The following customer comments are just a small sample of the thousands of customer reviews we have been fortunate to receive. We think you will appreciate hearing directly from people who have experienced our service and have our products in their homes. You will see links to product reviews on all category and product pages. We encourage you to read these user generated reviews as part of your research.
"Thank you guys. I just checked my credit card account and the refund was posted. I’d like to compliment you and the customer service folks who got involved in the return and refund process. The quick response of all concerned in your company was exceptional. I did feel like a valued customer."
- Mike Hudak
"Today I received my Dimplex Brickendale fireplace. I was mostly nervous about the shipping as I've never had anything shipped freight before. I unpacked the boxes, and began putting it together before my husband got home from work, and could do it all myself until the top mantel was to be put on. It was a really smooth process, and it's already decorated with garland for Christmas. It is beautiful! My husband was soooo tickled as the price of $599 was HALF of what we were looking at in the furniture store! I'm so glad I happened to find your website!"
- Kandy Selgo
"I believe that I have never had such a good experience with a company! I ordered the fireplace on Sunday and here we are on Thursday sitting in front of our beautiful Beverly Media Console/Fireplace. I have always wanted a fireplace in our home but because I suffer from asthma, we are not able to burn wood. There are no natural gas lines near our house and we didn't want an ugly propane tank on our property. The electric fireplace is the perfect solution. Thank you so much for putting us in touch with this lovely product and making the shopping experience so pleasant."
- Elizabeth Glover
"I got my unit today and already set it up. Easy set-up. Looks and warms quite well. What a great product. Thanks and I would tell all to purchase from your company. Once again thanks for a great product and quick shipping. You guys really do rock!"
- Mark Jackson
Beverly 23" Premium Oak Media Console Electric Fireplace Cabinet Mantel Package
"I could not be more pleased with my fireplace. It was easy to put together and just looks fantastic in my living room. I had been looking for a fireplace for several weeks at home improvement stores and nothing compares to your products. Your testimonals helped me make the decision to order from your company. I would like to say to anyone that your company is definitely a first class company with quality fireplaces, excellent prices and quick deliveries, don't hesitate to trust your ads. Thank you for your first rate service."
- Charlotte James
Augusta 33" Antique Oak Electric Fireplace Mantel Package
"The electric firebox made a wonderful Christmas surprise for my wife. It arrived within 3 days from order and was better than I expected. A wonderful product, and I have had many people ask about it and referred them to you. Good stuff, good service, good company!"
Classic Flame 23" Electric firebox - 23EF004GRA
"I received my fireplace today. I just wanted to let you know how happy I am with it. It is a scary thing to buy something that expensive sight unseen. I was pretty nervous. I was amazed at the quality of this fireplace. The finish on it is really rich looking and there was not so much as a scratch anywhere. The packaging was excellent. It is already assembled and that went well too. Everything lined up perfectly and that is another sign of good construction. This was made in China and I know there have been a lot of problems with products recently. Well this is not a problem with this piece. It is a nice solid fireplace and I know I will have it for many years to come. The idea of being able to change the doors from wood to glass and even stereo is a great idea. They are easy to change too. Thanks and have a wonderful holiday!"
- Sandy Aukland
Classic Flame Pasadena Espresso Electric Fireplace Entertainment Center
"WOW! I received the 23 inch Dimplex fireplace insert and trim kit in less than week and had it set up and working in just a couple of hours. The look is very realistic... not like some of the cheesy ones I have seen in the past, and the heater works surprisingly well. I couldn't be more thrilled with your product. Sometimes you take a risk ordering something online even when the testimonials are all positive, but I will definitely recommend your website and products to all of my friends and family. Your fast, courteous, quality service and products are unsurpassed! Thank you, thank you, thank you!"
- Cindy S.
Dimplex 23" Electric Fireplace Log Insert
"As with every comment sent to you regarding your firplaces I cannot be more pleased. Your service, quality, workmanship and prices cannot be surpassed. The quality of the Dimplex flame is so close to real you can hardly tell the difference. For those that are on an ecology kick this is what they should have. Thanks again for making this a truly satisfying experience."
- Joni Sanchez
Dimplex Bennett Espresso Electric Fireplace Cabinet Package
"This is not a question, just a great big THANK YOU! In early July my wife and I ordered the Dimplex Windsor Flat Wall Electric Entertainment Center in Cherry Finish from you. First we had a few questions, and your representative responded very quickly and in a courteous manner. The item cost much less than one we had been considering earlier. Ours shipped within days and arrived rather
quickly. It was excellently packaged and arrived in pristine condition. Considering its size, I was amazed at how easy it was to put together, and the finished product is absolutely beautiful. We could not be more pleased. It's hard in this day and age to find a company that is as conscientious and professional as yours, or one that sells a product that really is as good as it looks on-line. It was a first-rate transaction in every way, and we have already recommended you to others. Thanks again and the very best wishes."
- Mark and Patty May
Dimplex Windsor Flat Wall Electric Entertainment Center
"Hello Miss Leah :-)
I received my order today and it looks great in my piano room. It is 90° over here in NY, but what the heck...I like fireplaces! Of course, I had the heater off. The delivery service was great, the order was delivered quickly as promised, and I was able to track the delivery. I will definitely recommend your products and services to my friends. I will be ordering another fireplace soon! Thanks again!"
- Ray Nieves
Dimplex Tessa Amaretto Electric Fireplace Cabinet Package
"I just wanted to let you know that I received my corner fireplace and am extremely happy with it. The instructions were great and easy to follow. When I had questions and called your office it was a pleasant experience and very professional. I just wanted you folks to know. I look forward to doing business with you again in the future. Thanks again."
- Joseph & Linda La Rocca
"Leah, Just a quick note to thank you for all your assistance with my order. My fireplace arrived on Friday, Feb. 2nd. That evening myself and a friend put it together. It is MORE beautiful than the pictures. Thank you for directing me to such a quality product."
- Donna Riehm
"I received my firebox and installed it in my fireplace and it is beautiful...just what I wanted. A fire without the mess. Thank you for a fine product."
- Tim Miller, Ward, AR
Dimplex 23" Electric Fireplace Log Insert
"Just a friendly note to thank you. I received my electric fireplace on Wednesday, and I wanted to send a note along to tell you how pleased I was with this transaction. The stove is great, and the item was delivered (undamaged) in the time frame specified. Your prices were the best on-line and I even looked on e-bay. I would do business with you folks again. Also, the gentleman from Roadway contacted me and delivered the item courteously and assisted with bringing it in the home. Thank you again for a great transaction."
- Regards, Kevin D.
Dimplex 23" Deluxe Electric Fireplace Log Insert
"Thank you! I just wanted to let you know that the prompt shipping and great product just made my Mom's Christmas. She is having guests thru the holidays including tonight and I had one of your fireplaces shipped to her. Everything was great and her handyman installed it without a hitch last night. She was so thrilled at her new fireplace without the hassle and said it was breathtaking. Thank you for the great product and swift shipping. It is Christmas early, but she will enjoy it. She lives in the North Georgia mountains on a golf course so the holidays will be beautiful with a fire. Thanks again!"
- Linda Fowler, Dublin, GA
Dimplex 23" Electric Fireplace Log Insert
"Hi Leah, The order has arrived and looks terrific in our condo in Ft. Lauderdale! The driver/delivery person was very helpful and courteous, as well! Thank you. We are enjoying the fireplace, and are very happy with the quality, design and size. Regards"
- Carol Ann, Ft. Lauderdale, FL
Paramount 28" Electric Fireplace
"Just wanted to take a minute and thank you so much for all your help. The mantel is just beautiful and the installer said it was one of the best quality mantels he had ever seen. It fit like a glove and makes our home look just wonderful. The quality far exceeded our expectations. Thanks again, and we would be pleased to provide a recommendation for your products and service."
- Eileen and Brian
"Just wanted to send a THANK YOU. I received the mantel on the 23rd of December, just like you promised. We installed it with no problem and it looks GREAT!! Thanks again."
- Maria Cerase