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ClassicFlame
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Troubleshooting/Warranty Registration


ElectricFireplacesDirect is committed to making sure you are satisfied with our products. The products we carry are produced to the highest standards and are inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. In rare cases you may have technical issues with your electric fireplace. In order to solve your issue as quickly as possible, please follow these instructions:



   


ClassicFlame Electric Fireplaces include either a 1, 2, 3 or 10-year limited warranty (see products for warranty length).

Click here to register your new ClassicFlame Electric Fireplace.

ClassicFlame Customer Service

1690 South Congress Ave - Suite 210
Delray Beach, Florida 33445

Phone: 1-866-661-1218
Fax: 1-561-665-8111

Monday-Friday, 8 am - 5 pm EST
They will respond to your request via e-mail or phone within 2 business days.


   


Dimplex Electric Fireplaces include either a 1, 2, 5 or 10-year limited warranty (see products for warranty length).

Click here to register your new Dimplex Electric Fireplace.

If you encounter a problem with your new fireplace, first consult Dimplex Technical Support or TroubleShooting Guide.

Dimplex Customer Service:

1367 Industrial Road
Cambridge, ON N1R 7G8
Canada


If you have technical questions regarding installation, operation or troubleshooting, please call:
1-888-346-7539 (Ext 2) Monday-Friday, 8 am - 4:30 pm EST



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