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ElectricFireplacesDirect is committed to your satisfaction. Our Customer Service experts are trained to help you with any questions you may have. Read our testimonials page to see what our customers are saying about our superior customer service.

Contact our expert Customer Service Representatives via:
  • Toll-Free Phone: 1.866.966.1122
  • Hours: 8am-7pm CST Monday-Thursday • 8am-5pm CST Friday • 10am-3pm CST Saturday
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  • Email: info@electricfireplacesdirect.com
  • Fax: 1.888.867.5774 (Please include your contact information)
  • US Mail:
    ElectricFireplacesDirect
    217 North Seminary Street
    Florence, AL 35630

    We will respond to your requests within 24 hours.
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"You [Julia] are a fine representative of your company. I felt confident in my purchase because of your product knowledge. On top of that, you have a very pleasant personality. I got the feeling you were trying to help me rather than just sell me a product."

Dave Fischer

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