ClassicFlame Electric Fireplace Mantels have won numerous awards for their design excellence and commitment to using only the finest quality hardwood solids and hand selected furniture hardwood veneers. ClassicFlame Electric Fireplaces offer realistic flame effect with five flame & heat settings. Glowing logs and ember bed look realistic on or off. Thermostat controls room temperature automatically.
No venting, no gas lines, no wood, no mess or clean-up, no permits, no professional installation required
Operates with ot without heat for year long enjoyment
Perfect for homes, apartments, condos & townhomes
Transportable – Can be moved from room to room or home to home with ease
Variety of sizes and styles are available to fit any décor or space:
Living Room
Family Room
Kitchens
Motor Homes
Offices
Bedrooms
Den/Home Office
Great Room
Set-Up Videos
Assembly Video
Before/After
To view an in-home Before & After experience, click on one of the links below:
Warranty
ClassicFlame warranties range from 1 year to 10 years depending on the item. You will find complete details on your products warranty in the 'Warranty' tab of that product.
ClassicFlame Service & Support
ClassicFlame offers toll-free technical support should you need assistance. In accordance with their limited warranties, ClassicFlame will provide you with any necessary replacement parts or accessories.
Why ClassicFlame?
ClassicFlame Electric Fireplace Mantels have won numerous awards for their design excellence and commitment to using only the finest quality hardwood solids and hand selected furniture hardwood veneers. ClassicFlame Electric Fireplaces offer realistic flame effect with five flame & heat settings. Glowing logs and ember bed look realistic on or off. Thermostat controls room temperature automatically.
When you choose ClassicFlame you can be assured you're getting the finest furniture in the electric fireplace industry.
1a. Check that unit is plugged into a standard 120V outlet .
2. Switches light up, but no flame effect
2a. Open front doors, slide curtains to the sides then remove ember bed and check for any broken or loose light bulbs.
3. Down lights do not light up
3a. Open front doors, slide curtains to the sides and check that the light bulb inside the top of the unit is not broken or loose.
4. Logs glow, flame effect does not work
4a. Open back of unit. Check to see if "spinner" is correctly mounted to the rear of the unit.
4b. Check to see if spinner motor is functioning.
5. Flame effect operates, but heater does not blow warm air
The TEMPERATURE button is a thermostat control for the heater. Each preset temperature setting has a different thermostat setting as shown to the right:
The heater will NOT activate if the room temperature is above the thermostat setting. If the ambient room temperature is 78° F the user will need to select Setting 3 in order for the heater to be activated. It is normal in warmer climates and in rooms with higher ambient temperatures for the heater to not activate on the lower settings due to the thermostat control.
5a. Try increasing the temperature setting. See drawing:
6. If unit heater does not function, but Power and Heater switches are in the "ON" position and thermostat is set on "HI"
6a. Turn all switches to the "OFF" position and unplug the unit from the wall outlet for 5 minutes. After 5 minutes plug the unit back into the wall outlet, and operate as normal.
7. The motor is noisy
7a. Open back of unit. Make sure the spindle is correctly mounted to the motor. If it is off-center or hanging, please re-attach.
If the fixes above do not solve your problem, please click the link below and a message will immediately be sent to the ClassicFlame customer server department. Someone will respond via e-mail or phone within 2 business days.
Thank you for your interest in Electric Fireplaces Direct. We offer several brochures to help you make your fireplace mantel decision. Other than our website, our PDF files are the fastest way to view and print our full color product photography and information. You will need Adobe Acrobat Reader to view and print them.
Thank you for your interest in Electric Fireplaces Direct. For immediate assistance, please contact us toll-free at 866.966.1122.
We have experienced Customer Service Representatives available 8am-7pm CST Monday-Friday to assist you with: specifying, measuring, estimates and to answer any questions.
ClassicFlame warranties range from 1 year to 10 years depending on the item. You will find complete details on your products warranty in the 'Warranty' tab of that product.
Canadian Customers 
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