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Images from Our Happy Customers
Click to read their reviews.
our family absolutely loves our fireplace insert !
"The insert has made our family room very cozy and looks beautiful by our Christmas tree! We always have it on when we are in the room. There is no mess, easy to use, and relaxing to watch! This was a surprise gift to my family. They love it and so do I !"
Laura the decorating | Twinsburg OhioShop Item
The Fireside"s glow
"High end looks T a budget price! A warm,vibrant realistic flame that adds more than a touch of class regardless of the season or occasion!"
Bruce | Peoria, AZShop Item
"I got this for the way it looks and not for supplemtal heat. I love it! It is really beautiful and realistic! If you need supplemental heat, this probably isn't a good choice, but if you just want it for looks, you can't go wrong. Great price, too, and it took me longer to clean the revenants of the last fire out of the fireplace than it did to install this product."
SteveB523 | Charleston, WVShop Item
"Love this fireplace! It looks real plus adds some warmth if i dont want to turn on the heat in the spring/Fall."
Early | Indianapolis, INShop Item
"I love this unit. I had the same one in the fireplace I bought in 2006. Unfortunately my cat wanted to call it his own and damaged the original. This is the exact same model and was easy to remove the old one and replace it with the new one in my mantle. Buying from electronic fireplaces direct saved me a lot of money."
GiGi | New YorkShop Item
Very happy with our purchase
"Our older home (1936) has a brick fireplace that is the central focus of the house. We had wood fires in it for the first several years we lived here, but in recent years have not. We wanted to be able to have the ambiance of a fire any time we wanted, and to be able to turn it off and not worry about it when we went upstairs to our TV room/bedroom. Also did not want to clean put the ashes any more. This does it very well. It fills a niche for people like us who just want the comforting ambiance of a fairly believable fire on demand without the mess and the safety issues. Would not use it as a major heat source, although it does put out some warmth, and we have not tried it on high."
Satisfied customer | Louisville, KYShop Item
The fireplace was everything we were looking for; great look
"Only thing to make it better would be a less glossy finish. Highly recommended."
ajtonyreh | MinnesotaShop Item
Exactly what we expected.
"Fireplace hsd never been used. Perfect for the dimplex to make it look like a real fire."
Mike | Green Valley, AzShop Item
In Santa's good books!
"The fireplace is used not only as a source of additional comfort heat but also as a wall accent and decorative furniture piece. It was as though the wall in the home was built with this piece in mind as it was a perfect fit! We were actually quite surprised that the heat produced was true to the product specs.We have had days of -35 C temperatures and rather than turning up the thermostat to heat the whole house, we could heat the areas we were in comfortably and economically! As the the photo shows... even Santa agreed with the quality and as we all know, he sees a lot of fireplaces!"
Cyd the kid | Drumheller, ABShop Item
I really love it, looks real. Happy with my purchase
Jodim | Canton ohShop Item
"I had been wanting something like this for a while, but didn't want to pay a high price for one. I got mine at an estate sale. I LOVE IT!! It really warms up the room, and the fire is so cozy looking. The only problem i found was that my Pergo wood floor was getting really hot. Not good!! So I got two thin slabs of marble from the hardware store and put Super Sliders under them and put the stove on top. Now the marble absorbs the heat, and my floor is safe. Another thing I love~~~This heater is sooo quiet!!"
Mare | Dayton, OHShop Item
We love our new fireplace insert.
"We love our new easy to install fireplace insert. We have had a lot of compliments on the beauty and warmth it provides to our room."
Teh | Toledo, ohioShop Item
Love this fireplace
"Love the fireplace. Clean and neat in appearance. Very well made."
Daryl | Harrow OnShop Item
Fantastic Kit Fireplace
"My wife and I put this fireplace together in about an hour. We bought the propane gas conversion kit, which also was put together easily. It's important to read the instructions that come with the gas log set because it is shipped as if you are going to use natural gas to power the burner and there are a few steps to convert the set to propane gas. Be aware that you need pipe dope and, of course, a tank with regulator to complete the setup. We're using a 100 pound propane cylinder. We elected to cover the fireplace with cultured stone."
Joe | Monument, COShop Item
Very Happy with this Purchase
"We haven't been using the fireplace for years mainly because the task of cleaning it, i.e. Removing the ashes, having the chimney cleaned. I have been wanting to purchase an electric insert for years but kept putting it off. But I decided I was going to get one this year and be ready for Christmas. Did my research and decided to buy the Dimplex 23" Deluxe. I am soooo happy I did! Very and I mean very easy to setup and the flame is so realistic, nice heater also. All in all I am very satisfied with this fireplace insert. I LOVE IT!"
Yolanda | Helotes, TXShop Item
"It's just what we wanted. We did have the baseboard replaced so that it looks built in. And we were able to have the TV wires put into the wall which improves the look. Haven't used the heat yet since we are in FL."
Flo | Winter Park, FLShop Item
Looks so real
"We bought this unit 2 years before actually having it done, but we had it just plugged into wall and used without its outer cabinet, wanted to make sure it worked, the heater did break within a year but called company and got parts sent out right away now working like new again, my cabinetry is finally done and I love it....my husband did an awesome job and the unit looks great...I love the ambiance it adds to my bedroom."
Alma | Bakersfield,caShop Item
I Love My Fireplace
"I was looking for an alternative to burning DuraFlame logs. Especially as in San Jose we are subject to "No Burn" restrictions on "spare the air" days. A gas insert would have been very expensive. This is what drove to consider an electric option. The Dimplex 23-inch deluxe electric fireplace insert is a perfect solution and the price is very reasonable. I was skeptical as to how realistic the electric flames would be but I was pleasantly surprised that they look great. The ambiance it creates is wonderful and with 3 heat settings (Off, Medium, High) you can light it up summer through winter. I can highly recommend it."
Richard | San Jose, CAShop Item
Yes this is the second stove we've purchased
"Very happy with stove! This is our second one!"
Sled head | Upper Peninsula MichiganShop Item
Love this Product!
"We absolutely love our new fireplace. It gives out heat, is attractive and makes our living room very warm and cozy. We have lived in our home for almost 32 years and have never used the room more than we have this past winter. We have received many compliments on our wonderful new addition and are very happy we purchased it."
Jan | San JoseShop Item
Absolutely Terrific Electric Fireplace Insert
"I use my electric fireplace insert for show. It looks great! I am very pleased with it. I recommend it 100%."
Brent | Kitchener, Ontario, CanadaShop Item
Feeling Cozy and Snug
"Entering my sitting room with the lights down low, water fountain flowing, I sat in front of the fireplace, rocking back & forth in my rocking chair. The room felt warm and cozy. What's missing is the crackling sound of wood burning. The fire looked so real I almost threw a piece of paper into the fireplace. Light weight and portable you can not go wrong with this product."
Fitness Guru | Gaithersburg, MarylandShop Item
100% happy with product and seller.Thank you.
"Attractive and functional"
John | Sydney nsShop Item
Great fireplace unit!
"This is a great unit. It is thin which makes for easy installation in small spaces but it looks like a full fireplace once installed. This is also the most realistic flame I have seen in an electric fireplace."
John | Franklin, WIShop Item
Great fireplace unit!
"This is a great unit. It is thin Erich makes for easy installation but it looks like a full fireplace. This is the most realistic flame I have seen in an electric fireplace."
John | Franklin, WIShop Item
Great product and great addition to our home
"Could not have gas line to this room. Room is 20 x 20 with 12.5 foot ceilings and this unit raises the temperature 5 - 7 degrees. Retro fitted into a marble fireplace in house built in 1821 with minimal modifications."
mondak | Savannah, GaShop Item
A great fireplace insert!
"Love the realistic flame, heat output and ease of use. Our local fireplace shop recommended this fireplace insert but Electric Fireplaces Direct offered the best price."
KC Road Warriors | Overland Park, KSShop Item
Beautiful Fireplace Surprise
"My son surprised me with this fireplace for Christmas and he knew I had looked at it for over a year. It was a wonderful gift and I'll cherish it. The fireplace really is the foal point of my living room."
Mish642 | Cockeysville, MarylandShop Item
"we added this unit to a built in wall unit / entertainment center. the logs and flame looked awesome and realistic. Customer very happy."
Future Antiques | Port St. Lucie, FlShop Item
Love this Fireplace
"We replaced a wood burning fireplace with this electric version. The heating portion of a fireplace was not an issue as it rarely gets below 60 degrees here in Florida. So, the fact that we can turn on this fireplace 365 days a year was a major deciding factor. This fireplace was easy to install and has the aesthetic beauty of a wood burning fireplace without the hassle of bringing home the wood to burn then cleaning it up afterwards. "Electric Fireplaces Direct" was easy to work with and delivery was quick. The unit came in as described and without any damage. It was one of the only items in our home renovation that went without a hitch. If I had one complaint it would be that the mirrored back of the fireplace reflects images in front of it when the room is brightly lit. When the room is darkened there is little or no reflection."
Vincan | WPB, FlShop Item
Celeste is very attractive in most any setting.
"I Don't normally need extra heating actually. I buy for the ambiance and the look of this. It is very pretty in any decor,and it really does warm the room if need be. Recently our main house heater quit on us,and after we panicked,we used our fancy cute fireplaces and we were set up for the full day it took hubby to install new unit. It was very cold out and raining, so me and the bitty yorkies needed to be warm!! I love it!"
Yorkiemom | Swedesboro,NJShop Item
Love our Dimplex electric fireplace insert!!
"We purchased the insert because wood burning is restricted in our valley to preserve air quality and we couldn't afford to retrofit with natural gas. To say we are delighted with the result is a huge understatement. Two of our family members are now planning to purchase inserts from you based solely on our experience and recommendation."
Shari and Lew | Murray, UTShop Item
Appearance and Attractive Design Exceeded Expectations!
"The Dimplex Deluxe Electric Fireplace Insert/Log Set purchased & installed in my formal/contemporary living room significantly increased the overall ambiance and appearance of the room. Guests have routinely commented how realistic and cozy it looks as well as what a great addition it is. I couldn't be happier with my investment!"
Flames on the water | Tacoma, WAShop Item
Totally changed the room!
"This totally changed our living room-- instead of the unused fireplace being a dark hole at one end of the house, it's now where we all hang out. Love it!"
Carrie | Port Townsend, WAShop Item
SueB from Missoula
"If your looking for a contempory design for a smaller space, this is the best out there for the price. Only thing I would like to see is an adjustable flame height. Con your engineers work on that. Love it, love it, love it!"
SueB Designer | Missoula, Mt.Shop Item
"I love this fireplace! It's a perfect blend and looks so real! I was skeptical about the electric fireplace not looking like a real fire but once set up and installed, it's awesome. The flick of a switch easy use, plus fan blower for heat is the most convenient feature. I am very impressed with the frame and beautiful glass doors. The logs look like the real thing and when the fire is turned on, the look replaces my old propane fireplace with beauty and elegance. Thank you so much!!!"
Lea | CBS, NLShop Item
Love this REALISTIC fireplace
"We love this fireplace. We bought 2 to convert existing wood burning fireplaces. Wish we would have done it sooner. These are beautiful and so realistic."
Saundra | Florence, SCShop Item
We love this product!
"We use this insert for a basement fireplace that has been nonfunctional for years. It brought the fireplace back to life! It heats quickly and adds a nice glow to the room. Completely replaces the need for space heaters in the basement."
Betsy the Builder | Beebe, ARShop Item
Better than expected
"Needed a solution for a capped off fireplace and this fit perfectly. So real looking you would thing it is a live gas insert."
The Shores | Manchester, NHShop Item
"Space was an issue. Bought the log insert, placed a fire screen in front and I was able to use it in any room. Just pick up and move it. Dimplex has the VERY BEST realistic fire of any. I tried other and now have 2 Dimplex. Electricfireplacesdirect.com. Outstanding and kept their word. I tried one type fireplace and found the flame unrealistic. Electricfireplacesdirect.com took the return with no strings attached. Refunded quickly. I then purchased the Dimples log insert again from Electricfireplacesdirect.com and BINGO perfect with quick delivery. I am now looking at a type stove through this company. I am known as one who searches the net for a quality product from a reliable company. Dimplex and Electricfireplacesdirect.com make a great team."
Johnny Gymnast | Charleston SCShop Item
Replaced gas log fireplace
"We converted our house from propane to natural gas. For a variety of reasons, it was not practical to convert the gas log fireplace. Besides being decorative, the fireplace is the heat source for our sun room. Faced with needing an electric replacement, we wanted something that was attractive, had decent "flames" and provided heat. This unit was the only one that really looks like a cast iron stove and does the job well. It worked perfectly right out of the box. Plug it in, pair the controller and turn it on. No hassle with set up. It is at the high end of the price range for this type of stove, but you get what you pay for."
Train Man | South Seaville, NJShop Item
Very nice and I received it in a few days
"Really liked this product for the price"
Forplay | North CarolinaShop Item
32 inch fireplace
"We are very pleased with the appearance of this fireplace. The carpenters that built the fireplace and mantle for us were amazed at its beauty, realistic flames and logs. Also great that it can be used on a "no heat" setting - so it is perfect for that homey feel and look - even if its not chilly! :)"
judy | McAlisterville, PAShop Item
I LOVE IT
"I have an old fireplace with a sealed off chimney. This insert is so realistic and cozy I love it. I put a fireplace screen in front and it's beautiful. The ambiance is fantastic. I was sceptical at first, but I couldn't be happier. I do wish the cracker worked on remote as well."
Bmac | BostonShop Item
Gather Around and have S'more Fun!
"Our fire place has been used at many summertime barbecues, and loved by every single guest! We use it to sit by, make s'mores, and enjoy the beautiful view. This fireplace has added a great aspect to our home. We cannot wait to continue using it throughout the year!"
Kathy S | Cranford, NJShop Item
The Perfect Fit!
"We use the stove in the kitchen dining area. It cozies up the room on cool days. Didn't have it for winter but am sure it will handle the space. Not sure how big a room it would heat easily in a cold Maine winter but we're using it as supplemental heat to one hot air vent in that area. The stove is just as described and I still marvel at the realistic flames! Nice warmth and fan is quiet. Heats area quickly. Got the crackler which adds to the realism but not necessary for my enjoyment. Would definitely purchase again. Arrived in great condition."
Pat | Oxford, MaineShop Item
"Fireplace was exactly as described. Set up and installation were complete in 30 minutes. Ensure you have a stud or backing for at least one anchor bolt."
PAMark | CanadaShop Item
Our new Fireplace
"This Fireplace is very good for us I have made a little modification from our old Fireplace "same brand" I have used the back ground place and now it looks much beter"
Edward | Osoyoos B.C.Shop Item
100% Thrilled with our purchase
"We are an historical Inn and have the fireplace in one of our premiere rooms; guests rave about the warmth and beauty...adds such character to the room. Husband raves about how easy it was to put together!! THANK YOU THANK YOU We surely plan on more purchases !!"
AndreaSmith05 | Chatham, MAShop Item
Cozy addition to our living room
"Bought our fireplace in time to add ambiance to our living room for the Christmas Season, and it provided all we were asking for! Loved it so much that we quickly purchased another identical fireplace and gave it to our daughter for her condominium and with the quick delivery it was providing a warm and cozy addition to her living room for Christmas as well!"
Doug-Out Doug | Renton, WAShop Item
Great additon to my living room,
"I purchase this for my living room. It looks very nice, very happy with quality of product. Most of all it keeps my living room warm. Also want to thank the people in customer service dept. They are quick to respond to any questions or help needed. Also, there was a change in price due to coupon I had but forgot to tell them about until after I purchased product. I contacted them, discount was given and credit issued without a problem, Thanks to mary kay in accouting for her quick,efficient response. This company is a good company to deal with."
donna | Boston,MAShop Item
Healthy, clean and real looking!
"I have become allergic to our wood burning stove and advised by my doctor never to use it again. I felt so sorry for my husband who loves his stove. So I purchased the electric insert and gave it to him for Christmas. We put it right in the cast iron stove and it looked so real our company was shocked that we had a fire going as they know my health issues and they were very impressed with its affect. I wish it made a crackeling sound like a fire would do...that would be perfect! It's clean, pretty, warm and we are satisfied with the results."
Mrs. A | Upstate New YorkShop Item
"First off I was very impressed how fast my fireplaces arrived! I ordered 2 since they were such a great deal. Mine went into a 380 sq ft sunroom and it warms it up nicely in minutes and adds such a cozy feel to the room, I love it. The second went into my daughters basement and they use it to warm the area and add ambiance to the room, there 3 year old son loves it and takes naps on the couch by his fireplace now! Great product, can move it easily if needed. Very satisfied with Electric Fireplaces Direct, order shipped the same day and arrived promptly!"
Sandra | MichiganShop Item
Bought my own and got one for my sister
"I ordered this for my sister who moved into an apartment in a house that she loved for it's charm, but it had a lot of old, drafty windows. She also pays her own utilities and was really worried about winter heating costs (natural gas). We have another model from Electric Fireplaces Direct and love it, and ours is energy efficient so we took a chance on this one. My sister put the legs on and it was ready to go. It plugs into a regular outlet. She uses it in a "large" living room with high ceilings. She got her first gas and electric bill (since the cold weather started) and she is relieved and happy and warm. I am grateful that there is such a product that we able to get for her."
Value shopper | Southern NH, sister in Northern NYShop Item
"Our home in Taos had no fireplace. I went online and found your company. The Classic 35" Flame meets our needs for both attractive decor and an additional heat source. We enjoy both the beauty and warmth and the added bonus of admirable comments and questions from our guests. We have recommended your site and wall hanging electric stoves to all who are interested. Thank you!"
Kat the Mountainkat | Taos, New MexicoShop Item
"Very attractive and contemporary electric fireplace/TV console. Saved a lot of money purchasing from Electric Fireplaces Direct! Shipping was quick. Assembly takes a bit of time, but the electric flame box comes fully assembled, so nothing overly complicated. This unit is exactly what our family was looking for to hold our 65" TV. HIGHLY recommend!"
Bark | The Beach, SCShop Item
A Thing of Beauty and Warmth
"I am more than pleased with my electric fireplace. I have enjoyed the extra warmth during these more than chilly days and love the look of the fireplace in my living room. Without hesitation, I would recommend purchasing from your company. Your representatives were not only helpful during the purchasing stage but were very pleasant and knowledgeable throughout the process. Rachael Bronder"
Rae | Greenville, PAShop Item
I love my Infrared Electric Fireplace Insert!!
"I love my ClassicFlame 28-In 3D SpectraFire Plus Infrared Electric Fireplace Insert - 28II042FGL!!! The flames are realistic and pretty. It fit very nicely in the custom made cabinet that I had. It is light weight enough that I was able to take it out of the box and set it up without any problem (I am a woman over 65). I would definitely recommend this company and the electric fireplace that I purchased."
Mimi | OhioShop Item
Warm and toasty
"We have a townhome with a wood-burning fireplace and this worked perfectly for us. It warms up our main floor and we can keep the flame going without the heat when we just want the ambiance. The unit fit the opening great and we just added some decorative wood trim and it looks very nice. With an added fireplace screen, the cord is barely noticable. This allowed us to keep the structure the same for future owners, but gave us the look and heat we wanted. Thanks Electric Fireplaces Direct!"
Mollybeth | Rochester, MNShop Item
I Plan to buy another one !
"We just received our new "Riverton Model" electric fireplace .. It's just beautiful ! .. We are VERY pleased with it [...] We haven't had a chance to rate it's heating ability yet, but I didn't buy it for that reason .. We had any empty spot in our living room to fill and not only did this do the job, it did it beautifully ! .. We're very pleased !! Thank You Electric Fireplaces Direct !"
The Dollady | Milton, FloridaShop Item
Better than expected
"I had never made a purchase like this online before so I was a little leery. I needed a piece of furniture to hold a 55 inch TV. Also the TV room is the last run on my baseboard line and didn't get much heat. We were able to solve both issues with this product. Product was easy to assemble. It took me around 2.5 hours to assemble and have components and TV hooked up. Only had one issue at the very beginning regarding the hinges for the doors. (They are actually two pieces that you need to separate prior to assembly) Other than that the assembly went smoothly and I didn't have to ask the kids to leave the room! Also - if you have a lot of components I would recommend leaving the back panel off. It's much easier to deal with the wires, and you don't see it any way. I would highly recommend this product and this company top any one looking for this type of furniture."
Chef Chris | Beacon Falls CTShop Item
Beautiful SpectraFire Infrared Electric Fireplace
"I use it for Winter zone heating while I am home. Ambiance for company, and the crackler for sound affect. I love the beauty of the whole unit and the realistic effect it gives. My home has no space for a real fireplace and this makes my living room more homy and comfortable! I just love it!"
Kreativeconnie | Lake Havasu City AZShop Item
Best looking logs and embers....
"In our living room. I almost think it is real. The other one is in a large all purpose room. It is in an old fireplace that is 214 years old. I bought a third one from a different company. It is noisy and the logs do not look as real. The Dimplex has the grate separate from the logs Looks more real. It looks as if the embers are glowing across the logs. The other companies have the grate made out of the same plastic or as one piece in the front. It is worth spending a little more money for the Dimplex."
Florence | Manheim PAShop Item
"This is actually the second fireplace insert I have purchased from Electric Fireplaces Direct and I love this fireplace. It is warm and inviting and sets the mood as you enter our house. It provides the ambiance I was expecting. It also cuts our heating bill while being the most beautiful feature in our living room. Finally, EFD ships very quickly so you don't have to wait forever to receive your order. I would definitely recommend EFD to anyone wanting an electric fireplace. You won't be disappointed!"
Sharon | Salisbury, NCShop Item
Perfect solution for heating room
"The fireplace is used to supplement room heating on extra cold days. It's been the perfect solution for my mother who lives with me to regulate her own heat for comfort. The unit is portable, has a nice appearance and is used as a lamp table in the room. This is the 2nd unit we have purchased from Electric Fireplaces Direct and won't be the last."
GGofFour | Onarga, ILShop Item
I love my new fireplace!
"This is the second fireplace that I have purchased from Electric Fireplaces Direct. I love my newest addition ( as well as the first). My husband set it up. He was very pleased about how well the pieces were marked and how easy it was to assemble. The cabinet is beautiful and the flames are very realistic."
Dianne | Brownspoint, WashingtonShop Item
Is Exactly as Advertised
"Purchased this product after studying specs and reading comments. Appreciate the professionalism of this company. Product is perfect in unused fireplace in bedroom of our old New England farmhouse. Looks real behind firescreen. Don't expect it to heat room, but to supplement warmth at floor level to alleviate drafts. Got crackling sound box also--realistic sound, only wish that had remote as well!"
School Teacher | VermontShop Item
"I have been thinking about this purchase for some time and researched thoroughly. I checked the local stores and just wasn't that impressed. I am so pleased with this stove and the customer service of Electric Fireplaces Direct. I can't say enough good things. If you're on the fence buy from this company! You won't be disappointed."
Anatomylady | IllinoisShop Item
Great design, natural, organic & modern feel
"I'm really glad to have chosen this as our out outdoor fireplace. The color we choose...taupe is really pretty and has a mottled wash on it that looks really nice & natural. The smoke & flame works well as far as draw is concerned, even though it is a 3 sided open design. It was easy to assemble and there were no broken pieces. The company that delivered it was polite & professional & it was clear that care was taken in the packaging process...even though it was over 1000 lbs. The iron handles on the door & the inclosure screens are of good quality. I would def. purchase this product again."
Rigel | Fort Collins, ColoradoShop Item
Best Heating at a low cost!
"This will be our 3rd. year using our three Dimplex Free Standing Electric Stoves....(we have besides the Celeste Stove, the Olsen DS 2205 and the Danville DS 4411) They are our only source of heat for our 3 bedroom, 2 bath 1800 sf home. The first year we saved $64.00,and the next year 97.00 saved! We are very warm and toasty, while enjoying the beautiful realitic wood fire. Even tho we live in Florida, we are in north Florida and today it was 18 degrees. We have the big one Celeste, in our livingroom which is 20x20, Olsen in the kitchen/ diningroom and the Danville in our bedroom. We love Dimplex and we have sold them to two other families. The fact that you can buy this wonderful product without sales tax and free shipping is the icing on the cake. Thanks Electric Fireplaces Direct."
Judy the signer | Brooksville, FloridaShop Item
Lovely Electric Fireplace
"I am a single woman and wanted a realistic looking electric fireplace for some time. The Lexington Infrared Electric Fireplace Mantel in Empire Cherry arrive quickly. However, be aware prior to delivery that the shipping company will only provide curbside delivery. I was fortunate that the driver was willing to put in in my garage for me,as it was raining, and I was able to carry it inside one piece at a time. They will NOT bring it into the house for you, and at about 200 pounds this is important to know. There are about 7 pieces to put together, and although it is not difficult to assemble, and only requires a phillips head screwdriver, it IS a two woman job!! A few of the pieces are really heavy to lift. Once together I found out that I need to run a new outlet, as every time I turn the heater on it causes my living room lights to brown out. ( my house is OLD...80 years...so this is not a surprise). Some of the flame effects are not realistic, although interesting. All in all I am happy with my purchase."
Leslie | Ronkonkoma, NYShop Item
Loving it at a great price!
"I found it locally at a much higher price, went on line to see reviews and found it for about half the price with free delivery. Ordered it effortlessly with it arriving within 10 days. Easy install, but upper logs did not light up. I called the warranty place the next day and they were great to deal with. They sent me a new log set which arrived in about 10 days. Easily installed it, but it still didn't work. I called them again to a very apologetic person on the other end of the phone. They sent me a new LED controller that arrived in about 10 days again. A little harder to install but certainly not brain surgery and it works perfectly. The selling company and warranty company were great to deal with this from start to finish. So I had a little problem when I got it, which can happen with anything, hence why there is warranty. But really doesn't come down to the way they handle the situation? And they couldn't have handle it any better. I just bought and received the trim kit which adds wonders to the look of the already good-looking fireplace. I am very happy with my purchases and the way I was treated. Just don't look for the fireplace to heat your room, unless of course it catches on fire."
Don | Edmonton, Alberta.Shop Item
Could not be happier
"The unit was so easy to assemble and looks to be very well made. It took around twenty minutes to assemble. We will be recommending this company to other family members and anyone else that might be interested. [...] Just all around great buying experience."
John and Pamalla | New Harmony, In.Shop Item
Propane To Electric
"Tired of paying for propane and $80.00 annual tune up charges, we elected to switch from propane to electric. Our Electric Fireplaces Direct experience began with their expert, who recommended the Duraflame Insert Log Set. Our set was received expeditiously and assembly was as follows: 1. Remove from box. 2. Insert set into fireplace. 3. Plug in. That began many hours of enjoying a fire far superior to our propane flames, with the bonus of comfortable heat. The open concept of our home in the Arizona High Country was comfortably warmed by our fire that simultaneously provided heat and beauty. In addition, we can enjoy our fire during the Summer months with no heat. We are now seriously considering contacting our Electric Fireplaces Direct Expert for her suggestion for a second set for our master bedroom."
Maverick | Prescott, ArizonaShop Item
"This is a beautiful mantel! I love the convertible corner! We will move the fire place (easy) at Xmas time from the corner to a flat wall. I love that feature! The wood and stain are perfect. It is certainly strong enough to take the chill off in the room. The blower fan is a little loud, but not any louder than a gas fireplace with a blower. It took about 1/2 hour to put together and very simple. The pieces were extremely well packed....be prepared for an overwhelming amount of styrofoam to get rid of after it is together. I wish the company could use a different type of packing that is more environmentally friendly."
Ram Fan | Ft. Collins, COShop Item
ABSOLUTELY BEAUTIFUL Easy to set up.
"Does not get any better than this. We searched for months. High end stores, internet, spoke with friends for recommendations. We even sent one back to another company that we thought we would like. BUY THIS ONE..YOU WILL NOT BE DISAPPOINTED."
Gwen - Northern NY | Glens Falls, NYShop Item
We're happy happy happy!!!!
"We ordered and received our Comfort Smart 23-Inch Deluxe Electric Fireplace Insert/Log Set Heater w/ Back Screen - ELCG347 in less than one week! It was super easy to install in our sitting room fireplace and just in time for the weather change. My wife loves the ambiance feel of the flame and it is a great solution for her asthma condition. We are not able to burn a real fire because of it and this insert has made her happy! I would recommend your company and this product anytime!"
Pop pop | Virginia Beach, VirginiaShop Item
"I am extremely happy with the fireplace as a product. It is beautiful. Looks gorgeous. Upon delivery we found no bolts in the packaging. Made a call to inform company and had to go out and spend approximately $50 to put it together. I have never had a return phone call from the company. I went ahead and replaced hardware - because it was delivered on a Friday and we had holiday company coming in and the fireplace pieces all over the living room. I was hoping for a return phone call and a possible reimbursement for the $$ I put out to replace the hardware that had not been packaged. However - I am extremely happy with the fireplace!"
Kelly | Hillsboro, OhioShop Item
"I love my new Dimplex fireplace/tv console. The cabinet is made very well and the fire looks so real. Hope in customer service answered all my questions and was very patient with me. I am more than pleased with my purchase and would highly recommend Electric Fireplaces Direct."
CoolDiver | San DiegoShop Item
FANTASTIC Best Buy in Years!
"Shopped for months for the perfect fit. Everything was plain and cheap looking that I found locally. I had never purchased this large an item online but the company is wonderful to work with. This piece is wonderful. The carving is beautiful, easy to put together - 20 minutes - description was accurate and it looks great on our sunporch. Remote works great. This unit is very nice quality. I called to follow up (not anxious or anything) and spoke with a human who was very nice. Would order another in a heartbeat!"
amazon59 | Mission, KSShop Item
"The product is awesome however, I would still rate it a five star if it was DOA , because the company is so great, ordered at 4:am received at 4:pm the next day. Only wish they sold more than fireplaces.......will be ordering an additional for a new camper."
Bsmith35071 | Garden dale, AlabamaShop Item
"This fireplace is beautiful! It fits in the spot I needed perfectly. I am not the most talented in putting things together and this took me only about 1.5 hours. It was well made -- no cheap particle board. Only wish it was a little lighter in color but close enough. I would highly recommend this fireplace and company!"
Suki | Minneapolis, MNShop Item
Absolutely Stunning Fireplace
"This is our third purchase from Electric Fireplaces Direct and was purchased for the cottage of our bed and breakfast. All items have been as advertised [...] Would never consider purchasing this type product anywhere else."
Madam Queen | Chester Heights Pa.Shop Item
"I was amazed at how fast my unit was delivered and with no problem. It arrived on the estimated day. It was a great price and the shipping was great. I would recommend this company to everyone. Great job guys !!!"
Golden lover | Newmarket, Ontario CanadaShop Item
Beach House Ready!
"Nice linear design with infrared heating up to 1,000 sqft. Accommodates up to 78" of tv space for everyone's enjoyment! Great paired with open lighting. Offers 2 ember bed choices of clear glass and white rocks to accompany the amazing flame effect! Hidden storage space to complete, the modern look."
LaTigra | Florence, ALShop Item
Absolutley BEAUTIFUL! Real looking flames worth the money.
"Put this in our basement family room and has been a awesome purchase. Flames look real. Can control the temperatures and colors. Very good quality and a wonderful company with superior customer service when we called to ask the dimensions on the phone."
Karen | Knoxville, TNShop Item
I LOVE IT!!
"I got it in only a couple days. I had gotten a fireplace from this company so felt pretty comfortable that the quality would be good but thought maybe because it was inexpensive it wouldn't think it was good enough quality. It is great. Just take it out of the box and plug it in. The heat is as good as our big one. I love the color. I was concerned about that. It is just the right size for our Florida room. Looks great. Thank you."
Jean | Winter Haven, FLShop Item
Love Our Lexington!
"This fireplace makes for the perfect focal point in our family room. The carving on the beautiful wood is awesome. The flame is very realistic. No problems at all putting unit together. We are extremely pleased with the fireplace and with Electric Fireplaces Direct."
Cozy and Comfy | IllinoisShop Item
A wonderful fireplace entertainment center for all!
"I love this Henderson Cherry electric Fireplace Media console! I ordered it to arrive before I moved to my new home, so that the movers could unpack it and set it up; and they did a wonderful job! It is perfect in my living room. My previous house had a fireplace that I added electric logs, so I didn't want to miss having a log fire! I cannot say enough good things about how well it was packed and arrived in fine shape! Thank you, Electric Fireplaces Direct for having such quality pieces to choose from!!"
Jackie | San Angelo, TXShop Item
"We love this product! It was delivered in a timely manner, by a great company. It is one of the nicest additions to our living room. Not only does it throw great heat, it is beautiful to look at. Very happy with our purchase! Honestly there is no cons about this unit."
Ted the chimney sweep | Delhi, New York.Shop Item
We loved this fireplace; absolutely!!
"We ordered this product for our family room in the basement after we'd remodeled it! Wanted an attractive heating system in lieu of a small unattractive appliance! We priced gas fireplaces, but too expensive for what we were wanting in a basement area! We absolutely love this product - it's beautiful! It perfectly heats our family room! We could not be happier! Also, we were thankful for other positive reviews we'd read about this product. That's how we made our final decision to order from your company!! Completely satisfied. Thanks for making such a unique, attractive and functional fireplace! It is fantastic! Jan Ross of Olathe, KS"
Jan | Olathe, KSShop Item
Quick shipping and great product! A+
"We have an open area that creates quite a challange for ANY heating source. We were pleasently surprised that this small unit makes this large area comfortable. The looks are just a HUGE bonus. This company delivers on its claims..fast delivery and an excellent product"
Toasty in Texas | DallasShop Item
Our 3rd purchase!
"Electric Fireplaces Direct has been the source of 3 fireplaces for us and we are happy with them all. One is in our Florida home, where it nicely heats the family room where we often watch TV during cool winter evenings. Yes, Florida gets cool and sometimes cold during December and January. We save money keeping the rest of the house cooler. Many thanks for fine service and great products."
D & B | FloridaShop Item
Another happy customer
"I am a custom woodworker. I purchased the 50" electric fireplace for one of my customers. He wanted a entertainment unit with a fireplace. I was very pleased with the ease of doing business with Electric Fireplaces Direct. The delivery was right on time. The installation guide was easy to follow, so the unit was a breeze to install.After the installation I ended up with another happy customer and so did you."
Jimmy TOO TOO | Stuart, FloridaShop Item
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