We are here to assist you before, during and after your purchase
We are ready and willing to answer your questions whether you need assistance finding the right electric fireplace, or have post purchase question regarding shipping or warranty support. Our staff of experts know their stuff. You will find that our team has a very personalized approach and, by request, you may speak to the same person each time you inquire. Our mission is to provide exceptional services and operational excellence with real people, providing real answers and support. We encourage you to call, email or chat with us should you have any questions or concerns before, during or after the order process. Our goal is to execute more effectively and exceed the expectations of our customers.
Expert Sales Advisors
Get assistance for all of your product questions from real people who are ready, willing and able to help you find the right product for your situation. Our team is empowered to ensure your experience is positive. Have a difficult specification question? Need the product super fast? Ask us and we will do our best to provide you with solutions as promptly as possible.
Unlike many retailers we are fully staffed to support you before, during and after the sale and delivery. Our resolution team handles questions and problems with courtesy and urgency. We are responsive and interested in your satisfaction with our products and our service. Email support with details for prompt attention.
"Received the logs and I couldn't wait for hubby so I set them up so easy to do. I'm so happy with my order. Thank you customer service for guiding me in choosing the right product for my old fireplace. It looks so real. Again thank you and will defiantly order again. Oh by the way the crackle sound system sounds great."
Grammie, customer from Crane, TX
"For the cost we were expected a well designed unit which is what we received. The pleasant surprise was the mostly realistic look. We have had several people walk over to warm their hands and be quite
surprised."
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