Dimplex

Customer Service

ElectricFireplacesDirect is committed to your satisfaction. Our Customer Service experts are trained to help you with any questions you may have. Read our testimonials page to see what our customers are saying about our superior customer service.

Contact our expert Customer Service Representatives via:

Toll-Free Phone: 1.866.966.1122
Hours: 8am-7pm CST Monday-Thursday • 8am-5pm CST Friday • 10am-3pm CST Saturday
Contact Us Form (Click link to fill-out our online form)
Email: info@electricfireplacesdirect.com
Fax: 1.888.867.5774 (Please include your contact information)
US Mail:
ElectricFireplacesDirect
217 North Seminary Street
Florence, AL 35630

We will respond to your requests within 24 hours.

Helpful Information

	Order Information	Invoices, Order Cancellation, Payment Methods, Sales Tax etc.
	Shipping & Delivery	Take advantage of our limited time free shipping offer!
	Order Tracking	Find out when your new electric fireplace will arrive.
	Volume Quotes	We offer deep discounts on volume orders.
	Price Match Guarantee*	Lowest prices you will find anywhere.
	Privacy & Security	Your personal information is safe with us.
	Satisfaction Guarantee*	Our commitment to you.
	Frequently Asked Questions	Find answers to common questions here.
	Troubleshooting/Warranty Registration

Choose the right electric fireplace. Click Here.

"You [Julia] are a fine representative of your company. I felt confident in my purchase because of your product knowledge. On top of that, you have a very pleasant personality. I got the feeling you were trying to help me rather than just sell me a product."

Dave Fischer

» Read more