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We are currently offering Free Shipping on the majority of our items for a limited time. This offer is good for the lower 48 US states only (all other locations will be quoted). For items shipped via freight carrier to residential addresses, a $65 Residential Delivery Fee (Free for a limited time only!) will be added to your order. There is no charge for delivery if we can deliver to a commercial business address not in a residential area or if the mantel can be picked up at a nearby freight terminal.
As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport.
Please see the categories below for specific item shipment information including: fulfillment, carriers and rates.
Receiving Your Shipment
We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it’s possible that in rare cases, damages may occur during shipment.
Before signing for the shipment inspect the carton. If it has tears, ripps or is otherwise in poor condition inspect the contents. You should have a knife, hammer, pry bar and wire cutters on hand to help open the carton. Should you notice any damage, please note it on the deliver receipt and contact us immediately.
NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Freight Deliver Receipt. Contact us within 24 hours to initiate a damage claim.
Traditional Wood Mantels and Shelves
- All standard and custom size wood mantels and shelves are made to order and ship in 2 to 4 weeks. Shortly after placing your order, you will receive an email with estimated ship date.
- All full fireplace mantels ship via freight carrier at no additional charge within the lower 48 US states (all other locations will be quoted), if delivered to a commercial business address or if the item is picked up at your local freight terminal. If you require home delivery of freight line items, there is a
$65 Residential Delivery Fee. Free for a limited time only!
- Transit time varies between 2 and 5 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information.
- All mantel shelves under 84" in length will be shipped via FedEx Ground Service at no additional charge within the lower 48 US states (all other locations will be quoted). Shelves larger than 84" will be shipped via freight line.
- Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
Thin Cast Stone Fireplace Mantels
- All Thin Cast Stone Fireplace Mantels generally ship in 2 to 3 weeks. Shortly after placing your order, you will receive an email with estimated ship date.
- These mantels ship via freight carrier at no additional charge within the lower 48 US states (all other locations will be quoted), if delivered to a commercial business address or if the item is picked up at your local freight terminal. If you require home delivery of freight line items, there is a
$65 Residential Delivery Fee. Free for a limited time only!
- Transit time varies between 2 and 5 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information.
- Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
Marble Fireplace Mantels
- Standard size Marble Fireplace Mantels that are in stock ship in 1 to 2 weeks. Mantels that are not in stock (including custom sizes and designs) will ship depending upon best available schedule. Shortly after placing your order, you will receive an email with estimated ship date.
- These mantels ship via freight carrier. Shipping charges will be quoted at time of order.
- Transit time varies between 2 and 5 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information.
- Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
Surround Facing Kits
- All Natural Stone and Synthetic Stone Facing Kits ship in 3 to 7 days. Shortly after placing your order, you will receive an email with estimated ship date.
- Natural Stone Facing Kits ship via freight carrier at no additional charge within the lower 48 US states (all other locations will be quoted), if delivered to a commercial business address or if the item is picked up at your local freight terminal. If you require home delivery of freight line items, there is a
$65 Residential Delivery Fee. Free for a limited time only!
- Synthetic Stone Facing Kits ship via UPS or FedEx at no additional charge within the lower 48 US states (all other locations will be quoted). Larger custom sizes may ship via freight carrier to your location using best available freight rates.
- Transit time varies between 10 and 14 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information.
- Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
Fireboxes
- Our Electric, Vent-Free Gas and Direct-Vent Gas Fireboxes including our Firebox/Mantel Combinations ship in 3 to 7 days. Shortly after placing your order, you will receive an email with estimated ship date.
- These items ship via freight carrier at no additional charge within the lower 48 US states (all other locations will be quoted), if delivered to a commercial business address or if the item is picked up at your local freight terminal. If you require home delivery of freight line items, there is a
$65 Residential Delivery Fee Free for a limited time only!
- Transit time varies between 2 and 5 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information.
- Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
Log Sets
- Our Vented Gas and Vent-Free Gas Log Sets ship in 2 to 4 days. Shortly after placing your order, you will receive an email with estimated ship date.
- Log sets ship via UPS at no additional charge within the lower 48 US states (all other locations will be quoted).
- Transit time varies between 2 and 5 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information.
- Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
Freestanding Stoves
- Our Electric, Wood and Gas Freestanding Stoves ship in 3 to 7 business days. Shortly after placing your order, you will receive an email with estimated ship date.
- These items ship via freight carrier at no additional charge within the lower 48 US states (all other locations will be quoted), if delivered to a commercial business address or if the item is picked up at your local freight terminal. If you require home delivery of freight line items, there is a
$65 Residential Delivery Fee Free for a limited time only!
- Transit time varies between 2 and 5 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information.
- Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
Framed Art
- Ready-to-ship and non-framed art prints ship in 1 to 2 days.
- Art products ship via UPS or FedEx Ground service at no additional charge within the lower 48 US states (all other locations will be quoted).
- Transit time varies between 2 and 5 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information.
- Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
Fireplace Accessories
- Our Fireplace Screens, Fireplace Doors, Fireplace Doors, Fireplace Tools, Fireplace Grates, Firebacks & Andirons, Log Carriers and Log Baskets ship in 2 to 4 days. Shortly after placing your order, you will receive an email with estimated ship date.
- All Fireplace Accessories over $99 ship via UPS at no additional charge within the lower 48 US states (all other locations will be quoted).
- Transit time varies between 2 and 5 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information.
- Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
Outdoor Products
- Our outdoor fireplaces, fire pits, fire pit tables, spark screens, chimineas, patio heaters, and covers generally ship in 1 to 14 days.
These items ship via Federal Express or freight carrier at no additional charge within the lower 48 US states (all other locations will be quoted), if delivered to a commercial business address or if the item is picked up at your local freight terminal. If you require home delivery of freight line items, $65 Residential Delivery Fee Free for a limited time only!
- Transit time varies between 2 and 5 days depending upon your location in the US or Canada. You will receive an email at time of shipment with tracking information.
Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
IMPORTANT NOTES REGARDING ITEM SHIPMENT:
- Please contact us with any questions regarding shipment of your item.
- Please check the cartons when they are delivered. Should your item be damaged, carefully document it on the delivery receipt and contact us immediately.
- If it is necessary to return an item (standard size items only), call or email returns@mantelsdirect.com for a return authorization number and return the item in sellable condition in the original packaging, freight pre-paid within 14 days of delivery to: Mantels Direct, LLC, 4341 Parkway Drive, Florence, AL 35630
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