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Troubleshooting/Warranty Registration
ElectricFireplacesDirect is committed to making sure you are satisfied with our products. The products we carry are produced to the highest standards and are inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. In rare cases you may have technical issues with your electric fireplace. In order to solve your issue as quickly as possible, please follow these instructions:
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ClassicFlame Electric Fireplaces include either a 1, 2, 3 or 10-year limited warranty (see products for warranty length).
Toll-Free: 1.866.661.1218
Fax: 1.561.665.8111
Contact Us
Website: classicflame.com
Register Here: Your new ClassicFlame Electric Fireplace.
Customer Service: ClassicFlame Customer Service
1690 South Congress Ave - Suite 210
Delray Beach, Florida 33445
Monday-Friday, 8 am - 5 pm EST
They will respond to your request via e-mail or phone within 2 business days. |
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DuraFlame products offer 1 year and 3 year warranties. Reference your item for specifics.
Toll-Free: 209.461.6600
Contact Us
Website: duraflame.com
Register Here: Your new Duraflame Electric Fireplace.
Customer Service: Duraflame Customer Service
1690 South Congress Ave - Suite 210
Delray Beach, Florida 33445
Monday-Friday, 8 am - 5 pm EST
They will respond to your request via e-mail or phone within 2 business days. |
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Dimplex Electric Fireplaces include either a 1, 2, 5 or 10-year limited warranty (see products for warranty length).
Toll-Free: 800.668.6663
Contact Us
Website: dimplex.com
Register Here: Your new Dimplex Electric Fireplace.
Customer Service: Dimplex Customer Service
Trouble Shooting: Guide
1367 Industrial Road
Cambridge, ON, N1R 7G8
Canada
If you have technical questions regarding installation, operation or troubleshooting, please call:
800.668.6663 Monday-Friday, 8 am - 4:30 pm EST |
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| Stoves (Americana, Liberty) & Infrared (Mighty Oak) |
Comfort Smart Americana, Liberty & Mighty Oak include a 1 year limited warranty.
Toll-Free: 866.661.1318
Fax: 561.665.8111
Contact Us
Website: classicflame.com
Register Here: Your new Comfort Smart Electric Fireplace.
1690 South Congress Ave - Suite 210
Delray Beach, Florida 33445
Monday-Friday, 8 am - 5 pm EST
A representative will respond to your request via e-mail or phone within 2 business days. |
| Infrared Black Stove |
The Comfort Smart Infrared Black Stove includes a 1 year limited warranty.
Toll-Free: 877.430.0703
Contact Us
E-mail: resolutions@netdirectmerchants.com
Website: electricfireplacesdirect.com
217 North Seminary Street
Florence, AL 35630
Monday-Friday, 8 am - 5 pm CST
A representative will respond to your request via e-mail or phone within 2 business days. |
Log Sets (23" Insert & 23" Deluxe)
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The Comfort Smart Log Sets include a 1 year limited warranty.
Toll-Free: 800.776.9425
Contact Us
Website: worldmkting.com
Register Here: Your new World Marketing Log Set.
Customer Service: World Marketing Customer Service
PO Box
192 Mill Creek, PA 17060
Monday-Friday, 8 am - 5 pm EST |
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Celsi (America Electric Fireplaces) include a 5 year limited warranty.
Toll-Free: 630.723.0071
Contact Us
Website: aef-us.com/celsi
Customer Service: Celsi Customer Service
1005 N. Commons Drive
Aurora, IL 60504
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Burley Electric Fireplace Inserts include a 1 year limited warranty.
Toll-Free: 877.443.4737
Contact Us
Website: burleyfires.com
Customer Service: Burley Customer Service
812 Procter Ave
Ogdensburg, NY 12669
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Furnitech Fireplace Media Centers include a 3 year limited warranty.
Toll-Free:1.877.798.8726
Contact Us
Website: www.furnitech.com
Customer Service: Furnitech Customer Service
FURNITECH LLC
11 Eros Drive
Airmont, NY 10952
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