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Customer Testimonials

Images from Our Happy Customers

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Absolutley BEAUTIFUL! Real looking flames worth the money.

"Put this in our basement family room and has been a awesome purchase. Flames look real. Can control the temperatures and colors. Very good quality and a wonderful company with superior customer service when we called to ask the dimensions on the phone."

Karen | Knoxville, TN

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Our 3rd purchase!

"Electric Fireplaces Direct has been the source of 3 fireplaces for us and we are happy with them all. One is in our Florida home, where it nicely heats the family room where we often watch TV during cool winter evenings. Yes, Florida gets cool and sometimes cold during December and January. We save money keeping the rest of the house cooler. Many thanks for fine service and great products."

D & B | Florida

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Great additon to my living room,

"I purchase this for my living room. It looks very nice, very happy with quality of product. Most of all it keeps my living room warm. Also want to thank the people in customer service dept. They are quick to respond to any questions or help needed. Also, there was a change in price due to coupon I had but forgot to tell them about until after I purchased product. I contacted them, discount was given and credit issued without a problem, Thanks to mary kay in accouting for her quick,efficient response. This company is a good company to deal with."

donna | Boston,MA

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Beautiful fireplace

"This unit is a beautiful unit. Love the color and the fireplace's realistic look. Very easy to set up. Rich looking mantel/entertainment unit. Very fast shipping!! No problems or concerns with this unit. Very solid and rich looking product.I would highly recommend this company and unit brand to anyone. I bought this for my 80 year old mother and she loves it! Well worth the investment!! Thank you Electric Fireplace Direct!"

Char | Spirit Lake, Iowa

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Perfect

"My hubby was so impressed with this he told me, "you have to write a review about this, it's perfect!" It is better than we thought we would be able to have! We have a beautiful stone fireplace but the chimney was no good & we couldn't replace it without tearing out the whole thing. So we thought, what do we have to lose? If it's too fake looking we will send it back & just put candles in the firebox. It is really very nice, good size, nice flame, very well constructed. We can't wait until our company over the holidays see it. They will love it!"

dmaker | Pa

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Beautiful Piece of Furniture

"Product so easy to use. [...] Easy shopping the internet. Just love love these fireplaces. This is my second purchase of this unit. My 3rd purchase of fireplaces from Fireplaces Direct. Plus I bought 2 Mini Dimplex Mini Heaters. That should say everything."

Tracey | Georgia

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Great ambience for basement /nice heater

"Don't have this mounted yet, as we are refinishing it's new home in the basement. But using it temporarily on the stand and loving it! My husband was skeptical about electric, but he enjoys the look of flames and the low cost as compared to others we've considered. The delivery was immediate and in perfect condition. I will certainly recommend this type of fireplace and this company to friends. I will be glad to submit pics when I have them."

Michelle | Louisville, KY

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I would buy this product again!!!

"We put an 22 x 24 addition onto our place and we needed a source of heat for the room. Just love the looks and the quality of the fireplace. It heats the room sufficiently. It runs so quiet you don't even realize it is on. I would defiantly recommend this fireplace. I love the way it is versatile from a corner fireplace to just against the wall. We received the fireplace within 4 days. The first fireplace came with a few scrapes on it and I called the company there were no problems they sent right out another one."

Bonnie | Franklin, Vermont

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Excellent well built product

"I purchased this product to replace a different fireplace from a different manufacturer that did not work out of the box. This fireplace was less money and of much better quality and with way more features than the one I replaced. This company was absolutely first class to deal with and were on top of it from start to delivery. I am extremely satisfied with the product and the entire purchase experience with ElectricFireplacesDirect.com"

BigDog | Toledo, WA.

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Nice combination of heat and style.

"We use this attractive heater to knock the chill off a three-sided addition with lots of glass. It supplies a significant amount of heat to this large area with style. With its realistic flame and richly colored metal exterior, most people mistake it for a high end gas stove. Actually, this is the second heater of this type we have bought from this company. The first was the smaller Comfort Smart in green. It admirably serves the same function in a chilly den addition. For looks, quality, and price, they are hard to beat! I'd buy a couple more, but I think my wife thinks that might be over doing it."

Old Pro | At the foot of the mountains, NC

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Beautiful and Amazing Fireplace

"This is a BEAUTIFUL fireplace/console. Very well made and the fireplace is amazing. Love the remote control. We are using it to hold our 55" TV, and it looks great. Heats well too. Easy to assemble...I'm a female in my 60's and I assembled it all by myself. Great company to purchase from too. I highly recommend this fireplace!"

Shelly | Arizona

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Performance excellent, top quality

"Delivery man said he was to deliver it to the curb and not to the house, but he did bring it into the house. He was not notified concerning inspection before he departed. The company did not tell him much of his responsibility concerning delivery to the customer. He did a fantastic job regardless."

Richard the Heated | Arlington, VA

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WONDERFUL!

"I love this fireplace! The flame is very realistic looking. I have a small living room and this works beautifilly in it without overwhelming the room. I have had many compliments from people about how nice it looks and they ask me where I got it from. It was hard picking a model out without getting to see them. I called your company for help and the man who answered helped me find the model that would be perfect for my decor and needs and he was right on! [...] it added to the ambiance. I highly recommend this to anyone."

MustangMeema | Plattsburgh, NY

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Small and powerful

"We purchased this for use in our guest bedroom. It was a big hit. Very attractive unit and a good additional heat source for keeping our guests toasty warm. This is our 3rd purchase from Electric Fireplaces Direct and we've been pleased with the design, heating capability, quality and affordability of their products."

Rhonda | New York

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Dimplex 23

"The Dimplex 23" Deluxe adds warmth (both visually and physically) to the room. The flame is amazingly real and the heat is enough to take the chill out of the room. It's extremely easy to set up [...] Our only complaint is that there are no sounds or smells coming from the fireplace. This was remedied by purchasing a crackle box (and placing it in sound muffling to make it more real) and wood incense (cedar, pinon, etc.). We now have all the benefits of a fireplace without any of the negatives (smokey room, ashes, cleaning.) We highly recommend the Dimplex 23" and Electric Fireplaces Direct."

MA | San Jose

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Absolutely love this stove!

"This stove has turned our summertime porch into a multi-season room. This is November in New England, and while the temperature today was in the 30's and it was pouring, we were still able to be comfortable out there! Had lots of company too!"

cim323 | Woonsocket,RI

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This Fireplace is wonderful!

"When we placed the order they told me it was on back order and we would not receive the product until December 2. Maybe one week later I received a call from the shipping company and they wanted to set up a delivery appointment. We could not believe it! The frame work is very well built and my husband did not have a problem putting it together at all! The fireplace is beautiful and works wonderfully!"

Hat | Madison Heights, MI

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Beautiful

"I received my Walker Infrared Electric Fireplace entertainment center last Tuesday..It is beautiful.My son had no problems putting it together. I could not be happier with my purchase. I have nothing but good things to say about your company.I am definitely referring all my friends to you."

Cathy | MO

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Love this Fireplace

"Delivery was earlier than originally thought. I'm 59 and it took me 3 hours to put it together. Takes time but was easy to do. For anyone considering this Expresso, Its Beautiful bit more blackish. Beautiful peice of furniture. I put it in my living room/ I did leave out the dividers on shelf so both my compoments would fit without stacking them. It does put off a fair amount of heat. No real cons. The only thing I would change if I were the company making it, is to drill a circular hole in corner peice of fire place so it would be easier with cords to go between tv and compoments."

Ruth | Clarksville, TN

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Great addition to your family room.

"We had wanted to add the electric fireplace for several years but never found one we really liked. This unit filled our needs and added so much for our sitting room. I wish I had ordered the crackling unit which is sold separate. This would be the only way to improve the unit. I got it uncrated and installed in just minutes. The folks shipped this in lighting speed time even though it was ordered just before Christmas and arrived, to my surprise, the day after Christmas. I had expected it by Jan. 2. Great company and great product and would recommend to anyone looking for a good product and nice folks to deal with."

Kiowaklipper | Lake Kiowa, TX

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Don't know why I hesitated!

"I had moved my mother in with us, and she stays alot colder than we do. I looked at alot of sites and reviews, and I mean alot!! I was so glad I chose Electric Fireplaces Direct. [...] This was her Christmas present. We plugged it in, and she loved it! We have it in her sitting room, which is small and it will get too hot. We have to keep it on a low setting. She loves looking at the flames. Now we are all happy!We are going to order a log insert for the fire place next. Thanks so much."

Suze at 100 acre woods | Warm Springs, Ga.

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Beautiful and functional

"My husband and I were very pleased with the quality, durability and function of this entertainment center. The oak matched our living room furniture perfectly! The fireplace is realistic and has MANY features. We especially love that we can enjoy the fireplace without heat so it can be used all year round. The piece is solid construction with beautiful details. We love the option of changing out the doors from screen, to class to solid wood....our favorite is the screen. It also has more storage than I anticipated, which is a plus. We also like this unit sits a few inches higher than most, which is what we wanted. We highly recommend this entertainment center and company."

TV Junkie | Pasadena, MD

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WOW ... This is a beauty!!

"I am soo happy with this purchase! This is a gorgeous fireplace and large enough to be a focal point in a large room. The slate is real and the wood mantle surround is beautiful! My only complaint might be that it doesn't put out a lot of heat, but still pretty good. I might expect too much. It arrive by delivery truck in a large box. The delivery company said they could not bring it into our house, but up to the front door. There were no scratches or dings anywhere ... packaged very well. I will try to post a photo here."

Barbara | Colbert (Spokane) Washington

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A Very Nice Fireplace

"Our new house did not come with a fireplace. Originally I was thinking of getting a gas fireplace installed, but didn't want to deal with an installer drilling through our walls to vent it. I decided that instead, I'd go with an electric fireplace. If I got the gas fireplace, then where it was installed was where it would stay. One of the great things about electric is that you can rearrange it as you'd rearrange any other piece of furniture in a room. I liked the flexibility. It just needs to be close enough to an outlet, so that it can be plugged in. This is a tough one to rate. I love the fireplace, and we have it running all of the time. I wish that I could give it 4.5 stars. I went with 5 stars because 4 stars just wouldn't be fair. It's not perfect, but it's pretty close. The fireplace arrived with the firebox damaged. The top of it was dented downward, making the installation and use of the doors extremely difficult and causing the paint around the top of the firebox to peel off. In addition, one of the wires to the log set was disconnected, and the log on the right side would not light up at all. Electric Fireplaces Direct was wonderful in dealing with it. They immediately arranged for a replacement firebox to be shipped and for the damaged firebox to be returned. I got the new firebox about a week later. This one had a bent flicker rod (the thing that makes the flames) that would rub against the bottom of the firebox as it spun, resulting in a grinding noise. I was able to gently bend this back to shape, and that fixed that issue. After getting it all assembled, we love it. This is a very solid and heavy piece of furniture. I was able to assemble it without help, but it took some creativity to move the firebox to the mantle for final assembly and for putting the mantle in its final location. As mentioned in a few of the reviews, the color of the mantle is not exactly like pictured. This worked out well for me, because I wanted the color that it actually is. It's more of a cherry, and that matched much of the wood in my house. Be aware of the color differences before buying. As large as it is, it isn't just something that you can return easily if you don't like it. The flames are about as realistic as you're going to get with an electric fireplace. One thing that I noticed is that while all of the images in the advertising show orange flame effects, the actual flame effect is more white. This is controlled by the color of the included bulbs. I wonder how it would look with clear orange bulbs, instead of clear white bulbs. Anyone who's been around wood burning fireplaces isn't going to be fooled in to thinking that an electric fireplace is a "real" fireplace, but this one comes pretty close. The log bed and embers are very well done. They pulsate much the same way that real logs would. Even though the logs give off no heat, they're done well enough that they appear to. When it's running, it gives the room a warm feeling, even with the heater turned off. This really is a very nice piece of furniture that complements any room in which it's placed. Initial issues with getting a non-damaged product aside, there are only a couple of cons. For me, these are not deal breakers. 1. With the doors and the screen on this firebox, I would think that they were going for a completely realistic experience. Unfortunately, there is a red light that is always on in the inside of the firebox. This light is quite bright and is always clearly visible. When the firebox is in manual mode, it glows steady. When it's being operated by the remote, it flashes red. It is very distracting. I was able to move past this little issue by putting two pieces of black electrical tape over the light. Now it is no longer visible. 2. Another con is the lights that illuminate the inside of the firebox. This is done through two little slits at the top left and right of the inside of the firebox. These slits are clearly visible as two bright lines. The solution to this is to not turn the lights on. Since discovering this flaw, I have had the lights turned off, and I haven't noticed much of a difference. It still looks perfectly nice. Overall, I love the fireplace and am very glad that I spent the money on it. It is a welcome addition to our great room and adds a touch of class to it. 0.5 stars deducted for the initial quality issues and the strange decision to include a flashing red light inside of the firebox. The red light would be very annoying, were it not so easy to fix. I give it 4.5 stars."

Scott | CO

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I would buy this product again!

"We use it mainly for an attractive piece of furniture. We've gotten many compliments and I always tell them where they of your many selections. We love it and the price was right. My husband said the instructions for putting it together were the easiest to follow that he ever experienced... We'd recommend your company to anyone..."

Dory B. | 50 Eden Drive, Fruitland Park, FL 34731

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Total Satisfaction

"Space was an issue. Bought the log insert, placed a fire screen in front and I was able to use it in any room. Just pick up and move it. Dimplex has the VERY BEST realistic fire of any. I tried other and now have 2 Dimplex. Electricfireplacesdirect.com. Outstanding and kept their word. I tried one type fireplace and found the flame unrealistic. Electricfireplacesdirect.com took the return with no strings attached. Refunded quickly. I then purchased the Dimples log insert again from Electricfireplacesdirect.com and BINGO perfect with quick delivery. I am now looking at a type stove through this company. I am known as one who searches the net for a quality product from a reliable company. Dimplex and Electricfireplacesdirect.com make a great team."

Johnny Gymnast | Charleston SC

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Burn Baby Burn!!!

"Our Brookfield Electreic Fireplace Entertainment Center arrived in only 3 days, in excellent condition! I couldn't believe how well packaged the unit was. It took just over 2 hour to assemble and looks fantastic in our Den. Far exceeds our expectations! The furniture quality is exceptional, and the flame looks so real. We are completely satisfied and would definitely recommend this company. We will be purchasing another insert in a few months, to fit an existing entertainment center in the living room!"

Vette Man | Leesburg, FL

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Exceptional Product

"This product was delivered in excellent condition with easy to understand instructions on setting it up. Love the craftsmanship, wood tone, and rich exterior. We love how our TV mounted on the wall just above the mantle works perfectly and all the components fit to perfection with this unit. The fireplace has a warm feeling glow with a cordial touch. We could not be more pleased with the this unit, the price we paid, and the ease of ordering on-line along with the delivery. I highly recommend this product and the on-line company we bought it from."

Carl | Green Bay WI

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Love our electric fireplace/tv stand

"Dealing with Fireplaces Direct was a very pleasant experience. They were very knowledgeable, and answered all my questions before ordering. When I had a question they could not answer, they put me in touch with someone from the manufacturer. We love how the entire unit looks in our living room; contemporary meets traditional. The fireplace was easy to install into the cabinet. There are two cupboards either side of the fireplace, which are large and have a shelf. We would highly recommend Electric Fireplaces Direct, along with the model fireplace we ordered (and have done so several times)."

Lynn | The Villages,Fl

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Wonderful!

"This is a beautiful mantel! I love the convertible corner! We will move the fire place (easy) at Xmas time from the corner to a flat wall. I love that feature! The wood and stain are perfect. It is certainly strong enough to take the chill off in the room. The blower fan is a little loud, but not any louder than a gas fireplace with a blower. It took about 1/2 hour to put together and very simple. The pieces were extremely well packed....be prepared for an overwhelming amount of styrofoam to get rid of after it is together. I wish the company could use a different type of packing that is more environmentally friendly."

Ram Fan | Ft. Collins, CO

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I would recommend this product to anyone

"I love this product! It is even prettier in person than online. Super easy to put together. Great heating source and looks beautiful! Everyone that has seen it just loves it! I would also like to mention that the staff in the Alabama office is wonderful. I have told everyone how nice and easy they are to work with. I will recommend this company and product to everyone!"

Happy camper | Indiana

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AMAZINGLY PERFECT!

"When my fireplace arrived we were amazed by the weight and quality of this piece. My husband and I are senior citizens, and it took us less than an hour to put it together and have it up and running! We highly recommend this fireplace and this company! Companies such as this one are hard to come by these days! SIMPLY AWESOME!!"

Wayne and Becky | St. Louis MO

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I would buy this product again

"This product looks great in my beautiful, wooden mantle. The flames look realistic although I put smaller bulbs in it as I like the flames a little lower to the logs. Delivery was very fast and everything arrived safely. Very enjoyable and a good company to deal with. Thank you!!!!"

Bargain Hunter | Ontario, Canada

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Beautiful SpectraFire Infrared Electric Fireplace

"I use it for Winter zone heating while I am home. Ambiance for company, and the crackler for sound affect. I love the beauty of the whole unit and the realistic effect it gives. My home has no space for a real fireplace and this makes my living room more homy and comfortable! I just love it!"

Kreativeconnie | Lake Havasu City AZ

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Great Purchase Experience and Product

"Found company on web and called after reviewing the site. Sarah was a knowledgeable rep who helped guide me through the correct size and options I should have based on my input and needs. Fireplace came sooner than quoted, installed easily and provides just the right amount of ambiounce (and heat) to the room that we were trying to get. The price was just right, the experience was simple and easy and the product did all that I was told it would do and works perfect. Would go back to this company again!"

Chas | Cary, NC

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Love, Love, Love my fireplace!

"I just LOVE my new fireplace! My upstairs area is about 400 sq ft and has no heat source. I have had to crank the heat downstairs to force warmth up. Not a good solution. I have wanted an electric fireplace for a long time and finally chose this model. I have a small area and this fit perfectly. I use it as an end table with a lamp on top. My kids LOVE it! It creates a cozy look and usually I have to turn the heat function off after 15 minutes because we are so warm! Highly recommend this product. AND the company was very communicative throughout the ordering process. Loved receiving my fireplace on Black Friday with free shipping....I got to stay home while others were going crazy."

fauxygrl | Colorado

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Excellent Heater!!!

"I bought this heater for a four seasons room (size 25x25) we have that currently has radiant floor heating. With the radiant floor heating our electric bill doubled for the winter. We were using 35kwh's per day and it went up to 70+ with the floor heat on. I figured I would try this heater so that I could turn the floor heat off or only use it when necessary, if company comes over or something. We are in the room weekdays for about 5 hours per night and the heater only used about 7-10kwh's per day big difference from the 35 the floor was using. On the weekends we are in the room all day and the heater is on the whole time and it only used about 15-20kwh's per day. The heat is gives off is enough to heat the room, it is not a drying heat as one might think and it really is not that noisy you do hear the blower going but it is not bothersome. I am glad I got this heater as it will curb my electric bill, had I known this before I probably would not have put the radiant floor heat in. I listed the kwh's as they say it cost so many cents per hour to operate, I wanted to check my electric meter to see exactly how much power it was consuming as electric rates do vary. I hope this helps anyone who maybe thinking of an alternate heat source I would order this product. It came within 3 days of me ordering it and the customer service was excellent!!"

Ginger | Dallas, PA

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Absolutely hands down FANTASTIC!

"Dimplex manufactures excellet products. I had already owned an Dimplex firebox insert with the glass background and it was good BUT this particular model exceeds all my expectations. Directions and assembly are excellent. In fact, my husband sat on the couch and watched as I started having fun connecting and assembling the logs as directed in the manual. What I like is there's quite a bit of play when placing and moving the logs on the grate to one's personal taste. Oh, and let's not forget the remote. Lots of bells and whistles there too. This thing can blow some heat and even better you can adust the temp on it. It does everything. The flicker of the fire can be modified to specific brightness and the flames can go fast or slow. Also, there's a timer if one wants to have the logs shut off at a specific time. I really can't say enough positive things about this log set. The realism of the logs, the way they glow, the embers underneath as well are absolutely amazing, mesmerizing and gorgeous. Who needs to chop wood and clean up the messes from it all when you can have something beautiful like this every single day, all four seasons long. This is a fun purchase and Electric Fireplaces Direct makes everthing so easy and worry free."

Run Pam Run | Oakhurst, Texas

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I would order from this company again

"I previously ordered from another company. It was cheap looking and damaged when I received it. I sent it back. When searching for another one I came across Mantels Direct I wish I had found this company first. Ordering was quick and easy. It arrived quickly and was well packed. The style is beautiful and the wood is real. The flames are beautiful."

Dog Luvr | Wichita, KS

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Propane To Electric

"Tired of paying for propane and $80.00 annual tune up charges, we elected to switch from propane to electric. Our Electric Fireplaces Direct experience began with their expert, who recommended the Duraflame Insert Log Set. Our set was received expeditiously and assembly was as follows: 1. Remove from box. 2. Insert set into fireplace. 3. Plug in. That began many hours of enjoying a fire far superior to our propane flames, with the bonus of comfortable heat. The open concept of our home in the Arizona High Country was comfortably warmed by our fire that simultaneously provided heat and beauty. In addition, we can enjoy our fire during the Summer months with no heat. We are now seriously considering contacting our Electric Fireplaces Direct Expert for her suggestion for a second set for our master bedroom."

Maverick | Prescott, Arizona

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