and I am so happy we did. The quality is fantastic, it was easy to put together, and the heater really does a great job of heating a room without the fan being super loud as I've noticed with some other electric fireplaces (we did the upgrade to the infared heater). Everything arrived quickly with no damage. I highly recommend this product and this company."

Ella | New Hampshire

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Excellent Product

"We were looking for an attrtive fireplace insert/supplemental heater for our living room. After much research we ecided on this unit. Electric Fireplaces Direct.com was the best price, and their customer service excellent."

KC | West Bridgewater, MA

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Absolutely perfect!

"My wife and I decided to step up and make what is (for us) a large purchase for what would be considered an heirloom piece. We are absolutely pleased with the beauty and the quality of the ChimneyFree mantle package we got. The worksmanship is impeccable and it is the perfect piece for our home. And, as an added bonus, the process of putting it together was MUCH easier than I anticipated, and I was able to do it myself in about 45 minutes. Oh, and also we spent a few weeks researching and looked at other retailers, but Electric Fireplaces Direct is heads and shoulders above the others we looked at, both in quality of product and in sales and service."

John R | Moscow, ID

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Fireplace

"This is a beautiful fireplace that was promptly shipped, easy to set up and makes our living room feel cozy and warm. We have received many compliments and have recommended both the product and your company to family and friends."

Schurmans | Prince Edward Island, canada

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Even nicer than expected!!!!

"Purchased for our new home. It looks great!!!Also love the amber glass fireplace. It is trulythe focal point of the room.It is attractive and looks like a very expensive piece of furniture even though its not.[...]I would definately recommend "Electric Fireplaces Direct"."

Marie | Millsboro, De

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Is Exactly as Advertised

"Purchased this product after studying specs and reading comments. Appreciate the professionalism of this company. Product is perfect in unused fireplace in bedroom of our old New England farmhouse. Looks real behind firescreen. Don't expect it to heat room, but to supplement warmth at floor level to alleviate drafts. Got crackling sound box also--realistic sound, only wish that had remote as well!"

School Teacher | Vermont

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I was sooo pleasantly pleased!

"This fireplace insert looks so real you can't believe it! We had a slew of company this Christmas and they all thought the fireplace was gorgeous. It really does look real. I'm so glad I found this company on the net. The insert was here in record time too. Please don't hesitate to order yours..."

Redo Queen | MS

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Very Realistic Flame

"We liked this fireplace in our living room so much, we bought a second one for our dining room. Both rooms have cathedral ceilings, and on winter mornings and evenings, we need the supplemental heat. But sometimes we simply turn them on (love the remote control!) for the ambiance lent by the attractive flames. We also enjoy the quality of them--they are solid, well-made and the flame is much more realistic than some of the gas fireplaces we have seen. Everyone who has seen them is equally impressed. This company is very pleasant to work with and we've been more than happy to make a referral."

Joan | Tucson, AZ

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Exellent Purchase

"I was amazed at how fast my unit was delivered and with no problem. It arrived on the estimated day. It was a great price and the shipping was great. I would recommend this company to everyone. Great job guys !!!"

Golden lover | Newmarket, Ontario Canada

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I love it!

"I researched and researched and was nervous about such a big purchase from a company I never bought from before and there was only one review. I'm so glad I took the chance. The customer service was excellent, shipping was fast, and we love the piece. I was really impressed with the wood piece on top, it was much nicer and much more sturdy than you can see in the picture. The fireplace gives off nice heat and it's a perfect addition to our home. If you like the design of this, I definitely recommend going for it! We are glad we did."

Rachelle | NY

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BEAUTIFUL WARMTH

"Our home in Taos had no fireplace. I went online and found your company. The Classic 35" Flame meets our needs for both attractive decor and an additional heat source. We enjoy both the beauty and warmth and the added bonus of admirable comments and questions from our guests. We have recommended your site and wall hanging electric stoves to all who are interested. Thank you!"

Kat the Mountainkat | Taos, New Mexico

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Warms up any room with ambience!

"We were looking for additional heating for our large tiled family room - something that had built-in shelving, looked like a piece of furniture and created a warm ambience...We found it all in one little package! It was just what we were looking for and would have no problem recommending this product and company to other families."

Karen | Ontario, Canada

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FABULOUS!!! Love our fireplace!!

"LOVE LOVE LOVE our new fireplace. I have wanted one for years but never found design I loved. Then I happened to find your website and was completely wowed by your selection and amazing pricing. We live in an older home and this beautiful item has added so much charm and warmth to our living room. I am so very pleased and would recommend to buy only from your company. Simply beautiful."

Babsy | Winnipeg

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Perfect fireplace in every way!!

"We have this fireplace in front of an existing fireplace that we no longer use due to burn restrictions in our area and massive heat loss through the chimney. It is the perfect size, fits right on the hearth,looks beautiful and heats the entire room easily. Its an average size room, 16x20,and partially open to the kitchen but this little fireplace warms the area nicely. So glad we purchased it. And the bonus is we got an exceptional price and great delivery time from Electric Fireplaces Direct. I shopped around as I had purchased another fireplace from another place a few years ago and knew what I wanted. Glad I found Fireplaces Direct."

Nana | Livermore, California

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" I love my little stove "

"This little stove is perfect for my small living room. It adds enough heat and it looks great. I wanted to use it in the family room, but it's a little smaller then I thought. But that's ok, just means I'll have to get a bigger one for that room. There's no set up required, just take it out of the box, and plug it in. I also love the fact that it arrived [...] just before a big snow storm....it really added something special. I will be shopping with your company again, I've decided that I need at least 2 more stoves. Thank you for a wonderful product....!!!!"

Ter | Ocean City, MD

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Beautiful SpectraFire Infrared Electric Fireplace

"I use it for Winter zone heating while I am home. Ambiance for company, and the crackler for sound affect. I love the beauty of the whole unit and the realistic effect it gives. My home has no space for a real fireplace and this makes my living room more homy and comfortable! I just love it!"

Kreativeconnie | Lake Havasu City AZ

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Excellent fireplace

"Didn't know which fireplace to order and electricfireplacesdirece suggested this one based on specs given to them. Did some research on their suggestion and ordered it. We could not be happier with their pick. Shipment was fast and complete. Thank you Electric Fireplaces Direct!!"

DIY Jerry | Fort Worth, Texas

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I love my Infrared Electric Fireplace Insert!!

"I love my ClassicFlame 28-In 3D SpectraFire Plus Infrared Electric Fireplace Insert - 28II042FGL!!! The flames are realistic and pretty. It fit very nicely in the custom made cabinet that I had. It is light weight enough that I was able to take it out of the box and set it up without any problem (I am a woman over 65). I would definitely recommend this company and the electric fireplace that I purchased."

Mimi | Ohio

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Exactly what we wanted!

"I was hesitant to spend this much, but Electric Fireplaces Direct was super helpful when I called asking about another model. We wanted a logset that looked realistic when off (ie didn't have a plastic film), but had a decent-looking flame for inside a fake firebox that we created inside an antique mantel. This is perfect! We use the heat only about 20% of the time, but it works well in our open-floorplan townhouse. Would purchase again - worth the investment."

Charlie905 | Washington DC

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Excellent Heater!!!

"I bought this heater for a four seasons room (size 25x25) we have that currently has radiant floor heating. With the radiant floor heating our electric bill doubled for the winter. We were using 35kwh's per day and it went up to 70+ with the floor heat on. I figured I would try this heater so that I could turn the floor heat off or only use it when necessary, if company comes over or something. We are in the room weekdays for about 5 hours per night and the heater only used about 7-10kwh's per day big difference from the 35 the floor was using. On the weekends we are in the room all day and the heater is on the whole time and it only used about 15-20kwh's per day. The heat is gives off is enough to heat the room, it is not a drying heat as one might think and it really is not that noisy you do hear the blower going but it is not bothersome. I am glad I got this heater as it will curb my electric bill, had I known this before I probably would not have put the radiant floor heat in. I listed the kwh's as they say it cost so many cents per hour to operate, I wanted to check my electric meter to see exactly how much power it was consuming as electric rates do vary. I hope this helps anyone who maybe thinking of an alternate heat source I would order this product. It came within 3 days of me ordering it and the customer service was excellent!!"

Ginger | Dallas, PA

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I think it's LOVE ...

"I absolutely LOVE my fireplace. We live in SC and the winters sometimes get a little cold, and I'm looking forward to using my fireplace every day. It's such a beautiful and sturdy piece of furniture and looks great in our family room. I would definitely buy from this company again !!!"

Spirited | Myrtle Beach, SC

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Great quality product!

"We did extensive research before purchasing an electric fireplace. They are definitely not all created equal. We did both online research, as well as going to an actual fireplace store in our region. Through both of these avenues, we discovered the Classic Flame brand is a highy-recommended brand. The only reason we were a little hesitant to purchase this fireplace is because it wasn't the new technology - infrared. But since we were only trying to heat around 500 square feet, we went ahead with the purchase. It arrived in good time, although the mantel was damaged a little on the corner. The customer service department seemed very friendly, and we are waiting for a replacement mantle to be shipped. We had company coming, so we went ahead and put the fireplace together. My 20 year old son and I put it together in less than an hour. We tried both the wall version and the corner version, and decided to go with the corner version - nice to have that choice! It is a beautiful piece of furniture, the flames are realistic, the digital features are wonderful as you can set the thermostat to a specific temperature, and the heat produced is amazing! My inlaws wouldn't leave the room the fireplace was in, as they thought it was so 'cozy.' A great fireplace and a great value!"

Costons | Lima, Ohio

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This producct is really great

"love this log set. So real and heats the entire 15x12 foot room. I was hesitant to order without seeing the product up close and personal. I'm sold. Your company makes a quality product at a great price."

ohn Boy | Casa Grande AZ

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