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Customer Service
ElectricFireplacesDirect is committed to your satisfaction. Our Customer Service experts are trained to help you with any questions you may have. Read our testimonials page to see what our customers are saying about our superior customer service.
Contact our expert Customer Service Representatives via:
- Toll-Free Phone: 1.866.966.1122
- Hours: 8am-7pm CST Monday-Thursday • 8am-5pm CST Friday • 10am-3pm CST Saturday
- Contact Us Form (Click link to fill-out our online form)
- Email: info@electricfireplacesdirect.com
- Fax: 1.888.867.5774 (Please include your contact information)
- US Mail:
ElectricFireplacesDirect
217 North Seminary Street
Florence, AL 35630
We will respond to your requests within 24 hours.
Helpful Information
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Canadian Customers 
