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Customer Testimonials

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Love my fireplace!!

"I put this in my bedroom which is usually quite cold. This makes the room warm in no time, I love this product, I only wish I would have bought it sooner. The company has been a delight to deal with. Love you guys!"

Tami | Utah

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"The fireplace is in our media room. We never used our gas log fireplace, now that we have our new electric fireplace, it is on all the time. It looks real, company is amazed that it is not a real fireplace and everyone that sees it wants one. What is great about the electric fireplace is the remote. If you want the look, turn it on, if you want heat, turn on the heat. We live on the water, and on very cold days it supplements our central heat. Love, Love our new electric heater. Can't wait to show it off at our Super Bowl Party! Geaux Saints!!!"

Geaux Saints | Slidell, Louisiana

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Could not be happier

"The unit was so easy to assemble and looks to be very well made. It took around twenty minutes to assemble. We will be recommending this company to other family members and anyone else that might be interested. [...] Just all around great buying experience."

John and Pamalla | New Harmony, In.

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I would buy this product for every room

"I checked around and Dimplex seemed to be the best electric fireplace. I found Electric Fireplaces Direct and found a huge selection and a fireplace I love. [...] I use it in a small living room and the appearance and heat it produces are perfect. I will be ordering more electric fireplaces for my home before next winter."

the pizza lady | Savannah, GA

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Love this product

"Fast delivery. I called the service department because the unit was making a noise as if something was loose and they sent me another unit immediately without any hassle. The service Tech was very friendly and easy to work with. I would recommend this Company to anyone that wants a quality product and great customer service. I am a repeat customer I purchased an Electric fireplace Log insert a couple of years ago and my experience with this company was the same then as it was now."

Rick | Connecticut

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I would buy this product again

"This product looks great in my beautiful, wooden mantle. The flames look realistic although I put smaller bulbs in it as I like the flames a little lower to the logs. Delivery was very fast and everything arrived safely. Very enjoyable and a good company to deal with. Thank you!!!!"

Bargain Hunter | Ontario, Canada

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A wonderful fireplace entertainment center for all!

"I love this Henderson Cherry electric Fireplace Media console! I ordered it to arrive before I moved to my new home, so that the movers could unpack it and set it up; and they did a wonderful job! It is perfect in my living room. My previous house had a fireplace that I added electric logs, so I didn't want to miss having a log fire! I cannot say enough good things about how well it was packed and arrived in fine shape! Thank you, Electric Fireplaces Direct for having such quality pieces to choose from!!"

Jackie | San Angelo, TX

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Excellent quality

"Your complete ,concise, and easy to follow instructions are what sets you apart from all others. At first...I felt a little overwhelmed..but following your guidelines and complete instructions made assembly foolproof. The unit arrived within days of placing the order, and was extremely well packed. I would recommend this company ..good price, good instructions and a beautiful piece of furniture"

Marsha | Owen sound On. Canada

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Small and powerful

"We purchased this for use in our guest bedroom. It was a big hit. Very attractive unit and a good additional heat source for keeping our guests toasty warm. This is our 3rd purchase from Electric Fireplaces Direct and we've been pleased with the design, heating capability, quality and affordability of their products."

Rhonda | New York

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Don't know why I hesitated!

"I had moved my mother in with us, and she stays alot colder than we do. I looked at alot of sites and reviews, and I mean alot!! I was so glad I chose Electric Fireplaces Direct. [...] This was her Christmas present. We plugged it in, and she loved it! We have it in her sitting room, which is small and it will get too hot. We have to keep it on a low setting. She loves looking at the flames. Now we are all happy!We are going to order a log insert for the fire place next. Thanks so much."

Suze at 100 acre woods | Warm Springs, Ga.

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A wonderful warm and cozy experience

"We were amazed at how nice this unit looks' in our real Fire Place. We do not burn a fire due to medical problems, but this is the best unit we have ever experienced. We are so impressed with this beautiful Fireplace that we Highly Recommend it to everyone and the Company is Super second to none in our opinion. The delivery by FEDEX was superb too. I watched as the driver delivered this unit and they did it with care in handling. Appreciate the information provided on the tracking of delivery by this company. You can tell that they care about the purchaser with al the information provided. Pricing is outstanding for this unit and it was so easy to set up. We are very very happy and will no doubt purchase one as a gift for someone."

Rich the TIGER | Cibolo, TX near San Antonio

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High quality at half the price!

"I had my eye on this stand at a local furniture store and it cost double the price. I also looked on some other online retailers and the price was still almost double. We ended up ordering from Fireplaces Direct and I am so happy we did. The quality is fantastic, it was easy to put together, and the heater really does a great job of heating a room without the fan being super loud as I've noticed with some other electric fireplaces (we did the upgrade to the infared heater). Everything arrived quickly with no damage. I highly recommend this product and this company."

Ella | New Hampshire

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Great looking product and realistic flame

"We use the product as a TV stand and decorative piece in our living room and I couldn't be happier with how it turned out. Looks great when you turn the flame on at night watching a show or just as ambience when you have company over. Assembly took a little over an hour but wasn't difficult with minimal help from my 10 year old. The only drawback I have about this product is the price point is still a little on the high side of what I was wanting to pay for a piece like this, however in hindsight I don't mind the extra money as it looks phenomenal and does what's it is supposed to do."

James G | Spring Hill FL

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"I have been wanting this fireplace since I saw the video 4 years ago. I couldn't get it then because it wasn't available here and I didn't not have an existing fireplace. I needed a larger unit than they offered so I had someone custom make me a fireplace mantle . GREAT INVESTMENT! When it came , one of the logs had a hole cracked out of it. I called the company immediately and I had my new log within 3 days Free of Charge. I had a Dimplex heater, and had the man who built my fireplace install it inside the top above the logs. (You have to make sure it is above the logs by about 19 inches. ) I also invested in the crackler and set it behind the logs . It has 2 volume levels. I set it to the quieter one. So I have a great fire effect, great sound effects and the heat feels like it is actually coming from the fire. Everyone who sees it thinks it is real. I takes a little while but it does heat my room which is large/med with vaulted ceilings. Great investment that I hope to enjoy for a LONG time. There is a video below."

San | Pittsburgh, PA

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This is an amazing product!

"We purchased the Dimplex Stockbridge, and are completely satisfied with it. The flames are so realistic! We received the stove within a week of ordering it. My husband got it set up in a very short period of time. We are completely satisfied, and will order from Electric Fireplaces Direct again."

Jilla | Ashley, OH

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"I purchased this fireplace in 2004 - 9 years ago. Throughout this time it has been a great addition to my homes. I now live in a very small home and this fireplace heats almost my entire living room area. I lost the remote control unit and just ordered a new one through this company. What a great company to continuously carry the old accessories."

Wine Country Resident | NAPA CA

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I have 3 Dimplex electric wood stoves

"I have an 1840's house that is heated with oil....need I say more! I bought my first Dimplex 7 years ago for the LR, because I keep my thermostat low (58 night & 64 day). I wanted the stove for added heat when I have company or on extremely cold days. Last year I bought the Lincoln Pewter stove for my shed kitchen, which is always 4-6 degrees colder than the LR (w/o stove on) and DR. It worked great to warm the kitchen....I just bought my 3rd stove on 10/5/14 which arrived on the 9th. Delivery on last years stove was also very fast. The recent stove was damaged and made a lot of noise when turned on. I called Electric Fireplaces Direct and they apologized and sent out a replacement the same day, which arrived within 3-4 days. This stove is perfect, like the other two....they blend beautifully with my antique furniture, give off more than enough heat (love the thermostats) and are extremely quiet. I highly recommend Dimplex stoves and Electric Fireplaces Direct."

Mimi | Lambertville, NJ

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Great Producxt

"I bought a TV/Fireplace from a different company and it was horrible. Fake looking fire, bad heat. A complete waste of money. Found this fire place online and it fit perfectly into the opening and I love it. Great looking fire with options, good additional heat source and inexpensive. Can't say enough good things about it."

Bobo | Lakewood, WA

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Love it!

"This fireplace is beautiful! It fits in the spot I needed perfectly. I am not the most talented in putting things together and this took me only about 1.5 hours. It was well made -- no cheap particle board. Only wish it was a little lighter in color but close enough. I would highly recommend this fireplace and company!"

Suki | Minneapolis, MN

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We loved this fireplace; absolutely!!

"We ordered this product for our family room in the basement after we'd remodeled it! Wanted an attractive heating system in lieu of a small unattractive appliance! We priced gas fireplaces, but too expensive for what we were wanting in a basement area! We absolutely love this product - it's beautiful! It perfectly heats our family room! We could not be happier! Also, we were thankful for other positive reviews we'd read about this product. That's how we made our final decision to order from your company!! Completely satisfied. Thanks for making such a unique, attractive and functional fireplace! It is fantastic! Jan Ross of Olathe, KS"

Jan | Olathe, KS

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Beautiful Heater!

"Love this beautiful heater. It provides very good supplemental heat in our 100+ year old home. This is the second one that we have purchased from Electric Fireplaces Direct and very pleased with both."

Aggiedb | East Texas

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Love this fireplace!

"Another great Dimplex electric fireplace from Fireplaces Direct! This product arrived in 2 days, installed in 15 minutes and provides a realistic flame and supplemental heat source. I can't recommend this product enough and am considering ordering a second unit for a basement fireplace - don't bother installing gas logs when you can have a realistic flame which offers supplemental heat at a fraction of the cost!"

BrownEyes | New York

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Satisfaction guaranteed!

"The Dimplex 33" Multi-fire XDplug-in contemporary electric fireplace insert fits all my needs, realistic, easy to use. And it was delivered with no damage. The only two things that weren't so great was the Free crackler box didn't come as stated. Needed to call that vender 3 times. And the large Media (glass pieces) didn't come in the delivery. But was immediately taken care of by Electric Fireplaces Direct customer service. With this being stated, I may purchase another in the future for another area!"

Alfalfa | CA.

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Warm and toasty

"The electric fireplace insert with logs was everything I expected and more. It looks like a real fire burning. When I have company they reach to feel the heat. Everyone has commented how real it looks. The price was reasonable. I am very pleased with the logs, the price, the service and the warranty. I will recommend these to everyone ."

Diana | Grover,nc

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I was looking for a plug in to replace

"I had a Fireplace Mantle with an Electric plug in. The Plug in went bad, it was no longer manufactured by the company it was purchased from and it was beyond the Warranty. I found this Classic Flame Electric Plug In and it fit my mantle. I am extremely happy with the amount of heat from it and the realistic flame makes me feel warm even when I am not using the heat. The light bulbs are easy to replace, even though I have not had to change them, but I checked it out, because I could not change them in my previous plug in. I use this in my bedroom, which is a rather large room, and I spend time reading by the mantle,and the plug in keeps the room cosy. I can than keep the rest of the house cooler. I have not found any fault with the Classic Flame Plug in."

Dee Dee | Leominster, Massachusetts

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You just won't get a Better Deal than th

"The Duraflame Bristol 1000 is great, much better than I expected. It heats very well and is quiet.My wife is from Hawaii and she is cold all the time. This heater makes her happy especially when she can stand in front of it! It also comes with a standard 3 yr warranty. (find that on a cheap unit) Free Shipping, and it was at my front door over the weekend. Ordered on Friday and it was delivered on Monday WOW! You can buy a cheaper unit from someone else. But by the time you add a three year warranty and shipping you WILL pay more, and it won't arrive as fast. Electric Fireplaces Direct is the Best"

Tiger45 | Norther Neck Virginia

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Great ambience for basement /nice heater

"Don't have this mounted yet, as we are refinishing it's new home in the basement. But using it temporarily on the stand and loving it! My husband was skeptical about electric, but he enjoys the look of flames and the low cost as compared to others we've considered. The delivery was immediate and in perfect condition. I will certainly recommend this type of fireplace and this company to friends. I will be glad to submit pics when I have them."

Michelle | Louisville, KY

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Another great fireplace!

"This was our second fireplace purchase from Fireplaces Direct and we couldn't be more pleased! It arrived so fast! It was easy to attach to the wall and we get lots of compliments. The flames are low, but that is such a nice, modern touch. Also, it comes with a choice of three inserts: log look, white marble-like rock and crushed glass. We chose the crushed glass, but its nice to have the other options to easily switch out ( perhaps we'll use the log front during the holidays.) We now have two: one in the bedroom, one in the living room. Thinking about a third for the kitchen/dining area."

Mel | Columbus, Ohio

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Lovely Electric Fireplace

"I am a single woman and wanted a realistic looking electric fireplace for some time. The Lexington Infrared Electric Fireplace Mantel in Empire Cherry arrive quickly. However, be aware prior to delivery that the shipping company will only provide curbside delivery. I was fortunate that the driver was willing to put in in my garage for me,as it was raining, and I was able to carry it inside one piece at a time. They will NOT bring it into the house for you, and at about 200 pounds this is important to know. There are about 7 pieces to put together, and although it is not difficult to assemble, and only requires a phillips head screwdriver, it IS a two woman job!! A few of the pieces are really heavy to lift. Once together I found out that I need to run a new outlet, as every time I turn the heater on it causes my living room lights to brown out. ( my house is OLD...80 years...so this is not a surprise). Some of the flame effects are not realistic, although interesting. All in all I am happy with my purchase."

Leslie | Ronkonkoma, NY

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Very well made product

"My husband was very impressed with how easy it was to follow the assembly directions that came with the fireplace. In addition, he was even more impressed with how heavy duty the screws were that he used to put the unit together. It took him about an hour and a half to complete this project. The cherry finish matched my existing furniture and is a wonderful addition to our living room. We tested the heating element and it warmed our area very quickly! After all the shopping I did to locate the best product around, I'm very glad I went with Electric Fireplace Direct. One more quick comment is that the customer service representative (Sara Dunn) was extremely helpful and courteous each time I called with questions. I would definitely recommend this company to my family and friends."

Cindy | Port Neches, Tx

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"I am in love.........I purchased this fireplace for my mother-in-law who is in a nursing home and is bed bound. Her room is small and it fit more than perfectly. She had been experiencing anxiety and this really helped to calm and relax her. The heater was not what I necessarily wanted but I find it a blessing since she likes her room warmer than most others....so that is really helps as well to keep her more comfortable and relaxed. The fireplace arrived at our home...my husband and I put it in the back of a BMW SUV along with a medium size chair and delivered it to the home. Very easy to carry and to move. No assembly needed so we then just wheeled it into her room, put a small lamp and some pictures on the mantel and we were finished. It was certainly the finishing touch as her room is now very inviting and cozy. She was very very happy to say the least!!! My husband who didn't know of the purchase was thrilled....he said "This is amazing, look how realistic the flame is" He had fun with the remote displaying all the different flames etc. The staff figured out that the heater was a real plus for them and are thrilled with the timer....for when she falls asleep. So I thought I would just leave it at the home when we leave but have since thought that we could buy more and put them in the hotel rooms at our Inn in Carmel for the heat (we need new heaters). The efficiency of them makes all the sense in the world. It will add a bit of obeonce as well. Then I decided to put different & larger fireplaces in our apartment units....will make them very special. Now I want one for my office as well!!!!! Is there an end to the uses???????? I need to stop myself!!! Bottom line.........I would be shocked if you felt any disappointment at all. Don't hesitate as I did!!!!!!! The company was very nice and did everything they said....no surprises!!!!"

Sandie-Claus | Carmel, CA

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Great unit, I would buy it again

"Delivery was on time and in good shape. Directions and assembly easy ( 2hrs ) alone. Infared fireplace heats very well in our living room (400sq.ft.). Premium Oak cabinet looks very nice and goes well with our other oak furniture. All of our entertainment equipment fits very well in the cabinet. Our 60 in. TV looks great sitting on top of the cabinet. I recommend this unit and company. Very nice to deal with."

Gary | Rochester N.H.

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Beautiful Piece of Furniture

"Product so easy to use. [...] Easy shopping the internet. Just love love these fireplaces. This is my second purchase of this unit. My 3rd purchase of fireplaces from Fireplaces Direct. Plus I bought 2 Mini Dimplex Mini Heaters. That should say everything."

Tracey | Georgia

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We love it!

"I ordered our fireplace on Mon and it was delivered on Wed. The cabinet came in numerous pieces to be assembled; however, it all went together well, all pieces fit together precisely and there were no screws/bolts missing and none leftover. We put it together as soon as it arrived. The next day we had a houseful of company for Thanksgiving dinner and our new fireplace was a great hit with everyone. Ours is used in our Four Seasons Sunroom and we love it there. We needed to place it in a corner and this model gave us that option. It's a handsome piece of furniture but best of all is the way it heats, with a truly realistic looking flame and many options to fit individual taste in adjusting the flame. I highly recommend including the Crackler too, as it adds even more realism. We've been using it for only three days but have really enjoyed it. I certainly recommend this product."

SB | Lincoln, AL

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Wonderful Fireplace!

"We are very pleased with our Dynasty fireplace. We wanted to add a fireplace to our family room without going through the expense of a gas fireplace installation. The fireplace was very easy to install with the included wall bracket. I do suggest taking the screws to a hardware store and matching with auger type inserts for wallboard. The Dynasty flame options, backlighting and pebble base are beautiful and the unit warms the room nicely on the low setting. We highly recommend the Dynasty and Electronic Fireplaces Direct!"

VetteGal | Bear, DE

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Great addition to your family room.

"We had wanted to add the electric fireplace for several years but never found one we really liked. This unit filled our needs and added so much for our sitting room. I wish I had ordered the crackling unit which is sold separate. This would be the only way to improve the unit. I got it uncrated and installed in just minutes. The folks shipped this in lighting speed time even though it was ordered just before Christmas and arrived, to my surprise, the day after Christmas. I had expected it by Jan. 2. Great company and great product and would recommend to anyone looking for a good product and nice folks to deal with."

Kiowaklipper | Lake Kiowa, TX

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Ambiance, just one click away!

"This is second fireplace purchased from your company in the last few weeks. One was for my home, which I love. This one was for my boss. Our office is in a historic house. It was delivered in just a few days. We took it out of the box and popped it in the fireplace, and turned it on. She absolutely loves it. The insert is in a fireplace in the reception area. Everyone coming and going are enjoying the view, along with the heat!"

Garceau Realty Receptionist | Bel Air, MD

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Best Choice for Small Spaces

"Room size: 8 foot ceilings, 11 feet wide x 15+ feet long (sorry ran out of measuring tape). I was tired of being cold (have to turn down the heat at night for all the hot blooded children in my house). I wanted to buy a faux fireplace with a mantle for my bedroom for the cozy factor as well as for extra heat; but once I rearranged my furniture in my room I decided I didn't have the space for another piece of furniture. After several days of research, I decided I'd give the Linear Wall Mount Electric Fireplace a chance since all the reviews that I read on the internet were fair and favorable. It was the perfect choice for my room. Set up was quick, the directions were easy to understand, and follow. I purchased a stud finder, and highly suggest a stud finder, this is too heavy not to be in the studs! I had a friend help lift it onto the wall brackets as it is more cumbersome due to it's shape (too long for one person to do by themselves). The friend who helped put it on the wall with me was an older woman; so I think two relatively healthy people can hang this with no problems. She also loved the idea of having one and took down the information to look into buying one. I cleaned it accordingly (do not use harsh chemicals/fabrics or you will scratch the inner reflective glass), I placed the "crystals" in their holder (the company gives a large amount of "crystals", too many to be put in fireplace holder. If you want to continue the theme try placing the remainder crystals in a clear candle holder and put flamless candles on top or bury the flamless candle just a bit with the crystals (get creative)-it'll look pretty). It gives off plenty of heat for my room size, closing the door while the heat is on high can make the room almost too hot - but it's nice for cold nights. Because I live in the south, I knew I wouldn't use the heat all year; so this also doubles as wall art. I can have the flames burning any time of year, blue, orange, or the combination of both, and still feel like I'm getting my money's worth. Because of it's design - sleek lines and black glass, it has both a modern and contemporary look; so it doesn't seem out of place and will work well in most settings (I decided to use it as it's own focal point). The kids love it; and depending on who's cuddled up with me that night, will pick the color of flame they want to fall asleep to. The flames are, in my opinion, realistic and are very relaxing - you can make them big or smoldering. The remote adds to the convenience of use, and the fact that it can be hung on the wall solves small space problems."

Just Call Me Mom Everyone Else Does | Southaven, MS

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Don't be fooled by the low price

"Product came well packaged.Very solid construction , fireplace is a good size with very realistic flame and different settings. Overall a beautiful piece of furniture. My wife and I looked at a lot of fireplace/TV stands. This piece was exactly what we were looking for at a very reasonable price....... Good Experience with this company."

Sixtoes | Milton, Delaware

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Perfect For Our Application

"We installed as supplemental heat in our new basement Master Suite. The suite is about 300 square feet and this unit does an excellent job of quickly heating up the area. With the addition of a HDTV and a double recliner, my wife and I practically live in our new suite now. Everyone marvels at how attractive the fireplace is in our setting and how realistic the flames look. We absolutely love it. Thanks Fireplaces Direct."

bRad | Rapid City, SD

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Absolutely love this stove!

"This stove has turned our summertime porch into a multi-season room. This is November in New England, and while the temperature today was in the 30's and it was pouring, we were still able to be comfortable out there! Had lots of company too!"

cim323 | Woonsocket,RI

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