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Customer Testimonials

Images from Our Happy Customers

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Love our electric fireplace/tv stand

"Dealing with Fireplaces Direct was a very pleasant experience. They were very knowledgeable, and answered all my questions before ordering. When I had a question they could not answer, they put me in touch with someone from the manufacturer. We love how the entire unit looks in our living room; contemporary meets traditional. The fireplace was easy to install into the cabinet. There are two cupboards either side of the fireplace, which are large and have a shelf. We would highly recommend Electric Fireplaces Direct, along with the model fireplace we ordered (and have done so several times)."

Lynn | The Villages,Fl

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Excellent well built product

"I purchased this product to replace a different fireplace from a different manufacturer that did not work out of the box. This fireplace was less money and of much better quality and with way more features than the one I replaced. This company was absolutely first class to deal with and were on top of it from start to delivery. I am extremely satisfied with the product and the entire purchase experience with ElectricFireplacesDirect.com"

BigDog | Toledo, WA.

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Love it!

"I use this for heat AND relaxation. It is very easy to move from room to room. Where I go, it goes. I jave pirchased other duraflame fireplaces from you and still enjoy them. The reason this one is my favorite as eell as my dogs favorite, is the fact that it is absolutely silent. No loud noises. I added the crackler box to it and I am in fireplace paradise! Should I buy anymore, I will do so through your company. You are fabulous to do business with. Never have I had a damaged product. And your shipping is quick! To think ilI ordered this during one of the bad storms this year and you still had it here in two days!!!!! Terrific!!!"

Truth_Hurtz | Ruckersville, VA

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Great looking Corner Fireplace

"We use this unit in our Boathouse loft and it looks and performs great. It heats the 400 square feet perfectly. Can't say enough about the quality. Really looks beautiful.When putting the fireplace together we noticed there were two (parts) of one side, and none of the other side. We called the service department and they were very timely about sending out the missing part. Can't say enough about this company because they put out a good product and have great customer service."

Karen and Bob | Snohomish, Wa

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I would buy this again!

"We looked for a year, for JUST the right insert, and we found it at Electric Fireplaces Direct! We had purchased an antique mantle, and had specific wants; good looks, heat option, quiet operation, timer, size, screen and great price. The one we picked was perfect for our wants and application. We built a box, applied the mantle, vented it on one side, added electrical, built a base, and added tile. The fireplace will add value to our home as well as ambiance and warmth! We also purchased the crackling sound box. LOVE IT! Very realistic, if only it had a timer, then it would be perfect."

Cookie | Murphy, TX

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"This is a beautiful fireplace that was promptly shipped, easy to set up and makes our living room feel cozy and warm. We have received many compliments and have recommended both the product and your company to family and friends."

Schurmans | Prince Edward Island, canada

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Artesian 52 inch Infrared Electric Fireplace Mantel Package

"The manual has an error. The parts are labeled, but 2 parts bear the same label. Called the company. Just flip the part, it's the same piece. It can only assemble one-way. You will need a wedge to pry the seams together when necessary, otherwise gaps will happen."

wb2001 | Ocala, FL

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Beautiful Piece of Furniture

"Product so easy to use. [...] Easy shopping the internet. Just love love these fireplaces. This is my second purchase of this unit. My 3rd purchase of fireplaces from Fireplaces Direct. Plus I bought 2 Mini Dimplex Mini Heaters. That should say everything."

Tracey | Georgia

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This product is well made...

"I enjoy viewing my flat screen television on the mantel. The electric fireplace provides warmth simply by turning on the remote, as well as providing a most attractive focal point. The TV Stand/Fireplace Mantel design is very ornate, and I would recommend this company to a friend. Not only is the TV Stand/Electric Fireplace a great piece of furniture[...]."

Lin | Springfield, IL

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love this unit

"I love this unit it is great! This company was also great to work with and the product arrived in no time and it was packaged really well. The first one I ordered from someone else and it was busted and it took 3-4 weeks before I finally got the thing. I would highly recommend the Fireplace Direct . And this product is great ! I love the size and it was really well marked to put the pieces together. Very well made!"

Greekm | Georgetown TX

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Warm and toasty

"The electric fireplace insert with logs was everything I expected and more. It looks like a real fire burning. When I have company they reach to feel the heat. Everyone has commented how real it looks. The price was reasonable. I am very pleased with the logs, the price, the service and the warranty. I will recommend these to everyone ."

Diana | Grover,nc

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Dimplex 23

"The Dimplex 23" Deluxe adds warmth (both visually and physically) to the room. The flame is amazingly real and the heat is enough to take the chill out of the room. It's extremely easy to set up [...] Our only complaint is that there are no sounds or smells coming from the fireplace. This was remedied by purchasing a crackle box (and placing it in sound muffling to make it more real) and wood incense (cedar, pinon, etc.). We now have all the benefits of a fireplace without any of the negatives (smokey room, ashes, cleaning.) We highly recommend the Dimplex 23" and Electric Fireplaces Direct."

MA | San Jose

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Absolutely Fabulous!

"We live in Florida but in Jan & Feb have some cool nights. The Infrared fireplace provides heat for 1000 sq ft so it is a heat source as well as a beautiful decorative attractive piece of furniture. I was leery about purchasing furniture I would have to assemble because I felt it would be cheap and flimsy. Also with both of us being in our 70s, we wondered if it would be too frustrating for us. The Product was delivered on time, was packed substantially, was in perfect condition, was of high quality, was well marked for assembly and the instructions were clear and large enough so that it was easy to read and understand. It was together and operational in about an hour without a hitch, the flame is realistic, the heat that is created is substantial and we felt that the price was fair. I don't often take the time to write a testimonial, but we felt your company surely deserved our praise."

Happy Seniors | Port Orange Fl

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"Love It"

"I will be honest I was so afraid of ordering online, but I was even more impressed with the Pasadena Firebox in person than I was with what I saw online...I researched everywhere before buying this one, and I am so glad I did, I love it!! When it showed up at my door I was so nervous. It was easy to put together, took literally about 15 minutes. It was even more beautiful in person. It does not put out a lot of heat, but I actully bought it more for the look which just like what everyone else said makes the room so cozy.. I bought the expresso one, which is very dark not black, but a very deep dark brown almost exactly like an expresso coffee bean...I thought it was going to be a little bit lighter, but I was still very pleased with it. The firebox itself is just lovely, and everyone of my friends have commented on how beautiful it is, and I have happily recommended this company since I was very happy with the product, and service. I'd highly recommend this model, works perfect for my 55" TV which I hung above, and holds the components perfect...Love It!!!"

Kat | Tulare, California

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Happy Camper

"We installed the Classic Flame 33" in the entertainment center of our fifth wheel RV. I was able to get all the manuals and dimensions off the internet from Electric Fireplaces Direct and make the modifications to the cabinetry ahead of time. The unit was easy to assemble and fit perfectly. Simple beautiful and great added heat! Don Hammett"

Don | Hudson, Florida

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"We have a flat screen tv on it and it is just the right height . The fireplace is very attractive and I just can't believe the price is so low! We have tried the heat and it seems to really put out but it is still warm here so that part is off, The fireplace lights up without heat that's a great plus. We would def. recommend this!!! Came tightly package without a scratch!!! Thank you Electric Fireplaces Direct!!"

Sue | PA.

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Absolutely perfect!

"My wife and I decided to step up and make what is (for us) a large purchase for what would be considered an heirloom piece. We are absolutely pleased with the beauty and the quality of the ChimneyFree mantle package we got. The worksmanship is impeccable and it is the perfect piece for our home. And, as an added bonus, the process of putting it together was MUCH easier than I anticipated, and I was able to do it myself in about 45 minutes. Oh, and also we spent a few weeks researching and looked at other retailers, but Electric Fireplaces Direct is heads and shoulders above the others we looked at, both in quality of product and in sales and service."

John R | Moscow, ID

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Ashburn 18

"When we bought our house over 20 years ago there had been a Franklin stove in the downstairs family room that is by the pool. The previous owners had removed it before listing the home for sale. During the first year we realized why it had been installed: the sub-floor on this level of the home is concrete and because the pool surround is also concrete the cold transfers into the room. We live in San Diego so most of our winters are mild, but that chill was driving us nuts. It was time for an economical solution to heat just that one chilly room.[...]The instructions were clear and we had the unit assembled in about 30 minutes without a single outburst. We've assembled a lot of products and normally we are challenged with tiny spaces and impossible angles. We didn't have any issues with this product. Within a few hours I had a personal response from Claire providing me with the entire range of options including a full refund. I opted for a partial refund as the unit functions as advertised and it's absolutely gorgeous.It's been about 6 weeks since we set up our fireplace and we use it every night while we watch TV. It's quiet, heats the room nicely, and we've even used it without the heating feature on warmer nights. I couldn't be happier with our decision to buy from this company. The product is high quality and their customer service was excellent during the entire transaction and follow up. I plan to add another unit to our bedroom when we redecorate in the future."

Suzy | San Diego, CA

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Just what we wanted

"This is a great product that meets all of our expectations. There was one problem with the water vaporizer not working properly and the company sent out a new part right away. It's the most realistic electric fireplace I have seen. We haven't used our real fireplace (in another room) since."

Todd | Rochester, MI

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Love my Phoenix Corner Fireplace

"This is an excellent, well made fireplace that I would highly recommend. My son put it together quite easily using the directions and on line video. The mantel is made of high quality wood and the fire is quite realistic. My room is 18' x 15' and the heater really warms the whole room very quickly. It holds my 42" flat screen t.v. and has room left over for my Christmas decorations and stockings! It is gorgeous and I love it, can't think of one negative thing to say. Would buy from this company again."

Cozymom | Brooklyn, New York

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Warm and toasty

"We have a townhome with a wood-burning fireplace and this worked perfectly for us. It warms up our main floor and we can keep the flame going without the heat when we just want the ambiance. The unit fit the opening great and we just added some decorative wood trim and it looks very nice. With an added fireplace screen, the cord is barely noticable. This allowed us to keep the structure the same for future owners, but gave us the look and heat we wanted. Thanks Electric Fireplaces Direct!"

Mollybeth | Rochester, MN

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More than worth it

"We bought this fireplace insert to replace the old one from a fireplace we acquired. We are more than a little pleased with it. It's set up in our sitting-room and we just love it. The flame looks realistic especially when the lights are dimmed. We've had company over who were convinced it was a real fire. We use the auxiliary heat on really cold nights and it heats the large room quite sufficiently. We just love the ambiance of it. We would recommend this to anyone looking to fill the hole in their fireplace and anyone who tired of all the chopping and hauling of wood.Thank you Dimples for a great product."

Jane E.W. | Menomonie, WI

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"I have been wanting this fireplace since I saw the video 4 years ago. I couldn't get it then because it wasn't available here and I didn't not have an existing fireplace. I needed a larger unit than they offered so I had someone custom make me a fireplace mantle . GREAT INVESTMENT! When it came , one of the logs had a hole cracked out of it. I called the company immediately and I had my new log within 3 days Free of Charge. I had a Dimplex heater, and had the man who built my fireplace install it inside the top above the logs. (You have to make sure it is above the logs by about 19 inches. ) I also invested in the crackler and set it behind the logs . It has 2 volume levels. I set it to the quieter one. So I have a great fire effect, great sound effects and the heat feels like it is actually coming from the fire. Everyone who sees it thinks it is real. I takes a little while but it does heat my room which is large/med with vaulted ceilings. Great investment that I hope to enjoy for a LONG time. There is a video below."

San | Pittsburgh, PA

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Excellent Product

"We were looking for an attrtive fireplace insert/supplemental heater for our living room. After much research we ecided on this unit. Electric Fireplaces Direct.com was the best price, and their customer service excellent."

KC | West Bridgewater, MA

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Great product

"I check many different brand but this is the best. prier to buying this log set I have purchased two Dimplex inserts. They both work great so I had no hesitation in buying this. Easy set up heat work great in my room and wife likes it's easy to use and also how it looks. Highly recommend this and the Diplex brand and the service of Electric Fireplaces Direct"

Boss Duck | Lakewood WA

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I Plan to buy another one !

"We just received our new "Riverton Model" electric fireplace .. It's just beautiful ! .. We are VERY pleased with it [...] We haven't had a chance to rate it's heating ability yet, but I didn't buy it for that reason .. We had any empty spot in our living room to fill and not only did this do the job, it did it beautifully ! .. We're very pleased !! Thank You Electric Fireplaces Direct !"

The Dollady | Milton, Florida

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Great fireplace

"Great fireplace. Love showing it off to friends and family. Nice features and easy to use. Great size for our 900 square foot room. Good heater. W And love the service from this company. Will be ordering again."

Lindseyloki | Alberta, Canada

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Another happy customer

"I am a custom woodworker. I purchased the 50" electric fireplace for one of my customers. He wanted a entertainment unit with a fireplace. I was very pleased with the ease of doing business with Electric Fireplaces Direct. The delivery was right on time. The installation guide was easy to follow, so the unit was a breeze to install.After the installation I ended up with another happy customer and so did you."

Jimmy TOO TOO | Stuart, Florida

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I think it's LOVE ...

"I absolutely LOVE my fireplace. We live in SC and the winters sometimes get a little cold, and I'm looking forward to using my fireplace every day. It's such a beautiful and sturdy piece of furniture and looks great in our family room. I would definitely buy from this company again !!!"

Spirited | Myrtle Beach, SC

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Oh, my how nice !!!!

"The fireplace is really nice, this company thought of everything. they even included a touch-up paint stick. The Fireplace-tv stand is beautiful I have a 43 inch tv on it and you can go bigger. The only thing is it took my son 3 1/2 to 4 hours to put together. but he did it! it came out very nice."

Dee | Studio City CA

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I love it!

"I researched and researched and was nervous about such a big purchase from a company I never bought from before and there was only one review. I'm so glad I took the chance. The customer service was excellent, shipping was fast, and we love the piece. I was really impressed with the wood piece on top, it was much nicer and much more sturdy than you can see in the picture. The fireplace gives off nice heat and it's a perfect addition to our home. If you like the design of this, I definitely recommend going for it! We are glad we did."

Rachelle | NY

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Extremely Pleased

"Purchased as a gift for our 82 year old father. He, like many older people, is cold all the time. He absolutely loves the heater, the quick response and that it is mobile. He can now watch T.V. in complete comfort. We are extremely pleased with this product and this company.[...] Thanks."

Becky | Rochester, Illinois

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