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We want you to be completely satisfied with your fireplace purchase, so if for any reason you are not, we will refund 100% of your purchase amount should you be dissatisfied with any fireplace product. Conditions: You must notify us within 14 days of the receipt of your item. Simply call or email us with your intent to return the item(s). You will be given complete item return instructions and issued a Return Authorization Number (RMA). All returned items must have an RMA. We will ask that you return the item(s) in the original packaging, in sellable condition. When the item(s) have been returned, they will be inspected. Items received in original packaging, in sellable condition will be refunded 100% of the original purchase price less return shipping costs. If item(s) are not received in original packaging, in sellable condition an appropriate restocking or reboxing fee will be assessed prior to refund. NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt. If you are unable to inspect the contents at the time of delivery, prior to signing note on the delivery receipt "CARTON DAMAGED" if there are any blemishes, scuffs, crinkles, tears, rips, wetness, etc. The contents can be damaged by mishandlings such as drops that may only blemish the carton slightly. Immediately, within 24 hours of delivery, contact us regarding any damage.