Good question! We realize that you have choices when purchasing an electric fireplace... so why us? Here are just a few of the things that make us uniquely different from our competition:
#1 Our Commitment to Personalized Service
Not only will we answer your product questions before your purchase, we will take care of you after the sale. From technical specifications to delivery questions, help with installation, to damage, to warranty or return coordination, we are willing and responsive.
Try us out... call 866.966.1122 or email us (if you don't find us friendlier and more knowledgeable than our competition, let me know). Cathy, Lauren, Lori, Twila, Julia, or Rod, will gladly help you.
#2 Expert Advice
This is important! Our staff knows what they are offering and will offer friendly, informed answers to your questions. From general information about electric fireplaces, to specification issues, to product comparisons, do not be afraid to challenge us. If we do not immediately know the answer to your question, we will research it and respond quickly.
#3 Our Authorized Distributor Status
There are a number of unauthorized dealers of Dimplex, ClassicFlame, Duraflame and Napoleon products, which means they do not have a direct relationship with each manufacturer (they get product through a 3rd party), are not endorsed, do not stock product and can not guarantee that warranty and service issues will be handled quickly. Beware of long shipping delays and uncertainty over safety of your financial information.
NOTE: We are one of just a few certified authorized distributors of Dimplex, ClassicFlame and Napoleon products on the internet. Authorized means that we have a direct relationship with each manufacturer regarding price, warranty and service issues.
Have a question? Do not hesitate to call 866.966.1122 or email us.
#4 Fast Free Shipping
Because we are electric fireplace specialists (and stock more product than anyone else), we are able to deliver your purchase quickly (and FREE!). A large number of our items are sent within 24 hours of your order (because they are in our warehouse). Other items are shipped in just a few days. If we run into a manufacturer delay, we will let you know. See Details
Feel free to contact us via email or by calling 866.966.1122 to check on any item.
#5 Competitive Prices
If the first four reasons don’t get you, our prices will! We offer quality electric fireplaces at prices that are extremely competitive with other authorized sellers and you can be sure that we have the product and can deliver it quickly. Learn More
Last but not least, is our guarantee that you will be satisfied with your purchase or we will accept your return in saleable condition in original packaging without question. Just pay return shipping. No restocking fees of any sort. I hope that you will give us the opportunity to impress you. I think you will find that we try harder, care about what we do, and more clearly understand our electric fireplace products than our competition. Learn More